/10
★★★★★
based on 125737 reviews published
★★★★★
based on 125737 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Labels peel off in first wash
Maggie Meunier
Translated review
Answer from Petit-Fernand
Dear Maggie, I have just contacted you by email to help you. All the best, Sandra - Cmonetiquette
1
/5
★☆☆☆☆
I am so disappointed with my labels this year. With four children I have used this company for years for my labels. However, the iron-on labels have changed since my last purchase. Despite following the updated instructions, all my labels have come off within three washes. Previously they have been indestructible and stayed on all year through weekly washing and tumble drying. I also wrote an e-mail with feedback but sadly received no response. I unfortunately be looking for a new provider due to the reduced quality.
Emma
Answer from Petit-Fernand
Hi Emma, we are very surprised and sorry to hear that labels you have received are not as expected. Our Iron-on labels are permanent and should stick on the clothes without any issue. We do answer all the emails within 24 hours and there not a single one without the reply. We would like to help you to resolve this issue and will be looking to receive a phone call or email from you, as you didn't left any order number or a contact details. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Labels bought for 5 children, two of them for Christmas presents! The joy of the children when they discovered the pretty labels. The patience of having to wait 48 hours to be able to use the garment, then the big disappointment and tears when the princess labels didn't fit on the clothes! I already found the sale misleading because you have to stick the label on the label of the garment and not on the garment itself, but on top of that, it doesn't fit!!!! Big disappointment and I don't recommend it at all! It's a shame because I'm a foster parent, so I very, very regularly buy labels from a competitor. I wanted to change because the children had seen some nice designs and well, a waste of money!!!!
Client
Translated review
Answer from Petit-Fernand
Hello, we are very sorry to read that our labels did not hold. We can confirm that this is a quality anomaly. We strongly invite you to contact us by phone in order to help you with the order in question. Here's our telephone number: 05 19 88 01 72 All the best, Sandra - CMonEtiquette
1
/5
★☆☆☆☆
Product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x
Laura-jayne B.
Answer from Petit-Fernand
Hi Laura, we are sorry to hear about the Royal Mail delivery services. Obviously, we didn't send the labels soaking wet and we could not influence the postal services or see the state of your letterbox. However, we are happy to resend the labels again on our cost. You can also contact our customer service in the future if you have any concerns. Kind regards, Ana from Petit-Fernand
1
/5
★☆☆☆☆
Labels to put on the window that weren't even pre-cut - I didn't know what to do with them!
Jennifer Verhulst
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Answer from Petit-Fernand
Hi Jennifer, we'll be in touch later today to help you out. Have a lovely day and happy holidays , Sandra - C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm still waiting for my delivery!
Tania
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Answer from Petit-Fernand
Hi Tania, unfortunately we don't deliver to New Caledonia 🙁 I have to cancel your order. The refund will be effective within a few days. I have just sent you an email to confirm this. Good day to you, Mathilde
1
/5
★☆☆☆☆
The Christmas labels wouldn't come off the backing, so they tore. The decorations to stick on the windows are not as shown in the photos, some labels are missing. Very disappointed with my order
Sonia
Translated review
Answer from Petit-Fernand
Hello Sonia, we're extremely sorry that the quality of the stickers we received did not live up to your expectations. I've just sent you an e-mail to try and find a solution with you. We can also discuss this over the phone. Good day to you, Mathilde
1
/5
★☆☆☆☆
Stoppers too fragile, already 4 broken in a few months of use. I regret buying these bottles.
Client
Translated review
Answer from Petit-Fernand
Hello Alfonso, we have just sent you an email so that we can help you. Happy holidays to you, and thank you for your trust, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Product already purchased and very satisfied the first time but on my last order the labels do not stick to the clothes
David Becard
Translated review
Answer from Petit-Fernand
Hello David, we're sorry about this quality anomaly with the labels. We'll be in touch later today to help you find a solution. Have a nice day, Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
I placed an order in October which never arrived. I wrote to the after-sales service who explained to me that they had delivery delays. After more than 2 months I asked for a refund, but have received no reply.
Cp
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Answer from Petit-Fernand
Hello , We are sorry to read your message, as we respond within 24 hours to all requests. We invite you to contact us by phone : 05 19 88 01 72 Very nice day to you Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Very disappointed, I placed an order for a 48 hour delivery, I'm a week and a day down the line and I still haven't received anything. I call and they tell me it's impossible to get a refund. I will never order from this site again.
Sonia Mechri
Translated review
Answer from Petit-Fernand
Hi Sonia, we're sorry, but it takes 48 hours to manufacture and then 2 to 4 days to deliver. We hope your order will arrive soon. Good day, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
My order never arrived
Sbk
Translated review
Answer from Petit-Fernand
We are sorry that the order never arrived. Can you please confirm your address via the email and we can resend at our cost.
1
/5
★☆☆☆☆
Extremely disappointed All my labels came off in one or two washes I did what was necessary Admittedly the personalized side is very cute but for me that's it In my day we used to go to haberdashery and now we couldn't remove them In the end I had no use for this product
Marine Burel
Translated review
Answer from Petit-Fernand
Hello Marine, we are sorry to read your message, and we invite you to contact us by email in order to help you. A photo or two and your order number will help us resolve your quality issue as quickly as possible. Here's our email address: [email protected] Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I haven't received anything... this is my 2nd order without delivery!
Lara
Translated review
Answer from Petit-Fernand
Hello Lara, we'll be in touch by phone later today to help you. Good day Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received the labels, after several complaints I was told to send them by registered mail, but nothing happened.
Vangeel Francis
Translated review
Answer from Petit-Fernand
Hello Francis, We're sorry your order hasn't arrived yet. We replied by email 3 days ago. Have a nice day Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
My order placed on the 13th of November has still not arrived!
Alice H.
Answer from Petit-Fernand
Dear Alice, thank you for order by us. We are sorry that your parcel got lost in the transition. We would like to offer you a few solutions over the email. Team Petit-Fernand
1
/5
★☆☆☆☆
The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.
Mirela M.
Translated review
Answer from Petit-Fernand
Hello Mirela, thank you very much for your review. We have indeed provided with the explanation on how to apply the iron-on labels since you purchased the iron-on labels. These labels will not stick to the clothes without an iron, you need to leave the iron for 8 seconds to melt the glue and apply the labels directly to the clothes this way. If you do not wish to use the iron, we offer stick-on labels that can be applied directly to the care labels. If you have any questions, please do not hesitate to contact us. Team Esistmeins.
1
/5
★☆☆☆☆
Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches
Camille Gebhart
Translated review
Answer from Petit-Fernand
Hello Camille, we are very sorry about this quality incident. We invite you to contact us by phone as soon as possible, in order to return the products in question. We are available from 9am to 1pm and from 2pm to 5pm. Here is our telephone number: 05 19 88 01 72 Good day, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
My order never arrived
Elia Leon Cano
Translated review
Answer from Petit-Fernand
We are sorry to hear that you did not receive it. However, the refund was made as soon as you contacted us. Good day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.
Christina
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Answer from Petit-Fernand
Hello Christina, thank you for placing your order with us. I am sorry to hear that you are not happy with the express delivery. Your order was placed on Thursday the 10th, the next was a national holiday and then weekend. Therefore, your labels were shipped on Monday the 14th with the promised delivery within 48 hours. You received the order on the 16th. You shipped your order within 48 working hours and delivered within 48 hours as promised. I hope you like the labels. Team Esistmeins.
1
/5
★☆☆☆☆
Poor quality stickers. Didn't peel off well. I'm disgusted at the price!
Emmanuelle
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, We are sorry to read your message. We invite you to contact us by email as soon as possible in order to help you. Have a nice day , Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.
Vanessa
Translated review
Answer from Petit-Fernand
Hi Vanessa, Your order was reshipped on 11/23. The estimated maximum delivery date may vary from 2 to 10 business days 🙂 Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!
Mag Cntn
Translated review
Answer from Petit-Fernand
Hello Magalie, we're sorry to read your message, and to know that there was a delivery incident with the Post Office. Our orders arrive within 2 to 4 working days, but unfortunately yours has been misplaced. Good day Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
Order has not arrived
Nuria
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Answer from Petit-Fernand
Dear Nuria, we have sent you an email to help you. Indeed, your order should have arrived by now. We apologize for this incident with the post office. Don't worry, we will solve it as soon as possible. Good day 🙂 Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
Customer claim made and no returns. Label size was wrong.
Carine
Translated review
Answer from Petit-Fernand
Hello Carine, we contacted you on 3/11 to help you with your order. All the best, Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??
Fortunata M.
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Answer from Petit-Fernand
Good morning, I am sorry you did not receive your order. If the address is not complete, the postal services cannot deliver it. We have replied to you privately by bringing you a satisfactory solution. Have a good day.
1
/5
★☆☆☆☆
Order arrived 24h too late
Edouard Ch
Translated review
Answer from Petit-Fernand
We are sorry for the delay of your order, and we wish you a good day. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I thought the idea of the Avatar bag for children who can't read was a very good one, but there is not one for girls with short hair or without hair (there are bad boys who would like to look like that).
Alba
Translated review
Answer from Petit-Fernand
Hello Alba, Thank you for the recommendation. We will forward your message to our graphic designers to be able to realize it. Good morning, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I ordered labels on 12/10 and never received them despite my reminders. Please refund my money.
Sam
Translated review
Answer from Petit-Fernand
Hello Samiha, we apologize for this delivery anomaly. We have sent you an email and of course the refund has been made. Good day to you, Sandra , Team C-monetiquette
1
/5
★☆☆☆☆
I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.
Raquel Rodríguez
Translated review
Answer from Petit-Fernand
Good morning Raquel, we apologize for the delay in delivery of your order. It is about to arrive, do not worry. We have sent you an email so that you can track your order. If you need anything, please contact us by phone. Good day, Sandra , Petit Fernand Team