/10
★★★★★
based on 125740 reviews published
★★★★★
based on 125740 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought a gourd, the edge of the stopper broke and split, the paint peeled off, after barely a week's use, no response from the site, just that I shouldn't send out reminders, I'm waiting for a refund.
Rose-marie Beignion
Translated review
Answer from Petit-Fernand
We have contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I simply never received my labels after numerous reminders. Poor service.
Lisa
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Answer from Petit-Fernand
We have contacted you by email in order to help you. We are sorry for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
Unfortunately, ordered labels 2 weeks ago and still have not arrived
Cliente
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
1
/5
★☆☆☆☆
Nefarious service. The order date was September 2 and it still hasn't arrived after 20 days. I have tried to contact them on 2 occasions and they do not respond to emails. You make accounts that you will have them by a certain date and then it is not so. Very disappointed with their treatment and customer service.
Lorena Martinez
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Answer from Petit-Fernand
Hello Lorena, we are sorry for the delay in the delivery of your order. We will contact you as soon as possible to help you.
1
/5
★☆☆☆☆
I gave 1 star xbecause 0 was not possible. Ordered merchandise in early September,never arrived. Money taken immediately. Assistance nonexistent, teasing many.
Eva
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Answer from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
1
/5
★☆☆☆☆
You have not solved my problem. Order placed on August 29 and I still haven't received anything. I have already sent several reminders to customer service but have not received a response yet!
Silvia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
1
/5
★☆☆☆☆
Unfortunately the stickers do not hold. very annoying for the price
Monika F.
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Answer from Petit-Fernand
Hello Monika, we are very sorry that this problem has occurred. Normally this should not happen. We would like to solve this problem by offering you some solutions via e-mail. We await your reply!
1
/5
★☆☆☆☆
Still haven't received my order after a month of waiting
Sigrid Delvaux
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Answer from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received anything
Invité
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Answer from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
Catastrophic delivery time for a 990 delivery. An e-mail was sent to the customer service department with a mediocre response. I will not order from you again.
Pauline Marquet
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Answer from Petit-Fernand
Hello Pauline, we have reimbursed you for the shipping costs, and we apologize again for this shipping incident. Have a nice day!
1
/5
★☆☆☆☆
My order has not yet arrived. I think it's a real shame !!!! I'm very sad about it, I didn't get any money back either !!!!
Zizi
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Answer from Petit-Fernand
Hello Zena, you could not receive your order because the house number was missing. We have offered you some options in the email.
1
/5
★☆☆☆☆
Order never received
Katheeya Kiki-thanou
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Answer from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Good day Kathia
1
/5
★☆☆☆☆
I placed an order for 30 euros to be delivered in Luxembourg. I never received the products I ordered. I contacted customer service who asked me to check with the neighbors to see if the package had been delivered to them. I checked with all the neighbors but to no avail. No one had seen it. I then informed the company, which didn't get back to me. I paid for an order that I never received and no refund was offered. Very disappointing experience.
Silvia Danisovska
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Answer from Petit-Fernand
Hello Silvia, We have just written you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels come off after a few washes. Yet wash at 30 . I followed the instructions correctly, but I'm really disappointed.
Manon
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Answer from Petit-Fernand
Hello Manon, please contact us by email with your order number, and a photo of the labels in question. We'll get back to you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Hello, I never received my order. After August 29, 2022 it is now September 21 and I have never received anything. Customer service has never helped me! This site is pathetic and there is no way to contact someone directly, their phone line is closed at the moment. I don't recommend them at all, I'm very dissatisfied and I'm asking for my money back, I still haven't received anything either!
Lena
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Answer from Petit-Fernand
Thank you for your availability by phone. Sorry again for the delay in the order. Bonne journée
1
/5
★☆☆☆☆
10 days to receive labels 3 messages sent 0 replies from you!
Invité
Translated review
Answer from Petit-Fernand
Hello Sienna, we apologize for the delay in our response. We have just contacted you by email and telephone to help you as best we can. Have a nice day!
1
/5
★☆☆☆☆
Useless! Ordered labels before start of term and they never arrived. Followed up via their website and no response! I'll be taking this up with my credit card company. Horrible service, no customer help. Avoid!
