/10
★★★★★
based on 124943 reviews published
★★★★★
based on 124943 reviews published
Latest customer reviews
1/5
★☆☆☆☆
We did not receive anything
Cristina Serra
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Answer from
Petit-Fernand
Good morning, We are sorry to hear that your order has not been delivered. I confirm that you have received a full refund. Good day, Camille Petit-Fernand
5/5
★★★★★
Because I had a small problem and they took care of me very well and it was solved soon. Because I have had all the orders I placed in a short time and as I wanted them.
Invité
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5/5
★★★★★
The site is easy to use, with a wide selection. The service is fast. I've been ordering for several years and have never been disappointed.
Stéphanie
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5/5
★★★★★
Practical, functional, good quality, customizable and fun.
Marie-laure Desvigne
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2/5
★★☆☆☆
I have had no success with the iron-on labels. They have come off my sons school uniforms the first time I have washed them. I followed all instructions and it was a normal wash cycle. Thank you for the reply. I have not received an email.
Leisa M.
Answer from
Petit-Fernand
Hello Leisa, I am terribly sorry to hear that iron-on labels came off the first time you washed them! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
5/5
★★★★★
I hadn't received my order so after an email sent i was immediately sent a replacement order. Very satisfied with customer service Would highly recommend .
Alison N.
1/5
★☆☆☆☆
I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a it'll be there soon, have a nice day type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.
Rachel M.
Answer from
Petit-Fernand
Hello Rachel, I am terribly sorry that there were a delay in shipping your order, followed by issues with delivery! I have now sent you an email with several options to help you as best as we can. Jessica, Petit-Fernand
5/5
★★★★★
They are super nice stickers. I will definitely order some more when the time comes.
Nicole L.
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Answer from
Petit-Fernand
Thank you for your order and your kind review. We are very pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
5/5
★★★★★
Really great service. Unfortunately, our first order was not delivered by the post office. The EsistMeins! team then sent us the order again free of charge. My daughter was then able to proudly label her school supplies for first grade.
Invité
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Answer from
Petit-Fernand
Thank you very much for your great review! We are always here to help you! We wish your daughter a happy new school year! ?? Have a nice day, Elise, EsIstMeins
5/5
★★★★★
Great stickers, seem to hold very well. The delivery took slightly longer then expected and it wasn't tracked which made me a bit worried but they eventually arrived. Will purchase it again !
Angelika K.
1/5
★☆☆☆☆
My order has still not arrived after three weeks
Manuela
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Answer from
Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
5/5
★★★★★
Brilliant ?? highly reccomend
Jen
5/5
★★★★★
Price performance is right
Anika
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Answer from
Petit-Fernand
Thank you very much for your great review. Have a nice day. ?? Elise, EsIstMeins
5/5
★★★★★
Perfect and very pretty labels
Invité
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5/5
★★★★★
Works perfectly well on uniforms even when washed.
Anatolia C.
5/5
★★★★★
Fast delivery, no problems.
Kerstin
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Answer from
Petit-Fernand
Thank you very much for your order and your great review. Have a nice day, ? Elise, EsIstMeins
5/5
★★★★★
Great service!
M G.
5/5
★★★★★
The labels are of very good quality and do not peel off, plus my daughter loves the drawings. I will continue to buy them without a doubt
Ángeles Acosta
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Answer from
Petit-Fernand
Good morning, Thank you very much for your message ! 🙂 Good morning, Camille Petit-Fernand
4/5
★★★★☆
Edit: team were in touch after I replied and resent the item. Order never arrived. I contacted the team and received a generic pre filled response. No further contact received or refund offered.
Mahnaz
Answer from
Petit-Fernand
Hello Mahnaz, I am sorry to hear your order never arrived. Most contacts are regarding delivery times hence why we send out a generic reply. I invite you to contact us by phone so we can assist you further. Jessica, Petit-Fernand
5/5
★★★★★
Great stickers for children's clothes, beautiful colors and do not come off clothes
Anna W.
1/5
★☆☆☆☆
The stickers after two weeks did not arrive and I was refunded everything.
Ana
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Answer from
Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver your order. I confirm that you have received a full refund. Hello, Camille Petit-Fernand
3/5
★★★☆☆
The delivery took a while.
Anna
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Answer from
Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
5/5
★★★★★
Great company and excellent customer service. I placed an order and it hadn't arrived when expected. I emailed them and without hesitation they offered to reprint and send (at no additional cost) or to give a refund. A couple of days later my order arrived - great quality and very useful items. A few days after that the original order turned up with lots of odd postal markings - looks like it got held up somewhere in the mail. Wouldn't hesitate to use them again. Their service shines when something out of their control goes wrong.
Claire
5/5
★★★★★
I purchased thermoadhesive labels x clothes and a few x items. The ability to customize everything is really nice...the labels are fabulous, clear and easy to apply. Great price as well.
Patrizia
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4/5
★★★★☆
Order not yet arrived, put back on delivery but still not arrived. Also the tracking number seems to have never been picked up UPDATE I have edited the review because order has arrived.
Angelo V.
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Answer from
Petit-Fernand
Dear Angelo, We apologize for this delay, your order should be on its way. If you do not receive it by the date indicated please do not hesitate to contact us.. Good day Alessio, Petit-Fernand
5/5
★★★★★
After my order unfortunately didn't arrive and I contacted customer service, I was helped quickly and easily. Thank you very much!
Ma
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Answer from
Petit-Fernand
Thank you very much for your order and your great review. We are always here to help you in the best possible way. ? Have a nice day, Elise, EsIstMeins
1/5
★☆☆☆☆
Order has not arrived
Inma
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Answer from
Petit-Fernand
Good morning, We are sorry for this delivery anomaly. Your order has been reshipped and will arrive as soon as possible. Good day, Camille Petit-Fernand
5/5
★★★★★
Great products, competitive prices and reasonable shipping time. Highly recommended
Gianluca C.
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5/5
★★★★★
Super stickers, fast delivery
Ti W.
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Answer from
Petit-Fernand
Thank you for your rating. ? Have a nice day, Elise, EsIstMeins
5/5
★★★★★
I have been ordering my childrens school labels from Petit Fernand for the past 3 years. They are honestly the best labels around. Delivery did take a while this time round (this was issues on Royal Mails side though not Petit Fernand) but when I did contact customer services to see if I could track my order the speed in which they responded was exceptional. Amazing customer service and amazing products.
K.gregory