/10
★★★★★
based on 125740 reviews published
★★★★★
based on 125740 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!
Loredana
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Answer from Petit-Fernand
Bungiorno, we are sorry for this delivery anomaly by postal services. We have made arrangements to refund your order. Good day Alessio
1
/5
★☆☆☆☆
I ordered a month ago and still haven't received anything
Angela
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Answer from Petit-Fernand
Good morning Angela, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
1
/5
★☆☆☆☆
Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.
Manon Durand
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Answer from Petit-Fernand
Hello Manon, we apologize for this oversight on our part. We have contacted you by email in order to help you.
1
/5
★☆☆☆☆
Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.
Valentina A.
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Answer from Petit-Fernand
Good morning Valentina, we were waiting for confirmation of your address before offering you a solution. We have now, sent you an email to resolve this inconvenience with ppostal services. Good day Alessio
1
/5
★☆☆☆☆
This order has not been delivered and I still have no concrete follow-up.
Rabya Almamy
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Answer from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.
Rabya Almamy
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Answer from Petit-Fernand
Hello Rabya, we will contact you by phone to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
Caterina S.
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Answer from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
1
/5
★☆☆☆☆
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
Amandine
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Answer from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
1
/5
★☆☆☆☆
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
Angélique
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Answer from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed. I placed an order on September 1 and so far no delivery.
Invité
Translated review
Answer from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
1
/5
★☆☆☆☆
My order has not arrived! Still waiting
Anna V.
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Answer from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
1
/5
★☆☆☆☆
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
Laura
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Answer from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
1
/5
★☆☆☆☆
Unfortunately, I never received the order
Francesca R.
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Answer from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
A waste of time. The order never arrived and we have to look for a last-minute solution.
Lucy
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Answer from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
1
/5
★☆☆☆☆
My package after a month has still not arrived
Gloria M.
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Answer from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
1
/5
★☆☆☆☆
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
Invité
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Answer from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
1
/5
★☆☆☆☆
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
Sabrina Moreels
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Answer from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
1
/5
★☆☆☆☆
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
Salomon
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Answer from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
1
/5
★☆☆☆☆
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
Erika B.
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Answer from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
Giuseppe V.
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Answer from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Order never received, after sending an e-mail twice I never got a reply.
Guilleau
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Answer from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
1
/5
★☆☆☆☆
I never received my order
Graziella Candelon
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Answer from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
1
/5
★☆☆☆☆
What opinion did not come of it ????
Marica S.
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Delivery times exceeded 3 weeks! It's just unacceptable
Invité
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Answer from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.
Elena O.
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Answer from Petit-Fernand
Good morning Emanuela, we are sorry for this anomaly on the part of postal services. We have sent you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Lame! Never received my order of labels several tries of complaint without answers!!!!
Loiacono Emilie
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Answer from Petit-Fernand
We have contacted you by email in order to help you. We apologize for the delay in responding. Have a nice day Emilie
1
/5
★☆☆☆☆
Package never arrived and they don't respond to emails
Jessica
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Answer from Petit-Fernand
Good morning Jessica, we are receiving an exceptional number of requests at this time, that is why there is a delay. We will get back to you as soon as possible to find a solution to your inconvenience. Good day Alessio
1
/5
★☆☆☆☆
I never received my order, although they later refunded what I paid, I was very disappointed. The shipping system without tracking gives no guarantee.
E. R.
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Answer from Petit-Fernand
Good morning Emanuela, we are sorry for this delay on the part of postal services, it is not normal. We have tried to do everything possible to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Order never received
Giulia
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Answer from Petit-Fernand
Good morning Julia, We are sorry for this delay on the part of postal services. We have sent you an email to find a soolution as soon as possible. Good day Alessio
1
/5
★☆☆☆☆
The cap on the Personalized Water Bottle broke right away. The taxes are too high.
Fausto M.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution Good day Alessio