/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I never received my order
Maria
Answer from
Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
1/5
★☆☆☆☆
Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.
Mrs C.
Answer from
Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
1/5
★☆☆☆☆
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Gemma L.
Answer from
Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
1/5
★☆☆☆☆
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Lulu
Answer from
Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
1/5
★☆☆☆☆
I'm disappointed really, bought these on recommendation but even following the instructions the stickers came off with first wash so quite pointless really.
Felicitas W.
Answer from
Petit-Fernand
Following our phone conversation I want to confirm that we will resend the new labels on our cost and ones again my apologies for the inconvenience , Felicitas!