Ripped O.
Answer from Petit-Fernand
We are very sorry to hear that you did not receive your order. We can not answer the same day due to many inquiries. If you wish, we can resend you the order again or refund.
1
/5
★☆☆☆☆
Problems with my labels and exchanges with customer services that were not at all constructive and lacked confidence!
Claire Moreau
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Answer from Petit-Fernand
Hello Claire, an email has been sent to you concerning our exchanges on your order. Have a nice day!
1
/5
★☆☆☆☆
I ordered labels for my daughters school uniform on 3rd of September. It is mow 20th September and I've not yet received the labels nor a reply to my email query about what is going on with my order. Ridiculous!
Jamilah
Answer from Petit-Fernand
Hi Jamilah, we are sorry for delivery problems! We can not influence the Royal Mail, however we can send you the replacement or refund. Can you please let us know which options suits best?
1
/5
★☆☆☆☆
I never received the order. I contacted the company and they replied that it is entrusted to the post office to ship it. Nothing has come to me and I don't know who to turn to
Gaia R.
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Answer from Petit-Fernand
Good morning Gaia, we are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Have a good day
1
/5
★☆☆☆☆
I never received my order
Christelle Ngo Ndjonga
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Answer from Petit-Fernand
Hello Christelle, we have contacted you by email to find a solution together. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received my parcel after sending you several emails and still no reply from you.
Soraya Kehal
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Answer from Petit-Fernand
Dear Soraya, many thanks for your availability on the phone. Have a nice day!
1
/5
★☆☆☆☆
Null!!!! I do not recommend at all!!! Bad order received, soap that does not respond despite several emails, calls! Paid and do not have the right order is what awaits you! A shame!
Marion
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Answer from Petit-Fernand
Hello Marion we have contacted you by email to find a solution together. We apologize for this delivery anomaly and our delay in responding. Have a nice day
1
/5
★☆☆☆☆
It is outrageous that they do not respond to the emails we send them to find out what is happening with the orders placed. I am very disappointed. On August 30 I placed the order paying shipping costs 9.50 and they have not even deigned to answer where it is or what happened, shameful.
Vanessa
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Answer from Petit-Fernand
Hello Vanessa, we are sorry for the delay in our response, we will contact you as soon as possible to provide you with the necessary assistance.
1
/5
★☆☆☆☆
Delivery late, even though I had paid for express delivery. Customer service not reachable by phone. I sent an email to customer service and still no answer.
Monica
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Answer from Petit-Fernand
Dear Monica, many thanks for your availability on the phone. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received the labels after more than 15 days, I've written and called and no answer. I am very dissatisfied with the service.
Pauline Ditte
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Answer from Petit-Fernand
Hello Pauline, we're sorry for our late reply, and we've just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order!
Laila Ouadghiri
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Answer from Petit-Fernand
Hello Laila, we have just contacted you by email in order to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I ordered labels on this site with PRIORITY DELIVERY, I stipulated everywhere that it was ultra urgent. I received nothing in time I do not recommend, information therefore misleading. The post office will certainly be right.... I had chosen this site precisely because the priority delivery allowed me to be in time. Best regards,
Vigne Bénédicte
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Answer from Petit-Fernand
Hello Bénédicte, we are very sorry for the delay in delivery. We invite you to contact us by email with your order number, in order to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels are beautiful but have come off after the first wash! I followed all of the instructions carefully and both the iron on and stick on labels have either started to peel or come off and attach to other clothes in the wash! Very disappointed.
Natasha C.
Answer from Petit-Fernand
Hi Natasha, we are very sorry to hear this! This should not happen and we would appreciate if you can contact our customer service for the solution.
1
/5
★☆☆☆☆
Very unhappy, after washing the clothes for the first time they all came off, even after following the care instructions. On contacting customer service, I was told nothing they can do because I ordered in June! The kids have only just gone back to school!!! Very expensive and completely useless. I DO NOT recommend this company
Sam H.
Answer from Petit-Fernand
Hi Sam, we are very sorry to hear about your experience! We can not know how the labels were stored during the 3 month or other condition of usage and therefore there is nothing we can do with this order in particular. We hope you can understand and our apologies for the inconvenience again.