/10
★★★★★
based on 125745 reviews published
★★★★★
based on 125745 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
M.c
Translated review
Answer from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
1
/5
★☆☆☆☆
The order still hasn't arrived?
Lucie Ghion
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Answer from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order.
Taylor Bary
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Answer from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
1
/5
★☆☆☆☆
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
Aurora F.
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Answer from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
1
/5
★☆☆☆☆
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
Marco De Almeida Ribeiro
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Answer from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
1
/5
★☆☆☆☆
Hello disappointed as I have not yet received my order and school starts again on Monday 🙁
Melissa Mata Perez
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Answer from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
1
/5
★☆☆☆☆
I still haven't received my order
Christelle Romani
Translated review
Answer from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
1
/5
★☆☆☆☆
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
Fanny
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Answer from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
1
/5
★☆☆☆☆
The site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
Schneider
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Answer from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
1
/5
★☆☆☆☆
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
Jeanne
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Answer from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
1
/5
★☆☆☆☆
Label doesn't fit
Sandrine Debonne
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Answer from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
Rc
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Answer from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
1
/5
★☆☆☆☆
I still haven't received my order it's been 1 month !!!!
Camille Dides
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Answer from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you 🙂 Have a nice day
1
/5
★☆☆☆☆
Very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
Melanie Fave
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Answer from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase 🙂 Very nice day to you
1
/5
★☆☆☆☆
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
Cristina Castro
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Answer from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
1
/5
★☆☆☆☆
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Kellyann S.
Answer from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
1
/5
★☆☆☆☆
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
Joy Paula
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Answer from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
1
/5
★☆☆☆☆
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
M.d
Translated review
Answer from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Received the labels with a name that was not the one I had requested! Really disappointed
Melissa
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Answer from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order
Fernandez Nataly
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Answer from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
1
/5
★☆☆☆☆
Unreachable customer service, no response after a week
Valentine Brom
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Answer from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
1
/5
★☆☆☆☆
Order never arrived
Miss A.
Answer from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
1
/5
★☆☆☆☆
Order not received since July 30th ?
Elodie Drollet
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Answer from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
1
/5
★☆☆☆☆
The design is not printed on the label, only the name. I am very disappointed
Marie Berthelon Gaviard
Translated review
Answer from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
Package not delivered to date, impossible to reach you by phone.
Aude Berthon
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Answer from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
1
/5
★☆☆☆☆
Order paid but never received
Florence Bergue
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Answer from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
1
/5
★☆☆☆☆
Misleading advertising It doesn't add up
Adélie
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Answer from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
1
/5
★☆☆☆☆
I can't give an opinion since the order never arrived. I paid for nothing.
Sheila Louissaint
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Answer from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
1
/5
★☆☆☆☆
It's been 15 days since I placed my order and I still haven't received anything.
Hélène Prats
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Answer from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
Elisa Di Gregorio
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Answer from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!