/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
Jennifer
Translated review
Answer from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
1
/5
★☆☆☆☆
The iron-on labels I received don't stick! It's balo
Joanna
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Answer from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I made an order more than 1 month ago and I still have not received my order very disappointed
Giuseppa Pascia
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Answer from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
1
/5
★☆☆☆☆
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
Merri
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Answer from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I still haven't received the labels I ordered since the end of July.
Latifa Mohand
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Answer from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
1
/5
★☆☆☆☆
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
Olivier
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Answer from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
Saskia K.
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Answer from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
1
/5
★☆☆☆☆
Labels never received
D Bd
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Answer from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
1
/5
★☆☆☆☆
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
Inma Sánchez Fernandez
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Answer from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
1
/5
★☆☆☆☆
I did not receive my order
Sabrina Sequeira
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Answer from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
1
/5
★☆☆☆☆
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
Mandy Thys
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Answer from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
1
/5
★☆☆☆☆
Order error Unable to reach customer service
Virginie Perrochon
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
1
/5
★☆☆☆☆
It's a scam. They don't send you the order. I have been almost 1 month and I have not received it. There are more professional companies.
Vanesa Bermejo
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Answer from Petit-Fernand
Hi Vanessa, Thank you for your message. I am sorry that you have not received it yet. We have contacted you by email to help you as soon as possible, to locate it or to resend it again. greetings
1
/5
★☆☆☆☆
My order never arrived, after chasing it up, they said they had the wrong address, I had paid through PayPal so they did have my full correct address. Luckily I got a full refund via PayPal A disappointing experience with this company
Clare
Answer from Petit-Fernand
Dear Clare, we are sorry you could not receive your order because the address is wrong. The address in the PayPal payment shows exact the same shipping address. So we produced the labels and send it to the address you provided.
1
/5
★☆☆☆☆
Bonjour je suis decu car je n'ai jamais recu ma commande à mon domicile
Charifa Madi
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Answer from Petit-Fernand
Hello Charifa, We are very sorry for the delay of your order. We have just contacted you by email in order to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
I went through this site to buy a personalized quality water bottle for my 4 year old son and it didn't last 2 weeks. The cap broke quickly. [Thank you for your reply, but I never received the replacement cap.]
Anastasia
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Answer from Petit-Fernand
Hello Anastasia, We will send you back the bottle stopper within the next 48 hours. We apologize for this quality anomaly. Have a nice day!
1
/5
★☆☆☆☆
I have not received my order
Rita Rodrigues
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Answer from Petit-Fernand
Hello Rita, We are sorry for the delay of your order, and an email was sent to you yesterday . We look forward to hearing from you, and wish you a lovely day.
1
/5
★☆☆☆☆
We still haven't received our labels
Aurelia Butera
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Answer from Petit-Fernand
Hello Aurélia, We have just contacted you by email in order to help you 🙂 Have a nice day
1
/5
★☆☆☆☆
No response from the customer service department, which I find borderline.
Nb
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Answer from Petit-Fernand
We replied by email too 🙂 I will confirm the return of your order within the next 48 hours.
1
/5
★☆☆☆☆
Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.
Nadège Montout
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Answer from Petit-Fernand
Thank you for your availability on the phone. Our apologies for this quality anomaly.
1
/5
★☆☆☆☆
Delivery not yet received...
Tamara Wolff
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Answer from Petit-Fernand
Hello Tamara, We have just contacted you by email in order to help you. Have a nice day!
1
/5
★☆☆☆☆
Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.
Amelie Dheilly
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Answer from Petit-Fernand
Hi Amélie, I'm really sorry about this shipping anomaly. We have just contacted you by email 🙂 Have a nice day
1
/5
★☆☆☆☆
The printing of the labels is not centered on the labels. I wanted to try it out, but I'm going back to another, higher-quality brand.
Emeline
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Answer from Petit-Fernand
Hello Emeline, we've just left you a voice to help you. We also invite you to email us some photos of the labels to help you. Have a nice day!
1
/5
★☆☆☆☆
Hello I am very disappointed I ordered a batch of 100 object labels for my son's school supplies two days after the break the labels have all peeled off more I sent a message on the site 15 days ago I have yet to get any response.
Grégorysandra Cunin
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Answer from Petit-Fernand
Hi Gregory, Could you please give us your phone number by email or facebook, so that we can reach you and help you? We're sorry we haven't replied, but we haven't received an email from you. Very nice day
1
/5
★☆☆☆☆
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Tfm
Answer from Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
1
/5
★☆☆☆☆
I haven't received my labels and no reply to my e-mail.
Helene S
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Answer from Petit-Fernand
Thank you for your availability by phone, and very nice day to you.
1
/5
★☆☆☆☆
Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend
Aurore Breton
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Answer from Petit-Fernand
Hello Aurore, We have contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.
Chloe Linthout
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Answer from Petit-Fernand
Hello Chloé, We are sorry for the delay of your order. We confirm that your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Em
Answer from Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
1
/5
★☆☆☆☆
Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.
Scb
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Answer from Petit-Fernand
Hello Sophie, We have just sent you an email to help you. Have a nice day!