/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The labels are beautiful but have come off after the first wash! I followed all of the instructions carefully and both the iron on and stick on labels have either started to peel or come off and attach to other clothes in the wash! Very disappointed.
Natasha C.
Answer from
Petit-Fernand
Hi Natasha, we are very sorry to hear this! This should not happen and we would appreciate if you can contact our customer service for the solution.
1/5
★☆☆☆☆
Very unhappy, after washing the clothes for the first time they all came off, even after following the care instructions. On contacting customer service, I was told nothing they can do because I ordered in June! The kids have only just gone back to school!!! Very expensive and completely useless. I DO NOT recommend this company
Sam H.
Answer from
Petit-Fernand
Hi Sam, we are very sorry to hear about your experience! We can not know how the labels were stored during the 3 month or other condition of usage and therefore there is nothing we can do with this order in particular. We hope you can understand and our apologies for the inconvenience again.
1/5
★☆☆☆☆
Ordered 5 days ago (#4001249556) and haven't received any shipment notification even though website says made within 48h. The status online still shows processing! Definitely don't believe the "delivery within 2 to 6 working days" note on their website. After seeing the reviews here and other's experiences, I really regret ordering with them. I doubt I'll ever receive anything like many people on here. I emailed them yesterday but they haven't responded yet, it's a 72hr lead time to respond and no other way to contact them. The company seems great at marketing and design but awful at operations. Update: it's been shipped now after 5 days, will see when it actually arrives...
Ys
Answer from
Petit-Fernand
Hi YS, thank you your order again. After our phone conversation, we are glad to know that you did receive the confirmation and the order was produced within the agreed time as we do not take in count weekend. We answered your email in time and we hope that the order will arrive soon! If you will have any issue in the future, we will be happy to find the suitable for you solution!
1/5
★☆☆☆☆
I placed an order for labels on the 03/09/2022 and gave still not received the labels. I have contacted petit Fernand concerning my order and still not received a reply.
Liza Q.
Answer from
Petit-Fernand
Hi Lisa, we are very sorry that you still have to wait for the delivery. The shipping time could be extended up to 10 working days due to the Royal Mail strike. If you did not receive your order until 16th September, please contact us for the solution.
1/5
★☆☆☆☆
I ordered and paid for some personalised labels. After 4 weeks they have still not arrived. I have emailed them 3 times and messaged them through the website and they have not replied, I have just been ignored. They do not have a working phone number.
Anna
Answer from
Petit-Fernand
Hi Anna, we are currently experiencing many inquiries and could not answer everyone in time. We will answer to all your mails with the solution. Apologies for the inconvenience !
1/5
★☆☆☆☆
I Woukd give 0 if I could I placed an order for labels 2 weeks ago, never received my order and emailed 3 times which they ignored, I'll have to try and request refund and order labels elsewhere. Do not waste your time with this company.
Gretel M.
Answer from
Petit-Fernand
Hi Gretel, we are sorry that you are still waiting for your order. It was shipped on 1st September and still on its way to you. You received an automatic reply to your your question about the delivery in general and you never replied to the mail.