/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Small printed pouch produced on time, but shipping costs equivalent to the price of the pouch...! It seems to me that they could be reduced by packaging (reinforced envelope) more suited to the size of the pouch. That said, we're informed of this before the order is finalized. But the product is really very cute, the printing very good quality and the multiple choices of personalization very pleasant to use.
Martine Dupont
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Answer from Petit-Fernand
Hello, Thank you for your message and we are sorry that our prices do not suit you. They are set in proportion to the quality of the product, in order to offer the customer the best possible experience. We hope you like our products! Have a nice day, Maialen
2
/5
★★☆☆☆
Order arrived late and incomplete. The service was fast but I had to cancel part of my order.
Sandrine
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that during the festive season, and particularly due to the high demand, we can sometimes make mistakes or omissions. Nevertheless, I confirm that I have refunded part of your order and hope you like the items! Have a nice day and happy holidays! Maialen
2
/5
★★☆☆☆
The ticket are very nice However the name tag for clothes was removed when I put in the washing machine.... Otherwise the delivery was great and the service was nice
Loubna Sebti Fort
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Answer from Petit-Fernand
We're really sorry to hear that! We just sent you an email to help on that point.
3
/5
★★★☆☆
The cases ordered are of excellent quality and finished well. Too bad only that I had asked for modifications but they were not put in place.
Alice S.
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Answer from Petit-Fernand
Good morning Alice, We are sorry to hear that the product did not live up to your expectations, we have sent you an email in order to find a solution to the inconvenience. Best regards, Alessio
3
/5
★★★☆☆
Everything was perfect but the material received was not in accordance with my expectations, i.e. it was smaller and less capacious than I thought looking at the pictures posted
Elena C.
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Answer from Petit-Fernand
Good morning Elena, We are sorry to hear that your experience was disappointing, however, we would like to remind you that on each product you can consult its specifications directly before ordering. For any further clarification, please feel free to write us at [email protected] Best Regards?, Alessio
3
/5
★★★☆☆
Easy to use site, beautiful graphics and wide customization options. Clothing labels do not adhere very well and sometimes come off even after one wash, definitely needs improvement.
Sara
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Answer from Petit-Fernand
Good morning, thank you for your review. I confirm that the thermoadhesive labels must withstand machine washing and drying perfectly. It is essential that the iron is at maximum temperature and that you press firmly during installation (and without moving). You can apply these suggestions to the labels you have already pasted on. I hope these tips will help you take full advantage of our products. We remain at your disposal, if necessary please contact our customer service department: [email protected] Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
I've received my Christmas ornaments but unfortunately they don't match my order. What should I do?
Invité
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Answer from Petit-Fernand
Hello , I am very sorry to hear that you are experiencing difficulties with your order . In order for me to help you, would it be possible for you to send me photos of the non-conforming products to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
2
/5
★★☆☆☆
Order sent in 3 times because 2 errors in the first two shipments.
Chelsea Hiroux
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience. Indeed, during the holiday season, our team does its best to provide the customer with a compliant product, however the error is human. We still hope that our products are in order and I wish you a very happy holiday season! Good day, Maialen
3
/5
★★★☆☆
The order took a long time to arrive, and at checkout you can't track the shipment.
Maa
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Order not conform to request, wrong first name. Complaint has been made, necessarily resulting in a delay in delivery and obtaining the product ordered...
Flo
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Answer from Petit-Fernand
Hello Florence, I apologize on behalf of C-monEtiquette for the anomaly that occurred during shipment of your order. I can confirm that Emilie's kit has been remanufactured and reshipped. I hope it will arrive very soon, and wish you an excellent day! Bea
2
/5
★★☆☆☆
Hello because I find it bad because I have an order placed a month ago and I have not yet arrived paid and no one gives me any solution of anything and I need to order more but I will not do it because I am already caught with the date on top and I do not know if I go. Return the money or are you going to keep it?
Montemayor
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Answer from Petit-Fernand
Hello, I am very sorry for what happened. Searching with your email, I can't find any message from you. I ask you to please contact us at [email protected] so that we can find a solution as quickly as possible. I look forward to hearing from you and wish you a happy day! Bea
3
/5
★★★☆☆
I didn't like it. After second wash I found my little one's stickers, on my clothes ??. So obviously it's too expensive for the quality that they offer
Tatiana G.
Answer from Petit-Fernand
Dear Tatiana, I'm really sorry that our label didn't comply with your expectations. It's extremely rare with stick-ons to see them peel off like this. I can only assume you received a batch from a faulty lot and we're sorry about that. Please, contact our customer service for replacement.
3
/5
★★★☆☆
The product is perfect, just as I expected. But it has taken more than 15 days to arrive....
Isabel Rodríguez García
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Very disappointed with this water bottle, which at first sight seemed very sturdy but after 3 months of use broke at the cap!
