/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Terrible customer service! I ordered labels for school clothes on 4th September. Nothing arrived after 10 days even though money was taken and address etc all added correctly to booking form. Messaged customers service after the 10 days through their website, got a reply telling me to be patient and wait up to another 72hours. Finally got another email from customer service 3 days later asking me to clarify address which I did straight away same day. Heard nothing since and I've sent another chasing email. They appear to be blaming me or the postal service and not doing anything about helping the customer - resending or offering refund. It's seems I'm not the only disgruntled customer on here and quite recently too!
Ellie
Answer from
Petit-Fernand
Dear Ellie, thank you for your purchase at Petit-Fernand! We are very sorry for the delivery problems and we indeed do not have any influence on the postal services. It can happen that the post do not deliver the order in time, and we can surely resend it again on our cost or refund if you wish. If your email was not answered, please let us know your order number so we can solve your problem asap.