/10
★★★★★
based on 125740 reviews published
★★★★★
based on 125740 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello, in 2013 I ordered a set of special summer camp labels and was delighted. This year, I ordered a kit again, but I find that it doesn't really meet my needs. It would be nice to be able to choose the contents of the kit according to the age of the child and the length of the stay. My daughter is going away for 3 weeks, and she's 12, so she needs more clothing and footwear labels than are included in the kit. On the other hand, the kit offers too many object labels. What's more, I had a major problem with the sticky clothing labels coming unstuck! I've filed a customer service complaint, but so far there's been no response. So I'm going to have to buy iron-on to mark the rest of the clothes, even though it's much less attractive than these colorful, customizable labels. At 32 euros per kit, I thought I'd be able to mark everything, so I'm a bit disappointed with my purchase.
Lise
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Answer from Petit-Fernand
Hello Lise, Thank you for your feedback. We have sent you an email to help you with your latest order. Have a nice day
3
/5
★★★☆☆
One wash and it comes off for some garments
Julie Bernard Hache
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Answer from Petit-Fernand
Hello Julie, We have contacted you by email to help you with your latest order. Have a nice day!
3
/5
★★★☆☆
Quality label, but the logos are a bit babyish for a 12-year-old?
Mcds
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Answer from Petit-Fernand
Thank you for your feedback 🙂 Very nice day
3
/5
★★★☆☆
The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.
Aurelie
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Answer from Petit-Fernand
Hello Aurélie, We have just contacted you by email to help you with your order. Good day to you, and sorry again for this quality incident.
3
/5
★★★☆☆
Self-adhesive garment labels are machine washable.
Carole P
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Answer from Petit-Fernand
Hi Carole, We've just left you a voicemail to help you with your latest order. Have a nice day!
3
/5
★★★☆☆
The only downside is the delivery time, but the order tracking service is great!
Karine
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Answer from Petit-Fernand
Many thanks for your feedback Karine 🙂
3
/5
★★★☆☆
Great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.
Den W.
Answer from Petit-Fernand
Hello Denise, We are sorry if your order does not meet with your expectations. However, we only send a separate booklet when it is a value packs (nursery, preschool...). For other cases, and even if the order includes several different names, we do not necessarily send several booklets, for reasons of paper consumption and staples (eco-responsibility). I hope you will understand!
3
/5
★★★☆☆
Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!
Fm
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Answer from Petit-Fernand
Hello Jean Yves, Thank you for your feedback. We have sent you an email to better understand your request. Very nice day to you
3
/5
★★★☆☆
Very good products but they take too long to deliver the item
Caro Sanchez Silvia
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Answer from Petit-Fernand
Thanks for your comment Silvia 🙂 We have sent you an email a little while ago. Greetings !
2
/5
★★☆☆☆
Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again
Héloise V
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Answer from Petit-Fernand
Hello Heloise, We apologize again for this. We wish you a good day.
3
/5
★★★☆☆
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
Aurelie Abou
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Answer from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
3
/5
★★★☆☆
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
So
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Answer from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
3
/5
★★★☆☆
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
Mina
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Answer from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
3
/5
★★★☆☆
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
Tamara
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Answer from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
3
/5
★★★☆☆
Stickers good, delivery takes a little longer, but the price is very expensive
Katharina K.
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Answer from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
3
/5
★★★☆☆
Unfortunately does not hold on all things
Gabriele K.
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Answer from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
2
/5
★★☆☆☆
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
Gaétane Rogel
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Answer from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
3
/5
★★★☆☆
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
Lucia D.
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Answer from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
3
/5
★★★☆☆
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
Jessica
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Answer from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
2
/5
★★☆☆☆
Iron-on labels that come off in the first wash... (40° cotton cycle) Really disappointed, no future orders for me.
Elodie B
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Answer from Petit-Fernand
Hello Elodie, We have just sent you an email to help you with your labels. Have a nice day!
3
/5
★★★☆☆
I thought the labels would wash out, but not all of them.
Laurence Claverie
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Answer from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
2
/5
★★☆☆☆
So disappointed I'm not receive my kids iron label yet, I ordered about 40labels. I tried email them but don't get any reply back from them. Not happy at all.
Indri L.
Answer from Petit-Fernand
Hi Indri, we are sorry to hear about this. We never received any emails from you, however our customer service wrote to you to find out more about your problem. Please , reply with the more details so we can find a suitable solution for you!
3
/5
★★★☆☆
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
Elisabet D
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Answer from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings 🙂
3
/5
★★★☆☆
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
Marta
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Answer from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
3
/5
★★★☆☆
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
Magali
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Answer from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
2
/5
★★☆☆☆
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
Anne-cécile Massart
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Answer from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
3
/5
★★★☆☆
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
Gherman
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Answer from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
3
/5
★★★☆☆
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
Rebecca Lubin
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Answer from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
3
/5
★★★☆☆
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
Gemaa
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Answer from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
2
/5
★★☆☆☆
Labels don't fit?
Ludivine Prieux
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Answer from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!