/10
★★★★★
based on 125739 reviews published
★★★★★
based on 125739 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very disappointing , aesthetically nice stickers, they come off very soon from any surface
Luisa R.
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Answer from Petit-Fernand
Good morning Luisa. I am very sorry to hear that you are experiencing problems with your labels. We have contacted you to find a solution. Good day Alessio
2
/5
★★☆☆☆
This is the second time I have bought heat-sensitive labels and, unfortunately, it will be the last, as they do not stick well to clothing. In addition, it is a complicated system for fiber clothing that does not tolerate the high temperature of the iron. I think adhesive labels with a strong glue would be better. I will try to find them on the market.
Montse C. G.
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Answer from Petit-Fernand
Hi Montse, I'm sorry to hear that some of the labels from your last order have come off. We have sent you an email to help you, Regards 🙂
2
/5
★★☆☆☆
I'm disappointed it washes out
Emilie Mesmoudi
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Answer from Petit-Fernand
Hello Emilie, We have just contacted you by email to help you with your latest order. Have a nice day!
2
/5
★★☆☆☆
I'm disappointed with the 1st wash, the labels come off.
Jennifer Reman
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Answer from Petit-Fernand
Hello Jennifer, We have sent you an email to help you quickly. Have a nice day!
3
/5
★★★☆☆
Very pretty set, lunchbox and gourd, but the gourd arrived scratched so I was a little disappointed on that score.
Alexia Bolle
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Answer from Petit-Fernand
Hello Alexia, We have sent you an email to help you quickly. Have a nice day!
3
/5
★★★☆☆
Very beautiful motifs. Easy to order. Perfect size for the pens. However, I'm a little disappointed that the stickers don't stick properly to the pens and I had to stick them on with sellotape so they don't come off. Too bad.
Jennifer G.
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Answer from Petit-Fernand
Hello Jennifer. Following our telephone conversation, I can confirm that we will be sending you the replacement labels.
3
/5
★★★☆☆
Otherwise everything ok
Delia H.
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Answer from Petit-Fernand
Thank you for your order, Delia! We are sorry if the delivery took longer than expected!
3
/5
★★★☆☆
The site is perfect for the labels, but for the bottles, the material they are made of breaks too easily. I recently ordered a gourd for my son.
Sb
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Answer from Petit-Fernand
Hello Séverine, As agreed on the phone, we will send you a new gourd within the next 48 hours. Very nice day to you, and sorry again for this quality problem.
3
/5
★★★☆☆
The labels I received are very pretty. I ordered labels that stick directly onto clothes, to pack my child's suitcase for a week's school trip. When I got back, almost none of the labels had stuck (they hadn't been washed in the meantime). I'm puzzled, as I've been using these labels for a few years without any particular problems.
Nath
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Answer from Petit-Fernand
Thank you for your phone call. I can confirm that we will send them back to you within the next 48 hours. A very nice day to you and thank you again for your confidence.
3
/5
★★★☆☆
The stickers are great, super practical and sorted in the booklet. The creation was also done quickly, the designs are great. Unfortunately, I had to wait 1.5 weeks for my order. The support was friendly and fast
Stefanie B.
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Answer from Petit-Fernand
Hello Stefanie, thank you for your review! We regret the waiting time. Unfortunately, this is the time frame set by the post office and we cannot influence this. We offer express delivery as an option if you wish.
2
/5
★★☆☆☆
Good morning, I've been waiting for the package a lot of days, I have written on the page and no one answers me, I called the phone and no one answers me, I do not get to track the package, and I have mosqueada.... I hope it is not a scam, because I've never bought anything in PETIT FERNAND and do not know how they work. Best regards
Cecilia Capilla Hurtado
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Answer from Petit-Fernand
Hello Cecilia, In order to contact you, could you please write to us at: [email protected] Give us your order number and the email address you used to make your purchase? I look forward to hearing from you, and we hope to help you as soon as possible. Regards
3
/5
★★★☆☆
Very nice labels, too bad that on the first wash half came off.
Ciavarella E.
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Answer from Petit-Fernand
Good morning Elena, we are sorry to hear that your order did not meet your expectations. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have emailed you to find out more. Have a good day ?
2
/5
★★☆☆☆
I am very disappointed with the labels for my daughter's green class. All the labels did not fit. I am very surprised because every year I buy from you and never disappointed.
Allison Riahi
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Answer from Petit-Fernand
Hello Allison, I'm sorry to read that. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you to find out more and give you a solution. Have a nice day Alessio
2
/5
★★☆☆☆
They took a long time to ship it! More than 20 days after they sent it to me and it didn't even arrive in time for when I needed it. More than twice as long as it says. I think I deserve compensation
MarÃa Gómez Ortiz
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Answer from Petit-Fernand
Good morning Maria Gomez, we regret this delay on the part of the postal services. We are sending you an email to propose you a commercial gesture Good day Alessio Alessio
3
/5
★★★☆☆
Bag and shoe labels don't stick for long (1 day)
Christelle Bernard
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Answer from Petit-Fernand
Hello Christelle, I'm sorry to read this. I've just contacted you to find a solution together. Have a nice day Alessio
3
/5
★★★☆☆
Hello, I was surprised by the plasticized aspect of the labels, I hope it's not too uncomfortable on the little ones' necks... Otherwise, very pretty color and pattern.
