/10
★★★★★
based on 125739 reviews published
★★★★★
based on 125739 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
1 month later and still no delivery!
Sophie Pachikian
Translated review
Answer from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
2
/5
★★☆☆☆
I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame
Sonia Bentarfaya
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Answer from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
2
/5
★★☆☆☆
Disappointed with the object labels. They come off!?? Iron-on labels are perfect.
Jessica Annibale
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Answer from Petit-Fernand
We have contacted you by phone to help you, and better understand what happened with your order. Have a nice day!
2
/5
★★☆☆☆
They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.
Sara Lopez
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Answer from Petit-Fernand
Hi Sara, We would like to send you the order again, because it is not normal that they have come off. You can contact us by email or by phone 🙂 Regards
2
/5
★★☆☆☆
Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!
Lolo78
Translated review
Answer from Petit-Fernand
Hello , We're sorry we haven't been able to answer your request. We invite you to contact us by phone to help you as soon as possible. Have a nice day!
3
/5
★★★☆☆
Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.
Annika
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Answer from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Are you sure you have followed all the instructions for use? https://www.esistmeins.de/etiketten-kleben-aufbuegeln Set the iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before using it. Ironing labels are applied directly to the garment. Caution: avoid elastic areas and seams. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to apply the labels. We will then be able to better understand the problem and help you further.
2
/5
★★☆☆☆
Labels do not always hold after washing. Received package much too late. Shipment took too long.
Jennessy Gruchy
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Answer from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
2
/5
★★☆☆☆
Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing
Doria
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Answer from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
2
/5
★★☆☆☆
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
Giovanna
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Answer from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
3
/5
★★★☆☆
I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!
Emilie
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Answer from Petit-Fernand
Hello Emilie, Thank you for taking the time to send us all this information. Please give us a call and we'll be happy to help you with the iron-on products. Have a nice day!
3
/5
★★★☆☆
Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.
Cecile
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Answer from Petit-Fernand
Hi Cécile, I'm really sorry about this order exchange error. Very nice day
3
/5
★★★☆☆
The labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.
Sandrine Garre
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Answer from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
2
/5
★★☆☆☆
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
Lizzy
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Answer from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
2
/5
★★☆☆☆
I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.
Katharine
Answer from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
3
/5
★★★☆☆
....order made on July 8, sent email for information about it on July 16, today July 20 not even a response. If the package is late no problem it can happen, but in front of a delay I expect in the first place that they warn me and at least respond to email, now I do not know if it will ever arrive. I hope they don't take the time to respond on truspilot and not to my email. Update: after the review the email response also arrived, and the envelope a few days later. I repeat myself, delay can happen however the email response should be faster.
Ospite
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Answer from Petit-Fernand
Good morning, We are sorry to hear about this shipping anomaly by the postal services. A response to your email will not be long in coming, we are experiencing high demand and were unable to respond quickly. We apologize for this unpleasant experience, we promise we will do what it takes to find a solution. Have a good day ?
2
/5
★★☆☆☆
The labels are thick and peel off small objects, unlike those ordered from a competitor.
Marie
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Answer from Petit-Fernand
Hi Marie, We're really sorry about the labels coming off. We would like to help you and have sent you an email to resolve this quickly. Have a nice day!
2
/5
★★☆☆☆
The labels come off in the wash, I'm disappointed?
Christelle Geoffroy
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Answer from Petit-Fernand
Hello Christelle, We have just contacted you by phone to help you with your latest order. We apologize for the inconvenience.
2
/5
★★☆☆☆
I have purchased hot melt adhesive labels on several occasions. Always very good, but this one has been lifted in the first wash.
Gemma Nogales
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Answer from Petit-Fernand
Hi Gemma, We have just sent you an email to help you. Greetings and we apologize for the incident
2
/5
★★☆☆☆
So far very satisfied with the site, I had a bad experience recently. I received an order from someone else. I did what was necessary to have my order returned. As a gesture of goodwill, I asked if it was possible to apply a promotional code that came out just after I'd placed the order. I was refused. It's a pity because I used to order every year, but unfortunately I'm going to change next year.
Lydia
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Answer from Petit-Fernand
We have just contacted you by telephone to apologize for this error on our part. Good day Lydia
3
/5
★★★☆☆
The stickers are too wide for thin pens and they are also expensive for so little
Paul
Translated review
Answer from Petit-Fernand
We are sorry that you are not satisfied with the size of the labels. You are ordering a larger size than the labels for the pens called Mini.
3
/5
★★★☆☆
I received someone else's order. I had to contact customer service to finally receive my order more than two weeks after placing it.
Cloé
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Answer from Petit-Fernand
We have just left you a voice message to help you. We apologize for this production incident. Have a nice day Cloé
2
/5
★★☆☆☆
I'm disappointed. I took over 140 self-adhesive labels for my son's clothes that I couldn't use because they wash out.
Camille Giremus
Translated review
Answer from Petit-Fernand
Hello Camille, We have just contacted you by email to help you. Have a nice day!
2
/5
★★☆☆☆
The labels are great but the delivery service is terrible. Two weeks for delivery!!! The labels arrived after my daughter left for camp. As this is her last year as a "little one", the labels ended up as decoration. Over 20 euros down the drain! 🙁
Sd
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Answer from Petit-Fernand
Hello Sylviane, We're sorry to read about your latest experience with C-monetiquette. We have just contacted you by email in order to help you. Have a nice day!
3
/5
★★★☆☆
I received square self-adhesive labels with a thin white font that was almost illegible on a green background. I wish the site could have prevented us from making such a choice. I wrote to the brand's customer service department but never received a return. As for the iron-on labels, they come off very often, which is dangerous for a small child who could choke on them. Not really suitable for nurseries, I think!
Marion Mercier
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Answer from Petit-Fernand
Hello Marion, We have just contacted you by email to help you. Have a nice day!
3
/5
★★★☆☆
They are very nice and of good quality but they no longer use the tracing paper for the thermo adhesive labels nor the transparent stickers that protect the shoes, as was the case with my last order, so they have quickly lost their color.
Erika Castellanos Melgarejo
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Answer from Petit-Fernand
Hi Erika, Thank you for your feedback. We invite you to write us by email to [email protected] Greetings
2
/5
★★☆☆☆
Quite disappointed, the colors are much blander than before. You can barely see the name.
Delphine
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Answer from Petit-Fernand
Hello Delphine, We have just contacted you by email to help you with your latest order. Have a nice day!
3
/5
★★★☆☆
The material sold is always great, but the shipping method is bad. Every time you have to go to the post office to pick up the package because the seller is not contacted at the time of pickup.
Elisa C.
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Answer from Petit-Fernand
Good morning Elisa, we are sorry to hear about this delivery anomaly by postal services. We apologize and thank you for your understanding.
3
/5
★★★☆☆
Stickers do not hold. Very disappointed
Stéphane Rousselle
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Answer from Petit-Fernand
Hello Stéphane, We're sorry to read this. We have just sent you an email to help you. Have a nice day!
2
/5
★★☆☆☆
Hello, I ordered iron-on labels and followed the recommendation to the letter so that they would stick to the clothes, then 3 days later I put one of the shirts on my son, then put it in the washing machine at the end of the day and out of the machine the label started to come off... I'm disappointed...
Morgado Maryse
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Answer from Petit-Fernand
Hello Maryse, We're sorry to read this. We have just sent you an email to help you. Have a nice day!
3
/5
★★★☆☆
Don't always hold up in the washing machine Too bad
Nicole Pasturel
Translated review
Answer from Petit-Fernand
Hello Nicole , We're sorry to read this. We have just sent you an email to help you. Have a nice day!