/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
First wash and no labels left anywhere except on the clothes? I found some outside, in my house... Disappointed to have lost money. NEVER AGAIN (Order 1001719316)
Stephanie Doffemont
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] with some photos of the defective labels. Sincerely, Maialen
2
/5
★★☆☆☆
The idea of labels in a notebook and the choice of colors and logos is great. I love the concept. But I'm very disappointed with the result. The iron-on labels come off after a day's use (I stuck them on clean underpants with the instructions from the Cmonetiquette notebook. Overnight rest. My son put on his underpants for the day and by evening the label was 3/4 removed). As for the self-adhesive labels, they don't stick after being put in the washing machine.... So I'm sorry, but I wouldn't order from you again. It's a shame because the concept is great but the quality is not up to scratch. Julie Robert
Jupette Ponpon
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Unfortunately, the labels come off very frequently. You have to get the iron out again and again to glue the labels back on.
Marion
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected] Have a nice day, Maialen
3
/5
★★★☆☆
The stickers are perfect. They are as I expected. To point out something negative, they have taken perhaps a little longer than expected although it is true that from the customer service they answered me in an agile way.
Rocío Corredera
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Two weeks since I ordered my labels and they're still not here, even though they're shipped in 48 hours!
Nova
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Answer from Petit-Fernand
Hello, We apologize for the delay caused by the transport agency. Unfortunately, although our orders are manufactured in 48H as indicated on our website, La Poste has its own delivery times, i.e. from 2 to 10 working days, which we must respect for any complaint. However, if you still haven't received it, please contact us by e-mail at [email protected]! Have a nice day, Maialen
3
/5
★★★☆☆
Good product however too expensive, the caps for the water bottles 8 euros, found excessive, unfortunately my son had broken it and so not to throw it away I had to buy the replacement, but the price forgive me are not worth.
Andreia L.
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Answer from Petit-Fernand
Good morning Andrea, We are sorry to hear that the product did not live up to your expectations. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
Great stickers but staples are through stickers which is a bit disappointing
Sarah W.
Answer from Petit-Fernand
I'm very sorry to hear the stickers didn't met your expectations. Don't hesitate to contact our customer service directly if you're not satisfied with the quality of the product
2
/5
★★☆☆☆
3 weeks to get what you ordered....too long. I had ordered 10 days before my son started nursery, of course I had to do otherwise to mark the items. Given the cost, such slow delivery of what was ordered is not acceptable
Eugenia
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Answer from Petit-Fernand
Dear Customer, We are sorry to hear that you have not yet received your order. We have contacted you via email in order to find a solution. Have a nice day, Alessio
2
/5
★★☆☆☆
The labels hardly stick to any clothes.... Even the ones that did stick, after a few days I found them all over my house....
Francesca
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your labels are peeling off, this is not normal. ? We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
Nicely designed and easy to use iron-on labels with fast shipping, however after ironing the labels on they came off after one wash. I am going to try re-ironing the ones that are still half on and see if they stay on this time.
Amy
Answer from Petit-Fernand
Dear Amy, please get in touch with us on [email protected] for replacement and be sure to follow the correct steps as per below: 1. Use a regular household iron with no steam on and put it on the cotton setting (200°). 2. Remove the iron-on name label from its backing and place it on desired area of clothing. Then cover the name label with the provided protective paper (but you can also use greaseproof paper). 3. Once the iron has reached the right temperature (200°, or equivalent of the cotton/linen setting), press it on the paper very firmly for 12 seconds (without moving and without steam), then peel the protective paper off carefully. 4. If peeling off, your iron mustn't be hot enough. Try putting it on the linen mode.
3
/5
★★★☆☆
Hello, although I am very happy with the work that the site allows me to do, I have not received my labels. The delivery address was not taken into account correctly, although it was checked before the order was confirmed. Could you please send them again? Thank you. Thank you.
Emilie
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Answer from Petit-Fernand
Hello, thank you for your feedback and we're sorry you haven't received your labels yet. A private e-mail has just been sent to you to follow up this matter. Best regards,
3
/5
★★★☆☆
Production in 48 hours is of no use if the stickers are only sent a week later. Shipping/delivery took a long time. The stickers are also quite large. Next time we will order from another supplier.
Kira K.
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Answer from Petit-Fernand
We guarantee production within 48 hours and hand over the goods to the post office. The delivery time depends on Deutsche Post. If the product has a defect, we will exchange it free of charge, just send us further information to [email protected].
3
/5
★★★☆☆
I had a lot of trouble getting the iron-on labels to stick to the garments, even the 100% cotton ones, and many of them came off even though the garment hadn't been worn yet.
