/10
★★★★★
based on 125623 reviews published
★★★★★
based on 125623 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The envelope arrived quite damaged, fortunately the stickers were fine.
Victoria
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Answer from Petit-Fernand
Good morning, We are sorry to hear that the box of your order has been damaged during delivery. However, we are pleased to know that your labels have not been damaged. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad
Mira L.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. All customers receive an order confirmation and a shipping confirmation for every order placed with us. Perhaps these emails have crept into your spam folder. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!
Riva P.
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Answer from Petit-Fernand
Good morning Paola, We are sorry to hear that the labels you received did not meet your expectations. We would like to clarify that you received the adhesive clothing labels that you ordered. These labels are designed to be applied on the clothing label and not directly on the fabrics. We are available for any further questions or needs. We thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
Donatella D.
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Answer from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
2
/5
★★☆☆☆
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
Mmp
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Answer from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
Alice H.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
C. P.
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Answer from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
2
/5
★★☆☆☆
Time too long for delivery
Fissore F.
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Answer from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
3
/5
★★★☆☆
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
Raquel
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Answer from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Dr S.
Answer from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
3
/5
★★★☆☆
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
Elisabetta B.
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Answer from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette
2
/5
★★☆☆☆
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
Trevisan G.
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Answer from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
2
/5
★★☆☆☆
I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years
Federica
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Answer from Petit-Fernand
Good morning, Thank you for contacting us and reporting your experience. We apologize for any inconvenience caused by delivery delays and label sizes not meeting your expectations. We would like to inform you that our customer service team will contact you shortly to address the issue and find an appropriate solution. We are here to assist you and ensure your satisfaction. ?? Clare, Petit-Fernand
3
/5
★★★☆☆
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Sarah B.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!
Collectplus C.
Answer from Petit-Fernand
Hello, We're very sorry you experienced this issue with the quality of your labels. Our iron-on labels should be of very good quality as well, so you must have received a faulty batch. We encourage you to contact our customer service so that they can have a replacement order sent out for you at our expense. Sorry for the inconvenience. Have a wonderful day!
3
/5
★★★☆☆
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
Alex
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Answer from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.
Oscar
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Answer from Petit-Fernand
Hello, Thank you for writing to us. Your labels should not peel off and we have just contacted you by email to help you as soon as possible 🙂 Hello, Camille Petit-Fernand
3
/5
★★★☆☆
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today Â… Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Luisinha F.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
The products are of very good quality but the order has taken a month to arrive.
Acerina
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Answer from Petit-Fernand
Hello, Thank you for your message 🙂 Despite the delivery, we are delighted that you like our products Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
Gwenaelle L.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
Claire
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I placed the order for the second time and it still hasn't arrived, I've been waiting since early September
Anna D.
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Answer from Petit-Fernand
Dear Anna, We sincerely regret the inconvenience you experienced with your orders. We would like to inform you that we have already sent a new order, which is currently in transit and will arrive soon. We thank you for your patience and understanding in this situation, and apologize for the inconvenience. Clare, Petit-Fernand
2
/5
★★☆☆☆
Big lag too get the goods.
Julien M.
Answer from Petit-Fernand
Hello Julien, We're sorry the delivery took longer than you expected. As manufacturing takes place in France, orders can take some time to get delivered to the UK. If orders take over two weeks to arrive, we recommend getting in touch with our customer service to fix the issue. Have a wonderful day!
3
/5
★★★☆☆
It's a shame it doesn't stick well.
Elodie O.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.
Miriam
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Answer from Petit-Fernand
Hi Miriam, We are sorry to hear that your order took so long to arrive. We hope that your order is still to your liking 🙂 Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Delivery was made days later than what was stated on the website.
Natalia
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Answer from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either
Zoe S.
Answer from Petit-Fernand
Hello Zoe, I'm sorry your experience with our products was lacklustre. Could you get in contact with our customer support to tell us in more detail what was wrong with your labels, please? Have a wonderful day!
3
/5
★★★☆☆
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Natalie R.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Too long time, disappointed with the product was not clear that it was paper educherete
Barbara
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Answer from Petit-Fernand
Dear Barbara, Thank you for providing your feedback regarding the product. We sincerely apologize for the inconvenience caused by the delivery time and will contact you for clarification about the product received. Your opinion is very important to us and will help us to improve communication with our customers. Clare, Petit-Fernand
3
/5
★★★☆☆
The delivery times are too long.
Stephanie S.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins