/10
★★★★★
based on 125737 reviews published
★★★★★
based on 125737 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.
Margherita B.
Translated review
Answer from Petit-Fernand
Good morning, I am so sorry and apologize if Customer Service did not bring a solution to you quickly. I can confirm that we have processed your request. I wish you a good day.
1
/5
★☆☆☆☆
The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning, sorry you did not receive your order. We have responded to you privately via email. Have a nice day
1
/5
★☆☆☆☆
I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.
Mrs P.
Answer from Petit-Fernand
Dear Mrs. P Wood, we are sorry to hear that you are not satisfied with your order. We can offer you to choose another design. Please, see more details over the email.
1
/5
★☆☆☆☆
They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED
Anna L.
Translated review
Answer from Petit-Fernand
Good morning, thank you for your time on the phone. Bringing support and satisfactory solutions to our customers is very important to us. Have a good day
1
/5
★☆☆☆☆
The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.
Simone Marrocchella
Translated review
Answer from Petit-Fernand
Hello, unfortunately we did not reply correctly to your request. I've just sent you an email to solve the problem (return or refund) Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
I still haven't received my order and I still haven't received a reply to my e-mails!
Laurence K.
Translated review
Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work out. I have just requested that your order be returned. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.
Laura Crpz
Translated review
Answer from Petit-Fernand
Hello, can you send us some photos so that we can see the problem? You can simply reply to my e-mail just now. Good day to you, Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????
Laura Jauffret
Translated review
Answer from Petit-Fernand
Hello, I can't find any orders with your first and last names as shown here. Please call us on 05 19 88 01 72 Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
Mag Cntn
Translated review
Answer from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Sophie P.
Answer from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
1
/5
★☆☆☆☆
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
Margherita B.
Translated review
Answer from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
1
/5
★☆☆☆☆
I did not receive what I ordered (a cap for a can).
Jessica Hoffmann
Translated review
Answer from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order and never got my money back.
Invité
Translated review
Answer from Petit-Fernand
We're sorry the delivery didn't work out 🙁 I've just emailed you to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
I never received my order. I wrote to customer service and never got a reply.
Raphaelle De Lisle
Translated review
Answer from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
1
/5
★☆☆☆☆
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
Juju
Translated review
Answer from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette
1
/5
★☆☆☆☆
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
Nghia Tran
Translated review
Answer from Petit-Fernand
Hello, we're sorry the delivery didn't work twice 🙁 Alessio , Team C-monetiquette
1
/5
★☆☆☆☆
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Cdoor
Answer from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
1
/5
★☆☆☆☆
My order never arrived,I received no response to my solicitation requesting where it went
Raluca M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
1
/5
★☆☆☆☆
The order never arrived. A month waiting for a refund. In short, they took my money.
Maria Del Rosario Linares Buch
Translated review
Answer from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
1
/5
★☆☆☆☆
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
Elena Sanmartin
Translated review
Answer from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
María
Translated review
Answer from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
Angelica
Translated review
Answer from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
1
/5
★☆☆☆☆
The clothing labels never arrived. I have written two emails, without receiving a reply.
Eli
Translated review
Answer from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
1
/5
★☆☆☆☆
I did not receive the package
Monica M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
1
/5
★☆☆☆☆
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
Marie Mélanie
Translated review
Answer from Petit-Fernand
Hello Marie Mélanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
1
/5
★☆☆☆☆
I'm absolutely not happy all the labels go after a few washes !!!!!!!
Sabato
Translated review
Answer from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
Laura Jauffret
Translated review
Answer from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
Muriel Garcia
Translated review
Answer from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
1
/5
★☆☆☆☆
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
Ligot
Translated review
Answer from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Order never arrived!!!!
Valentina P.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio