/10
★★★★★
based on 125737 reviews published
★★★★★
based on 125737 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Never received order
Invité
Answer from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
1
/5
★☆☆☆☆
Deceived on dates and customer services ha nothing done so commender elsewhere
Invité
Translated review
Answer from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Fell off after the first wash
Katrina P.
Answer from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
1
/5
★☆☆☆☆
I still have not received my order placed on 16/03/2023
Piron Aude
Translated review
Answer from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
Dédé
Translated review
Answer from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
Invité
Translated review
Answer from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The cap is defective and leaking!
Laurene Charpentier
Translated review
Answer from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
A little disappointed I did not expect it I think quond stuck with the iron
Invité
Translated review
Answer from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels 🙁 You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
1
/5
★☆☆☆☆
Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.
Pedro Antonio
Translated review
Answer from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!
Invité
Translated review
Answer from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received the order
Antonia
Translated review
Answer from Petit-Fernand
Hello Antonia, our customer service has just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Mme Stephanie Ynesta
Translated review
Answer from Petit-Fernand
Thank you for your availability by phone. We are sincerely sorry for this delivery anomaly. Have a nice day Stephanie, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order shipped on 9.03.2023 still nothing received as of 23.03.2023 .
Pascucci
Translated review
Answer from Petit-Fernand
Hello Maeva, a message was sent to you yesterday concerning the return of your order. We are very sorry about this delivery anomaly with La Poste and hope your order will arrive soon 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Ip
Translated review
Answer from Petit-Fernand
Hi Iria, We have just sent you an email to help you with the tracking of your order. It is true that it should have arrived by now. We will help you as soon as possible 🙂 Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received anything as of today, March 21, 2023, order placed I think on December 27!
Jessica
Translated review
Answer from Petit-Fernand
Good morning Jessica, I am sorry you did not receive your order. This must be an anomaly. I have sent you an email so that we can bring you a solution. Have a good day. Margaret
1
/5
★☆☆☆☆
Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.
Estelle Rouan
Translated review
Answer from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
1
/5
★☆☆☆☆
Order not received
Aurelien Michel Francois Berteau
Translated review
Answer from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The labels have not arrived for 15 days no is not happy
Serena
Translated review
Answer from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
Invité
Translated review
Answer from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived
Invité
Translated review
Answer from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.
Invité
Translated review
Answer from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
Morgane Cht
Translated review
Answer from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Silvia
Translated review
Answer from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free 🙂 Check your emails 🙂 Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
Giorgia
Translated review
Answer from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
1
/5
★☆☆☆☆
I have not received my stickers that I ordered weeks ago.
Col
Answer from Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
1
/5
★☆☆☆☆
After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.
Cliente
Translated review
Answer from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
1
/5
★☆☆☆☆
I paid more for expedited delivery.(48 hours maximum) I placed the order 10 days ago now and still nothing has arrived.
Invité
Translated review
Answer from Petit-Fernand
Good morning Serena, thank you for your time on the phone. I wish you a beautiful day. Margaret
1
/5
★☆☆☆☆
Some labels peel off on 1st wash
Garzoli
Translated review
Answer from Petit-Fernand
Hello Dominique, I have just contacted you by email to discuss your order, and of course to help you as soon as possible. Have a nice day, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
Where is my order?
Pepa M.
Answer from Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed by the delivery time which was estimated at a short time and delivered too late, so I didn't need the labels I had to buy some elsewhere to be delivered much more quickly it's 10.50 euros that goes into the trash.
Presc
Translated review
Answer from Petit-Fernand
Hello Francine, Following our telephone conversation, we apologize again for the delay in delivery by the Post Office. Good day, Sandra - Cmonetiquette