/10
★★★★★
based on 125740 reviews published
★★★★★
based on 125740 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order never arrived!!!
Vincenza A.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We sent you an email 10 days ago to ask you to confirm the address so that we can provide a solution. Looking forward to your reply Have a good day ? Alessio
1
/5
★☆☆☆☆
Frankly I'm really disappointed, it's been 1 month since I ordered and I still haven't received my order.
Ayla Yagmur
Translated review
Answer from Petit-Fernand
Hello Ayla, we're sorry about this delivery anomaly. We have sent you an email to find a solution! Have a nice day? Alessio
1
/5
★☆☆☆☆
Order never arrived!!! I requested information, a refund never received a response! Very bad service and support.
Greta B.
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Answer from Petit-Fernand
Good morning Greta, We apologize for this delay. The refund has been made, you will see it soon in your bank account. Have a nice day ? Alessio
1
/5
★☆☆☆☆
To identify items and clothing for my little girl who attends fourth grade, as I do every year, I ordered a "packet" of Petit - Fernand labels. Once I received them, I noticed that they did not come in the chosen light blue color (as per the screenshot I also sent to the company) but green. The name lettering cannot be seen or can be seen very little and some of the labels are joined and not attachable individually. I requested reprinting from the company but they replied that "We do not note any printing problems, the label was sent in the coloring you chose, a light green and not a light blue. Under these conditions we cannot grant you a product return." I am very sorry about the incident also because I have always purchased labels from them and have always been happy with them. Too bad.
Daniele A.
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Answer from Petit-Fernand
Good morning Daniele, We are sorry for this inconvenience. However, I have to confirm that the product is in line with what you were able to see in the order delivery screen. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
Unfortunately, I have not received the goods I have already paid for. When I asked where it was, I was given a date; I was told to wait until then. If nothing had arrived by then, I should contact them again. I did - no answer for a week - I am really disappointed!
Shaho
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Answer from Petit-Fernand
Hi Shanice, we are very sorry for the delivery problems! We replied to you with the email saying that we will send the second batch at our expense! We hope that the labels will be with you shortly!
1
/5
★☆☆☆☆
I placed 2 orders in July and September and had the same problem each time. Orders not received! The 1st was pre-sold and the 2nd even worse, marked as delivered to my letterbox when it wasn't. I have nothing against the quality of the products on the site, but because of the delivery service I decided not to order. I have nothing against the quality of the products on the site, but because of the delivery service I've decided not to order any more.
Bahia
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Answer from Petit-Fernand
Hello, we are sorry for the delivery anomalies by the postal services. We have refunded your orders as agreed. Thank you for your understanding Very nice day Alessio
1
/5
★☆☆☆☆
Terrible customer service! I ordered labels for school clothes on 4th September. Nothing arrived after 10 days even though money was taken and address etc all added correctly to booking form. Messaged customers service after the 10 days through their website, got a reply telling me to be patient and wait up to another 72hours. Finally got another email from customer service 3 days later asking me to clarify address which I did straight away same day. Heard nothing since and I've sent another chasing email. They appear to be blaming me or the postal service and not doing anything about helping the customer - resending or offering refund. It's seems I'm not the only disgruntled customer on here and quite recently too!
Ellie
Answer from Petit-Fernand
Dear Ellie, thank you for your purchase at Petit-Fernand! We are very sorry for the delivery problems and we indeed do not have any influence on the postal services. It can happen that the post do not deliver the order in time, and we can surely resend it again on our cost or refund if you wish. If your email was not answered, please let us know your order number so we can solve your problem asap.
1
/5
★☆☆☆☆
A terrible experience. I ordered the labels long before school started and they never arrived. I tried to contact them every day by writing through the forum, where they only replied twice without being able to tell me where the order was. And I tried calling continuously but to no avail since the recorded voice said it was impossible to talk to an operator and that you had to write on the forum.
Cristina R.
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Answer from Petit-Fernand
Buongirno Cristina, we are sorry for this non-delivery by the postal services. As per previous exchanges, I confirm that the order has been refunded as per your request. Good day
1
/5
★☆☆☆☆
Still not arrived what ordered. When he looked they say delivered. You are such a thief. Made 100 emails, but no response. I ordered August 29. You are Thieves .
Tilani M.
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Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution immediately. Have a good day
1
/5
★☆☆☆☆
NO! NO! PRODUCT NEVER ARRIVED!!!!
Laura
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this anomaly on the part of postal services. We have proceeded to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
Unfortunately, I ordered the thermoadhesive labels for my daughter's preschool and never received them. What is worse is that I contacted Petit Fernand in writing to explain the issue and possibly ask for a refund and never even received a response! I expected to be contacted at least for an apology.... What a disappointment!!!!