Émilie Sloane
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. If you have not already done so, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Additional caps purchased several times (tot 4) but poorly made. They all broke. Water bottle very good. I recommend reinforcing the cap material.
Micaela
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Answer from Petit-Fernand
Dear Micaela, Thank you for your feedback, it is important to improve our services. We are sorry to hear that the product did not live up to your expectations. Please accept our sincere apologies. Best regards, Alessio
3
/5
★★★☆☆
This is the second time in five years that I have ordered Petit Fernand labels and I have noticed a difference in quality (no more shoe protector stickers, half the number of heat-sensitive stickers...) and quantity (from 120 to 90 stickers), and the order did not arrive the first time.
Alicia Z.
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I don't think I will buy again, the pressure-sensitive labels peel off after a short time.
Adriana Vitores
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The labels do not stick well compared to my 1st order.
Bérénice
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
It took a long time to arrive
Maria Rubio Omeñaca
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope that you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Since I placed the order on the 22nd, I still have not received it. They need to improve the shipping service.
Elisabet Guerrero
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was delivered on 11/16. Have a nice day, Maialen
3
/5
★★★☆☆
I liked them very much but the thermo adhesives come off very easily.
María Dolores Ruiz Dovao
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Answer from Petit-Fernand
Hello, Thank you for your message and order with Petit Fernand. It is not normal for them to come unstuck. I ask you to contact us at [email protected] so we can find a solution. I look forward to hearing from you and wish you a happy day, Bea.
3
/5
★★★☆☆
I ordered the water bottles for the children and I give 5 stars and the bottles for the adults which left me a little puzzled because the design and writing are sticky. The latter I would not buy them again. Otherwise the company always serious and quick in shipping.
Alessia C.
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Answer from Petit-Fernand
Good morning Alessia, We are sorry to hear that the product did not meet your expectations. However I do not agree with the description you provided about the water bottle product, it is not normal for the personalization to be sticky. I have sent you an email to clarify this together and find a solution. Have a nice day, Alessio
2
/5
★★☆☆☆
The store is well stocked, friendly and helpful staff, very good quality products. Unfortunately in my last order I had delivery problems and it never reached me. I asked for information they kindly replied twice but now after it has been many days since shipment, I am waiting to figure out how to proceed.
Jessreby
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Answer from Petit-Fernand
Good morning Jessica, We are sorry to hear that your order has not yet arrived. ?Probably the post office encountered problems with the delivery. However, I would like to confirm that we have made arrangements for the manufacture and reshipment of the same ? Good day Alessio
3
/5
★★★☆☆
Unfortunately I've not yet received my products having ordered them on 4th November. However correspondence between company and myself have been quick.
Edgeie
Answer from Petit-Fernand
We are sorry that you have not receive your order, however we never received any emails from you. Could you please confirm your address over [email protected] and we will resend it on our cost.
2
/5
★★☆☆☆
Iron-on labels don't stick to garment fibers, but they do stick to the labels, but they're gone in the first wash!
Julia
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected] , so that we can send you a new batch at our expense. Have a nice day, Maialen
2
/5
★★☆☆☆
Very long time in receiving the labels. Still waiting for the second order for more than 16 days.... The labels are nice.
Silvia P.
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Answer from Petit-Fernand
Good morning Silvia, We are sorry for the delivery time, we have rescheduled your order. ?We hope you will receive it soon! Best regards, Alessio
2
/5
★★☆☆☆
Ordered a personalized water bottle with name. The name is written slightly askew, but whatever. The not-very-comfortable opening system gets so hard after a while that the child struggles to open it. Too bad it's a baby water bottle.... High price, so-so quality. Long shipping time.
Marcello B.
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Answer from Petit-Fernand
Good morning Marcello, We are sorry to hear that the product did not live up to your expectations. Please accept our sincere apologies. We remain at your disposal, if necessary please contact our customer service department: [email protected]. Best regards, Alessio
3
/5
★★★☆☆
The stickers are nice, but even though I followed the instructions for iron-on stickers, a few of them have already peeled off.
Paqui García Moreno
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
The labels peel off even if you follow the installation instructions. Quite disappointed. Yours faithfully
Elisabeth Cartal
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Hello, apart from the fact that it takes a long time to get the labels easily after the first wash they unhook! I would not repeat
Deborah Cabañol
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
The website stated that the order wold be delivered in 48 hours however I still havent received the order after 10 days. The order was a first day school gift which I have already missed. I am disappointed. I would suggest a tracking service so the customers could always know when to expect delivery even its late.
Jessica
Answer from Petit-Fernand
Jessica, I'm sorry to hear that, Please contact us immediately at [email protected] and we will do our best to solve the inconvenience. Have a good day?, Alessio