/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Unfortunately I've not yet received my products having ordered them on 4th November. However correspondence between company and myself have been quick.
Edgeie
Answer from
Petit-Fernand
We are sorry that you have not receive your order, however we never received any emails from you. Could you please confirm your address over [email protected] and we will resend it on our cost.
2/5
★★☆☆☆
The website stated that the order wold be delivered in 48 hours however I still havent received the order after 10 days. The order was a first day school gift which I have already missed. I am disappointed. I would suggest a tracking service so the customers could always know when to expect delivery even its late.
Jessica
Answer from
Petit-Fernand
Jessica, I'm sorry to hear that, Please contact us immediately at [email protected] and we will do our best to solve the inconvenience. Have a good day?, Alessio
2/5
★★☆☆☆
The product is correct, but the delivery time is too long. On the web, at the beginning, they indicate 24-48h and when you make the purchase and see the conditions they already indicate that the delivery can take up to 10 days. Which is true, the product arrives in 10 days or more. It is a little confusing and perhaps misleading to indicate at first that the time is 24-48h because it is not. I also missed knowing where my order was because at 24-48h they tell you that it is produced but until 10 days or more you do not hear anything.
Cristina
Translated review
Answer from
Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H as it says on our website, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen