/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.
Patricia
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Answer from Petit-Fernand
Hello Patricia, we will contact you as soon as possible to help you. We apologize for the delay.
1
/5
★☆☆☆☆
I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful
Moira F.
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Answer from Petit-Fernand
Hello Moira, We apologize for the late response, at this time we have an exceptional number of requests. We will find a solution as soon as possible. Thank you for your understanding Have a good day ? Alessio
1
/5
★☆☆☆☆
Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!
Felicia
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Answer from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Alessio
1
/5
★☆☆☆☆
These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.
Mrs H.
Answer from Petit-Fernand
Hi Fiona, you purchased the labels for objects and they are not meant to stay on the clothes at all. Please, stick them directly on to the books, markers or other smooth objects.
1
/5
★☆☆☆☆
I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!
Monica
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Answer from Petit-Fernand
Hello Monica, we are sorry for the delay of our answers. We will contact you as soon as possible to give you the best possible solution. Good day
1
/5
★☆☆☆☆
I ordered a personalized water bottle in June, but the cap on the bottle doesn't screw on properly anymore. I've reported it but they won't send me back a new cap... I think it's a shame that a product bought 3 months ago already has problems.
Melanie Beroudiaux
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Answer from Petit-Fernand
Hello Melanie, We are sorry to hear that your order did not meet your expectations. However I must confirm that due to the date of shipment we are unable to ascertain the conditions of use, we are unfortunately unable to return the item at our expense. Have a nice day Alessio
1
/5
★☆☆☆☆
Nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!
Marion
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Answer from Petit-Fernand
Hello Marion, We are sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
1
/5
★☆☆☆☆
I am very disappointed with your service. 26/08/2022 I ordered stickers for my son. My son went back to school on 05/09/2022 but I still haven't received the anything. I've rang up customer service & sent an email but no answer/reply.
Nahila
Answer from Petit-Fernand
Hi Nahila, our sincere apologies for not been able to reply in time and for the Royal Mail strikes! We offered you a few different solutions to resolve this issue. Please, let us know which one suits you more.
1
/5
★☆☆☆☆
I PLACED MY ORDER A MONTH AGO AND NO MATTER HOW MANY TIMES THEY TELL ME IT HAS BEEN SENT 3 TIMES, IT NEVER ARRIVES! I WILL START CLASSES AND I WILL HAVE NOTHING, I FEEL RIPPED OFF, HOW UNPROFESSIONAL, NEVER BUY HERE. PETIT FERNAND YOU ARE SCAMMERS !!!! RETURN THE MONEY
Andrea Soriavilla
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Answer from Petit-Fernand
Hello, we are sorry to hear that you did not receive your order, we have proceeded to a full refund, thank you for your time and understanding of the situation.
1
/5
★☆☆☆☆
I placed order (3000986277) paying by bank transfer - because even though I entered 3 different cards on the site the payment was being rejected - on August 30. To date I know NOTHING about my order. Contacted customer service and sent accounting - did NOT respond. I paid by the way for express delivery just to receive the order as soon as possible! Absurd to be treated like this! And please don't tell me that there is a postal services anomaly because it is customer service and production that is NOT working here!
Domiziana R.
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Answer from Petit-Fernand
Good morning Domiziana, We are sorry to hear about this unpleasant experience with us. We apologize for the delay, we are experiencing high demand at this time, we will provide a solution as soon as possible! Have a nice day ? Alessio
1
/5
★☆☆☆☆
I placed my order for my daughter's school labels since August 18 and today on September 6 I still haven't received anything. I contact by mail, by instagram and by phone and I get no answer. I have neither the money nor the order, I just want them to either refund my money or send me my shipment even if I already have to put my daughter's name by hand but no one responds. I feel helpless and disappointed
Judith
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Answer from Petit-Fernand
Hi can you try to write us on instagram with the order number again, to help you.
1
/5
★☆☆☆☆
I placed an order over a month ago and have not received it yet. My order was for school stickers to identify my children's school supplies and with one day to go before school starts I will have to label by hand. I am disappointed.
Mig
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Answer from Petit-Fernand
Hello, we have sent you an email to propose you a solution, we are waiting for your answer.
1
/5
★☆☆☆☆
I placed in order on 30/08 of a few simple labels.Paid by wire transfer and sent wire transfer account.Via email no response,on the phone no response.Of my order no trace the kindergarten has now started and I had to make do otherwise but I wonder to what extent it is possible not to receive any information
Chiara
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Answer from Petit-Fernand
Good morning Chiara, We are sorry to hear about this unpleasant experience. The delay in our response is due to the high demand recorded at this time, we will provide you with a solution as soon as possible! Have a nice day ? Alessio
1
/5
★☆☆☆☆
I ordered my labels a long time ago, and school is starting and the children do not have the labels..they give me no solution..only wait and wait..I warned them again on the 28th and we are on day 5..it is a scam in all rule, never ever buy here .
Ana Isabel Guerra Polo
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Answer from Petit-Fernand
Hello Ana, we are sorry to hear that your order may be delayed for several days. We hope you receive it very soon.
1
/5
★☆☆☆☆
The labels came off the pens on the second day of class.
Ludovic Boisse
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Answer from Petit-Fernand
Hello Ludovic, we have just contacted you by email in order to help you.
1
/5
★☆☆☆☆
I am very disappointed with your service. Three weeks ago, I ordered stickers for my children. Today the children started school ... and I still don't have any stickers. I informed you about it, and you assured me that you will resend it quickly ... and then nothing. Please can I have my money back. I do not recommend your company. Big disappointment.
Malwina
Answer from Petit-Fernand
Hi Malwina, we are sorry that you did not received your order and we have refunded your order yesterday. It could take a few working days for the payment to be visible on your bank account.
1
/5
★☆☆☆☆
Terrible...avoid! Stated at checkout 2-6 working day delivery. Then you get a e-mail days after ordering saying labels being made within 48 hours and will be a up to 10 day delivery. So essentially they know delivery is 2 or more weeks and yet choose to mislead by saying its 2-6 days to secure the sale. My labels still haven't arrived after 2.5 weeks! Completely unreliable and unprofessional
Hayley
Answer from Petit-Fernand
Hi Hayley, we are sorry to hear about this. The delivery is taking 2-6 working and the post notify about potential delays up to 10 working days. We do not change the delivery time or try to disinform you. Your order was sent on 1st September and it should be by you this week. And if you did not receive until the 14th September, we will refund you.
1
/5
★☆☆☆☆
A disaster, we made a purchase for 38 euros. The order never arrived. When we complained, which was as soon as we returned from vacation, they told us that many days had passed. They give us no opportunity to send it again, no other explanation. The shipment has come to nothing and we have thrown away 38 euros...in addition, we do not have the labels for the beginning of the course. A disgrace.
Priscila Giavedoni
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Answer from Petit-Fernand
Good morning Priscila, we have sent you an email to help you.
1
/5
★☆☆☆☆
I placed an order almost 3 weeks ago and I still haven't received anything, I haven't even been contacted, or even reimbursed, when I write I receive an email with an automatic reply.
Marie Viguié
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Answer from Petit-Fernand
Hello, We are sorry for this delivery anomaly. We have contacted you to find a solution. Have a nice day Alessio, Customer Service
1
/5
★☆☆☆☆
SCAM. I HAVE NEVER RECEIVED THE LABELS NOR HAVE THEY EVER ANSWERED MY PHONE OR EMAILS!
Marta Martín
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Answer from Petit-Fernand
We are sorry for not answering you. Due to numerous messages, we have a little delay with the answers, but don't worry, we will help you as soon as possible.
1
/5
★☆☆☆☆
Shame on you! I ordered a week ago and still haven't received anything. To be avoided really! It wasn't like that at first. So I'm turning to competitors who deliver in three days instead of 10!!!!! When you know that it's almost back to school, you try to be as reassuring as possible during this period.
Emilie
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Answer from Petit-Fernand
Hello Emilie, we're sorry for the delay in your order. Sometimes the Post Office can deliver a few days late, but it shouldn't be long now. Have a nice day!
1
/5
★☆☆☆☆
My order has not arrived and the delivery time stated on the website has passed. I have sent 2 emails and no one responds.
S.
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Answer from Petit-Fernand
Hello, I am sorry, we will get back to you as soon as possible.
1
/5
★☆☆☆☆
The service is lousy, on their website there is a phone number for Spain and you call and the phone number does not exist. They also have a 902 toll free number and you get an answering machine to tell you that this phone is no longer operational. The deadline for delivery of the labels I ordered has already passed and they are already late for the start of the nursery. Customer service with fraudulent information. I am going to have to buy other labels in addition to the charges for the 902 calls. Not recommended.
Beltran
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Answer from Petit-Fernand
Due to numerous messages, we are not available by phone. Write to us privately at: [email protected] to help you as soon as possible.
1
/5
★☆☆☆☆
Received the labels from someone else in an unreachable department. I'm not surprised everyone complains. Big rip-off. You end up marking your stuff with a felt-tip pen after having paid super money! To be avoided absolutely.
Gaëlle C.
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Answer from Petit-Fernand
We are sorry to read your message. Due to a large number of requests, our customer service department is experiencing delays. We will help you as soon as possible.
1
/5
★☆☆☆☆
Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!
Agathe Delpla
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Answer from Petit-Fernand
Due to a large number of requests, our customer service department is delayed in responding. We will help you as soon as possible.
1
/5
★☆☆☆☆
Still nothing after 15 days
Morgane Noharet
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Answer from Petit-Fernand
Following our telephone conversation, we would like to apologize once again for this delivery anomaly. Have a nice day!
1
/5
★☆☆☆☆
Order has not arrived since i placed it which was on 12th August 2022, received notification the next day that it had been dispatched yet i have not received it and they take payment straight away. customer service is non existent - no one has replied back to my several attempts to chase my order, kids go back to school next week and I am still without labels. Very concerned that my money has been wasted. Shame as I order from them every year! disappointed customer.
Harjit S.
Answer from Petit-Fernand
Hi Harjit, our apologies for the delivery problems. We can offer you a few solutions , please check you email for the information.
1
/5
★☆☆☆☆
We ordered the back-to-school labels and they have not arrived yet. We have tried to talk on the phone, but it is impossible. We don't know how to contact you to find out when they will arrive if they arrive and we will have to order the labels from another company. The truth is that we are quite disappointed with the service. We give one star because you can't give less. //// WE WRITE AGAIN on SEPTEMBER 22nd. We still have not received the labels, we have been waiting for them since August. They have not answered us. Only on this opinion page they wrote that they were very busy. We don't know anything. It is clear to us that they are not going to arrive. We have written again so that at least other people will NOT have the same thing happen to them.
Ricardo
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Answer from Petit-Fernand
Hello Ricardo, We are sorry for not being able to answer you sooner. Due to numerous messages, we are responding to each customer with a little delay. Don't worry, we will help you as soon as possible. We will contact you by phone or email . Good day 🙂
1
/5
★☆☆☆☆
After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise
Elise
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Answer from Petit-Fernand
Hello Elise, We'll get back to you shortly to help you. Have a nice day!
1
/5
★☆☆☆☆
I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought
Pellegrin Amélie
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Answer from Petit-Fernand
Thank you for your availability on the phone, and happy back to school girls 🙂 We hope your order will arrive soon.