Elisa
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, we actually note that we did not receive your message. We have taken steps to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
Lousy service, I won't use it anymore
Esther Romero Marques
Translated review
Answer from Petit-Fernand
We are sorry to hear that you had a bad experience with your purchase. We will contact you in the next 48 hours. Good day
1
/5
★☆☆☆☆
Pathetic!!! I am really disappointed and most of all furious! I ordered labels for school on September 4th.... Money debited from the account ages ago! We've tried to contact them again and again to no avail! By e-mail, it's an automatic message! By telephone, answering machine! What do we do??? Will we receive the labels at Easter? A refund? Otherwise we have to sit on the money debited !!! A shame !!!
Marisa ... 8/10
Translated review
Answer from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email, we will get back to you as soon as possible to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Comment on August 30, labels still not received to date, September 24 and customer service unreachable
Attard Amandine
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that you haven't received your order. In fact, your order was returned to us by the post office with the following note: Address error. We have contacted you to ask for confirmation of your address. Have a nice day? Alessio
1
/5
★☆☆☆☆
Unfortunately, the order has not arrived and we now have to find another solution. We have not heard back from customer service either. A refund would be great
Veronika
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Answer from Petit-Fernand
Hello Veronika, We are very sorry that you have not received your order. It could be that it was lost in the post. We can offer a refund or resend the labels.
1
/5
★☆☆☆☆
Very bad experience. I never received the order placed on September 1. We are still waiting for it..... I think I will have to proceed with a refund.
Sabrina C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. We have proceeded to send you a message to find a solution. Have a good day ?
1
/5
★☆☆☆☆
The adhesives are very difficult to remove. Some are broken and cannot be removed at all. What a pity.
Laura H.
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Answer from Petit-Fernand
Hello Laura, We are very sorry about this problem. This should not happen and would like to offer you a few solutions via email.
1
/5
★☆☆☆☆
Super disgusted. I never received my package.
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry to learn of this delivery anomaly by the postal services. We have sent you an e-mail to try to find a solution as soon as possible. Have a nice day Alessio
1
/5
★☆☆☆☆
Order never received labels paid a lot and never arrived
Miriam
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
More than 20 days after payment and my order, I still have not received the goods and have not been contacted by anyone, despite several reports,except through computerized emails.
Valentina F.
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Answer from Petit-Fernand
Good morning, we apologize for this delay on the part of the Postal Service. However, I confirm that we have responded to you and find a solution to this unfortunate inconvenience. Good day ? Alessio
1
/5
★☆☆☆☆
I never received the package and I've been waiting since September 6 they have not responded to my complaint emails. Very bad experience.
Carlotta
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Answer from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. If you have contacted us via email at [email protected] we will get back to you as soon as possible to find a solution. Have a good day ? Alessio
1
/5
★☆☆☆☆
Nothing has arrived yet after 1 month after ordering
Cristina C.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have sent you a message to resolve this inconvenience. Have a good day ? Alessio
1
/5
★☆☆☆☆
Very bad service Order placed on September 6 never received anything.
Gianluca
Translated review
Answer from Petit-Fernand
Good morning, Sorry to hear you have not yet received your order Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
Order placed on August 31, 2022, material never received, don't know where to make a complaint
Noemi M.
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Answer from Petit-Fernand
Good morning Noemi, We are sorry for this inconvenience. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
I did not receive the labels ordered on August 30, the package cannot be tracked, customer service is not responding, and I asked to cancel the order but no one took my request into consideration. All very bad
Kla
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the late reply, we have emailed you to resolve this delivery anomaly by the postal service. Good day Alessio
1
/5
★☆☆☆☆
This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!
Fateha C.
Answer from Petit-Fernand
Dear Fateha, you provided with the incomplete address and the order could not find its way to you. You messaged us once 3 days ago and we gave you a few options how to resolve this situation. We looking forward to your reply.
1
/5
★☆☆☆☆
I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.
Fanette Delord
Translated review
Answer from Petit-Fernand
Hello Fanette, thank you for your phone call. Your new gourd is on its way 🙂 Have a nice day!
1
/5
★☆☆☆☆
The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you
Alice A.
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Answer from Petit-Fernand
Good morning Alice, We are sorry for this delivery anomaly by the postal services. In the past few days we have rescheduled the order as you requested. We hope you will receive it soon Have a good day ?
1
/5
★☆☆☆☆
Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.
Agathe Hidreau
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Answer from Petit-Fernand
Hello Agathe, we're sorry for the delay in your order. Have a nice day!
1
/5
★☆☆☆☆
I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.
Alessandra
Translated review
Answer from Petit-Fernand
Good morning Alessandra, We apologize for this delivery anomaly by the postal service. I confirm that we have taken steps to find a solution to this unfortunate inconvenience. Looking forward to your feedback Good day Alessio