Fabienne
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Answer from Petit-Fernand
We are sorry to hear that you are not entirely satisfied with your order. In any case, we will take into account your suggestion, for which we thank you, as we do with all our customers' suggestions in order to improve our services and the quality of our products as much as possible, as well as their full satisfaction. Have a nice day!
3
/5
★★★☆☆
Fast shipping, product looks like the description but the cap is very difficult to open and close!
Virginie
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Answer from Petit-Fernand
Hello Virginie, We're sorry to hear that you're not entirely satisfied with our products. The choice of this type of cap is designed to prevent water escaping from the water bottle as much as possible, as it is intended for children. In any case, we will keep your suggestion, we thank you, as we do with all suggestions from our customers in order to improve as much as possible our services and the quality of our products, as well as their full satisfaction. Have a nice day Alessio
2
/5
★★☆☆☆
I have already written to you on the site and even an email,you make the advertisement saying that you can attach to all fabrics that you can withstand or the heat of the iron certainly but once I purchased while reading the instructions I saw that in fact they do not attach nor less to the cotton but only on the labels and I needed them to attach on the pocket of my uniform for that 2 stars,it was a nice idea but I just threw money away ,I'm sorry
Gutierrez M.
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Answer from Petit-Fernand
Good morning Carolina, actually the type of labels you ordered should be applied directly on the fabric with the iron and not on the brand label of the clothes ! I have contacted you by phone to clarify how to apply the product. A good day Alessio
3
/5
★★★☆☆
Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you
Laurette Bidault
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Answer from Petit-Fernand
Hello Laurette, I'm very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just sent you an email to find a solution together. Have a nice day Alessio
2
/5
★★☆☆☆
I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.
Audrey Pezeril
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Answer from Petit-Fernand
We are sorry for this anomaly. Since it is our mistake, we have done our best to find a solution. We hope you will receive your order as soon as possible. Thank you for your understanding.
3
/5
★★★☆☆
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
Marine Ovazza
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Answer from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
2
/5
★★☆☆☆
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
Familie S.
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Answer from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
2
/5
★★☆☆☆
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
Familie S.
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Answer from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
3
/5
★★★☆☆
Disappointing product. Followed the instructions right next to it, but when I washed it came unstuck and didn't hold.
Annie
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Answer from Petit-Fernand
Hi Annie, Sorry to read this. We have contacted us to solve the problem. Have a nice day.
3
/5
★★★☆☆
I ordered them a first and second time. They take forever to arrive. But they look good aesthetically, so hopefully they will last in the washes and dryer
Firenzemichela
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Answer from Petit-Fernand
Good morning, We apologize for this delay in postal services. We hope the etchettes are to your liking. Please feel free to contact us for any information ! Have a nice day
3
/5
★★★☆☆
Hello the labels are good quality but just the shipping and a little late I received 1 month later.
Stephanie Lehmann
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Answer from Petit-Fernand
We are sorry to hear about this delay from the postal service. I hope your order has met your expectations. Next time please do not hesitate to contact us if you have any questions. Have a nice day Alessio
2
/5
★★☆☆☆
I ordered a customized bottle and lunch box. The sealing ring on the bottle is bent, so it doesn't do its job. The personalized label on the lunch box has multiple bubbles that will eventually peel off...a pity because the quality of the bottle and lunch box looks good. I have complained and am waiting for a reply.
Tatiana G.
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Answer from Petit-Fernand
Good morning Tatiana, I am sorry to read that you are not satisfied with our product. If you have contacted our customer service, I assure you that you will get an answer. Thank you for your understanding and have a great day.
3
/5
★★★☆☆
We ordered the stickers for our daughter's clothes again, we like them. Unfortunately, the page had hung up several times in the browser on the PC, the quantities were not transferred to the shopping cart at first, when we opened a new tab several hundred were stored in the shopping cart. Unfortunately, that was very annoying. Then we couldn't add other stickers properly, only again via new tabs.
Fr. W.
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Answer from Petit-Fernand
Hello Mrs. Wolf, we are very sorry for these technical problems. We have been trying to reach you by phone and email to find out more and of course apologize for the inconvenience!
3
/5
★★★☆☆
Shipping was fast. The labels arrive in a cute little block but can be improved...both the thermo-adhesive ones and the regular labels for the items!
Michela
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Answer from Petit-Fernand
Good morning Michela. We take note of your experience in order to provide better quality service to our clients. Have a nice day and see you soon! ?
3
/5
★★★☆☆
I love their work but they should improve the speed of delivery of the product.
Raquel Bretones
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Answer from Petit-Fernand
Hello Raquel, thank you for sharing your experience. We take note of the transport. Thank you for your confidence 🙂