Gouard Killian
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Answer from Petit-Fernand
Hello, Thank you for your message and order at C-monEtiquette. I'm very sorry that you had difficulties with our gourd. I invite you to write to us at [email protected] so that we can provide you with a solution as soon as possible! Have a nice day! Bea
3
/5
★★★☆☆
Unfortunately, a sheet of window stickers was not cut well, they would not come off. i had to cut out the stickers one by one. The designs, however, are beautiful
Cristina D.
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Answer from Petit-Fernand
Dear Cristina, We are sorry to hear that the product did not live up to your expectations, it must have been a production defect. We have sent you an email to try to make it up to you for the inconvenience. Best regards, Alessio
2
/5
★★☆☆☆
I had to cut out all the Christmas decals by hand because the figures were not cut out so the rendering was horrendous. Also order placed on November 22 arrived on December 2 containing an advent calendar. Very bad service this time, I am very bitter
Costanza P.
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Answer from Petit-Fernand
Good morning Costanza, We are sorry you had a problem with your order. I have sent you an email in such a way as to regain your trust. Have a nice day? Alessio
3
/5
★★★☆☆
Nice labels, but the first time I washed the garment on which I had stuck a label, it came off... A bit disappointed...
S.b.
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. Indeed, this is not normal, it must most certainly be a defective batch. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with some photos of the product. Best regards, Maialen
3
/5
★★★☆☆
Okay, but not the top. You have several competitors who at better prices create products in line with yours.
Manuela
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Answer from Petit-Fernand
Dear Manuela, we are sorry to hear that the product did not live up to your expectations. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Very satisfied with the quality of the stickers. only flaw; the order indicated that delivery would take 2 to 3 business days, but it took over a week. We understand the delay, but communicating it is possible important and
Nadia
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Answer from Petit-Fernand
Good morning Nadia Thank you for purchasing from us, we are pleased. I would like to inform you that as written on the website the 48 hours refers to our production time (and not 48 hours delivery time). We hope you are satisfied with your order. We remain at your disposal at: [email protected] . Good day, Alessio
2
/5
★★☆☆☆
I ordered 30 iron on name labels for my toddler's clothes. They look great and arrived in decent time. They don't stay on the clothes. I followed the instructions provided, but most of the labels have come off after one wash. Very disappointed and waste of my money.
Laura
Answer from Petit-Fernand
Dear Laura, I assume you received a faulty lot and we are sorry about it. Please, contact us over [email protected] with more details and we will send you the replacement on our cost.
2
/5
★★☆☆☆
First wash the labels are gone too bad
Valentine
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It must be a faulty batch! In order to find a solution to your problem as quickly as possible, please send us some photos of the product to our e-mail address [email protected] . Sincerely, Maialen
3
/5
★★★☆☆
For product quality and order processing time, the rating could be very good if not excellent. Unfortunately, the mere possibility of relying on postal services for shipping lengthens and does not make delivery times predictable. In some cases it would be helpful (in my last purchase it would have been) to have the option of expedited delivery, even at a surcharge.
Davide B.
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Answer from Petit-Fernand
Good morning Davide, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time. Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
I only received half of my order. I had to restart my order and wait another 6 days to receive my entire order. The previous time it took more than three weeks to receive my labels. Despite the supposed express delivery, the products arrived after the child had left for his holiday. I wanted to try again because I love the quality and design of your products, but I've decided against it!
Valérie
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Answer from Petit-Fernand
Hello, Please accept our apologies for the inconvenience! Even if our orders are produced within 48 hours, you must then add the time taken by the Post Office - all our mail is franked on D+1 priority mail. However, these times may be extended by the vagaries of the Post Office, despite the priority and express pricing of our mail. We hope you enjoy our products! Have a nice day, Maialen
3
/5
★★★☆☆
This time the stickers have not been very good. We've had a lot of problems fixing them.
Roberto Sánchez Holgado
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to help you, please send us some pictures of the defective labels to our email [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The stickers are very pretty. The wooden decorations are well made, but one came split in two.
Hélène Trédez
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to send you a new one as soon as possible, please send us some pictures of the defective product to our e-mail address [email protected] . Sincerely, Maialen
3
/5
★★★☆☆
Easy site navigation
Céline
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Answer from Petit-Fernand
Hello Céline, We thank you for your review and are delighted that you like our site! We also hope that our products are to your taste! Good day, Maialen
3
/5
★★★☆☆
Unfortunately MUCH smaller than expected. Almost nothing fits inside. Can now only use it as decoration and will have to buy another Advent calendar separately. Too bad... I am disappointed for the first time when buying your products. LG
Juliane K.
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Answer from Petit-Fernand
We are sorry that our product did not meet your expectations. Would you like to receive a 10% discount on another order instead?
2
/5
★★☆☆☆
I haven't received my order yet it appears delivered!
Sahra
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
3
/5
★★★☆☆
Order did not correspond to my wishes.long lead time
Olivier Hamel
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
2
/5
★★☆☆☆
Stickers for clothing do not stick well
Carolina Romero
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email address [email protected]. Have a nice day, Maialen