/10
★★★★★
based on 125739 reviews published
★★★★★
based on 125739 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
Invité
Translated review
Answer from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Never received my package?
Nathalie Honorez
Translated review
Answer from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
1
/5
★☆☆☆☆
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
Giorgia B.
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Answer from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
1
/5
★☆☆☆☆
The order has not arrived. After 20 days. I am still waiting for an answer.
Lucía Cárceles Larrañaga
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Answer from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
1
/5
★☆☆☆☆
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
Sissi L.
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Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
Alicia Miñana Golfe
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Answer from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
1
/5
★☆☆☆☆
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Mona H.
Answer from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
1
/5
★☆☆☆☆
I have not received an order? Wait 2 weeks
Hai N.
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Answer from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
1
/5
★☆☆☆☆
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Rachel S.
Answer from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
1
/5
★☆☆☆☆
Bad. Despite the fact that the order went out some time ago, I have not received it.
Bárbara Felip Martínez
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Answer from Petit-Fernand
Good morning Barbara, we have just contacted you by email to help you with the tracking of your order. Have a nice day
1
/5
★☆☆☆☆
Order placed September 29. So far October 25 nothing has arrived.
Karen S.
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Answer from Petit-Fernand
Good morning, We are sorry that you did not receive your order. There seems to be an error in your shipping address. We have taken steps to send you an email to resolve this. Good day Alessio
1
/5
★☆☆☆☆
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
Invité
Translated review
Answer from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
1
/5
★☆☆☆☆
Order never received
Lydie
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Answer from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Never received anything
Jessica S.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
1
/5
★☆☆☆☆
The order never arrived, I can't contact support, and I can't get a refund. It almost seems like a scam since there are several reviews like mine. I am very disappointed
Valentina D.
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Answer from Petit-Fernand
Good morning Valentina, we are sorry for this delivery anomaly by the postal service. We note that your message had ended up in spam; unfortunately, we were unable to read it. We wrote to you to ask you to confirm the address and agree toward a solution. Have a good day ? Alessio
1
/5
★☆☆☆☆
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
Annalisa B.
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Answer from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
1
/5
★☆☆☆☆
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
Valentina R.
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Answer from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
1
/5
★☆☆☆☆
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
Teresa P. R.
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Answer from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
1
/5
★☆☆☆☆
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
Marilena P.
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
1
/5
★☆☆☆☆
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
Naiara Zarra Larrea
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Answer from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day 🙂
1
/5
★☆☆☆☆
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
Asmae Bachiri
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Answer from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
1
/5
★☆☆☆☆
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
Rocío García Rocha
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Answer from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
1
/5
★☆☆☆☆
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
Judit Glez
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Answer from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible 🙂
1
/5
★☆☆☆☆
Order received 1 month and a half later. No commitment from customer service.
Cindy
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Answer from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
Laura
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Answer from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible 🙂 Have a nice day and thank you for your trust
1
/5
★☆☆☆☆
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
Rocío Álvarez
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Answer from Petit-Fernand
Hi Rocio, we'll be in touch 🙂
1
/5
★☆☆☆☆
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
Maria V.
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Answer from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
1
/5
★☆☆☆☆
I have not received my order and I do not know how to claim it.
Gema Sanchez
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Answer from Petit-Fernand
We have contacted you by email to help you Gema, best regards
1
/5
★☆☆☆☆
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Maria R.
Answer from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
1
/5
★☆☆☆☆
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
Stefania N.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio