/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Tfm
Answer from
Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
1/5
★☆☆☆☆
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Em
Answer from
Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
1/5
★☆☆☆☆
Still have no item and cannot get in contact with anyone to help
Jade S.
Answer from
Petit-Fernand
Dear Jade, the address you registered for this order is missing the house number. I am afraid the post can not identify the right delivery address and therefore you did not receive the goods. We never had any messages from you previously. We will write you an email with more details and you can answer to us directly.
1/5
★☆☆☆☆
I ordered my labels and paid 2 weeks ago, still haven't recieved them?
Tracy
Answer from
Petit-Fernand
Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. It is possible that it got lost in the transit. Please, contact our customer service for the replacement or refund.
1/5
★☆☆☆☆
I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.
Customer
Answer from
Petit-Fernand
We are extremely sorry to hear that you received the faulty lids! We can refund you the products or resend the items again. Please, let us know which option do you prefer by replying to our email. We generally need 24 hours to answer during the week and we are off on weekends. Our apologies for inconvenience!
1/5
★☆☆☆☆
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Miss A.
Answer from
Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.