/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Find the same 2 on Ali express
Amel T.
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order even though the chronopost website shows it as delivered.
Valeria
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
Enrique
Translated review
Answer from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
Ilham K.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Alina X.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
Maica
Translated review
Answer from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Extremely long lead times. Or I had a bug in my order and had to reorder...
Mathilde
Translated review
Answer from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not collected
Charlotte L.
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Labels peel off after one wash
Lucilla G.
Translated review
Answer from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Céline W.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
Vanessa
Translated review
Answer from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing has come to me!
Mangiafico S.
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Never received the order.
Ewelina
Answer from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
1
/5
★☆☆☆☆
The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.
Valentina D.
Translated review
Answer from Petit-Fernand
Dear Valentina, Thank you for contacting us. We are sorry to learn that you did not receive the labels and we understand your inconvenience. We are here to help you and will do what we can to resolve the situation. Our customer service department has been in touch with you. We look forward to your response. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I didn't get my order
Carlotta
Translated review
Answer from Petit-Fernand
Dear Customer, We sincerely regret the mishap and the delay in the delivery of your order. We understand how frustrating it can be not to receive what you ordered. We have offered you two solutions and, as per your request, we have refunded the amount. We want to assure you that we are constantly working to improve our service and shipment management. If you have further questions or if we can assist you in any other way, please do not hesitate to contact us. We are here to help you! Clare, Petit-Fernand
1
/5
★☆☆☆☆
Labels not received
Francesca
Translated review
Answer from Petit-Fernand
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
1
/5
★☆☆☆☆
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Customer
Answer from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
1
/5
★☆☆☆☆
I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...
Gb
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We sent you a new sticker at our expense on September 13th. We hope this one gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Arrived more than 1 week late when it said 2-3 days.
Marina
Translated review
Answer from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!
Valeria V.
Translated review
Answer from Petit-Fernand
Good morning Valeria, Thank you for your message and for sharing your experience. We are sorry to learn of the difficulties you experienced with your orders. We would like to emphasize that we have always tried to respond promptly to your requests and assist you in the best way possible. We proposed two solutions to you, and you opted for referral, which we carried out at our expense. We would like to point out that any delays in delivery are beyond our control and may cause inconvenience to both you and us. While we understand your disappointment, we hope you can consider these issues as temporary. We thank you for your suggestions and apologize for the inconvenience. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Shipping too slow
Laura C.
Translated review
Answer from Petit-Fernand
Dear Laura, We are sorry for the inconvenience and the delay in shipping. We are working to improve our service. We thank you for the feedback. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Far too long production time and away from France. It took two weeks for a few name stickers.
Gentile S.
Translated review
Answer from Petit-Fernand
Hello, We are indeed a French company. The delivery times (10 days in your case) are mentioned when you select your delivery method during the order process. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.
Cristina
Translated review
Answer from Petit-Fernand
Hello Cristina, We are sorry for this delivery anomaly. We contacted you to inform you that your order had been returned to us by the carrier. We will start the new shipment as soon as possible 🙂 Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
Julie D.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
Kathie K.
Translated review
Answer from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.
The S.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. Following our email exchanges, we have resent the labels you ordered at our expense. We hope they will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.
Sandra
Translated review
Answer from Petit-Fernand
Hi Sandra, We apologize for sending you the wrong cap for your order. As we said by email, your order is available at your pick up point 🙂 We hope that this time everything will be to your liking ! Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed the labels come off in the 1st wash 0/20
Corinne D.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.
Raschetti E.
Translated review
Answer from Petit-Fernand
Good morning Eleonora, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the delivery of the labels. We understand how frustrating it can be to have delivery expectations not met. We have offered you two solutions to remedy this mishap and, as per your choice, we have made the refund. We thank you for your understanding and apologize again for the inconvenience. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Sent someone else's order.
Sam
Answer from Petit-Fernand
Hello Samantha, We're very sorry for this mix-up in your order. I see that our customer support has already been in contact with you and has sent out the correct labels for you. We hope you have since received the labels you had ordered, and hope that they are to your liking. Have a wonderful day!