/10
★★★★★
based on 125739 reviews published
★★★★★
based on 125739 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
Audrey D
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Answer from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
1
/5
★☆☆☆☆
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Kay
Answer from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
1
/5
★☆☆☆☆
I haven't received yet my stickers, I didn't got any update that they where delivered or anything
Linda L.
Answer from Petit-Fernand
Dear Linda, after the conversation over the phone , we confirm that we will remanufacture and send the order again! Apologies for the inconvenience.
1
/5
★☆☆☆☆
I never got the product ( the labels)
Federica C.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I have not received
Cristina
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Answer from Petit-Fernand
Good morning Cristina, We have sent you a private email to help you as soon as possible.
1
/5
★☆☆☆☆
Lousy customer service! Order placed end of August, still nothing received. Shipped without address, already sent several emails never answered.
Invité
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Answer from Petit-Fernand
Hello Aurélie, We apologize for the address error. We have tried to contact you by phone to confirm the return of your order. Have a nice day!
1
/5
★☆☆☆☆
Very bad service late order and after reminders never arrived I asked for refund Very disappointed and I will not use the service anymore
Annamaria
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Answer from Petit-Fernand
Good morning Annamaria, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
Melanie
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Answer from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
1
/5
★☆☆☆☆
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
Ivano G.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
Rocío
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Answer from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
1
/5
★☆☆☆☆
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
Stefania B.
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Answer from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
It took a long time to send the package
Sara Salvador Mirallas
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Answer from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
1
/5
★☆☆☆☆
The package never arrived I tried to contact you several times to no avail what should I tell you?
Serena R.
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Answer from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
1
/5
★☆☆☆☆
The order arrived to me incomplete. I am still waiting for the labels
Daniela G.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
Ingrid Romero
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Answer from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
1
/5
★☆☆☆☆
Poor service, failure to meet deadlines
Carmen Montesinos
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Answer from Petit-Fernand
Good morning Carmen, We have contacted you by email to help you as soon as possible. Best regards
1
/5
★☆☆☆☆
Well, my order has not arrived since the first week of September, I am very upset.
Virginia Ruiz Del Campo
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Answer from Petit-Fernand
Good morning Virginia, We have contacted you by email to help you as soon as possible. Best regards
1
/5
★☆☆☆☆
The order never arrived, I was refunded the money after claiming it at the consumer's office.
Ladyroma
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Answer from Petit-Fernand
We are sorry for the delay of your order Celia. Please know that in case of delay or loss, we always leave the customer the option of reshipment or refund. Have a nice day
1
/5
★☆☆☆☆
The object labels come off after a few days...I had to go over everything with scotch tape
Claudia C.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
Laura Muñoz Del Cerro
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Answer from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
1
/5
★☆☆☆☆
I never received the order
Carlotta
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Answer from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
1
/5
★☆☆☆☆
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
Marika C.
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Answer from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
1
/5
★☆☆☆☆
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
Stéphanie Mary Mc Donnell
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Answer from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
1
/5
★☆☆☆☆
Ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
Roberta
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
1
/5
★☆☆☆☆
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
Antonella B.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
1
/5
★☆☆☆☆
The goods never arrived despite my urging.
Ceruti S.
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Answer from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
I haven't received any order yet
Federica F.
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Answer from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Samantha R.
Answer from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
1
/5
★☆☆☆☆
My order has not been delivered to me. A month has passed
Anna K.
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Answer from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
1
/5
★☆☆☆☆
It took a long time for the order to arrive, I placed it in August and it arrived long after school had started. I also had to buy labels elsewhere because they did not arrive on time.
Ana
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Answer from Petit-Fernand
We are sorry for the delay of your order Ana. For anything you need, do not hesitate to write us again.