/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Cause I stuck it to the clothes and the sticker cones off, that why I rate u this score cause the sticker is not lasted
Monica
Answer from Petit-Fernand
Monica, I'm really sorry that your order didn't comply with your expectations. We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
2
/5
★★☆☆☆
The custom water bottle has unfortunately been a disappointment. Despite the utmost care the cap broke after very few days and now the wheel that adjusts the water opening is also going the same way. It is not a product I would recommend purchasing at all.
Verena
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, h immediately contacted you to make the return of the defective product. Best regards, Alessio
3
/5
★★★☆☆
The labels are completely useless. Even with a 30C delicate wash program they don't stick to the clothes. Whether stuck on the fabric or on the laundry bin, so far every sticker has come off during washing! Pure waste of money! Addition: I have been sent new labels free of charge. The first batch was probably faulty
Stefanie H.
Translated review
Answer from Petit-Fernand
It may happen that you receive a faulty batch. Please send us the photos of the damaged product via [email protected] and we will replace it at our expense
3
/5
★★★☆☆
Labels come off despite recommendations
Alexandra
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I recently ordered self-adhesive and iron-on labels, and they arrived on time - nothing to complain about. On the other hand, I was very disappointed, because the labels don't stick very well, even after waiting the indicated time with the iron on the paper... And when they seem to stick, they come off after the first wash. Too bad I'll never buy from them again.
Masha
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
Good quality but the labels are difficult to remove from the current backing, the old one was more practical.
Laure Gaborit
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very important to us and we take into account all these opinions in order to improve our service from year to year. ? We are very sorry to hear that your order did not meet expectations. If you have any questions, please do not hesitate to contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is good, you have to admit that. But the shipping and delivery in my case was slow. They don't give you any tracking code for the shipment and communication with them is quite slow. But I repeat: the product is good and of quality.
Rocio G.r
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Thermoadhesive garment labels do not hold on all materials
Client
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
My order has not yet been received.
Maria I.
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for purchasing from us, we are glad you did. We are sorry you did not receive your order, we have been in touch with you to find a solution! ? Best regards, Alessio
3
/5
★★★☆☆
Object, shoe and garment labels to stick on garment labels are great. Heat-activated labels don't stay in place once the garment has been washed and tumble-dried.
Floriane Besson
Translated review
Answer from Petit-Fernand
Hello Floriane, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Good I like stickers
Noor S.
Answer from Petit-Fernand
Noor, thank you for your feedback, we hope to see you soon on Petit-Fernand Have a lovely day?, Alessio
3
/5
★★★☆☆
Unfortunately the labels are not cut well all around. I didn't expect that for the price. Otherwise they are beautifully made. We've only been using them for a week, so I can't say anything about how they'll hold up.
Timea L.
Translated review
Answer from Petit-Fernand
Please show us the photo of the defective product and we will replace it free of charge.
2
/5
★★☆☆☆
Disappointed, the printing is not done correctly so the top of the name and image are a bit cut. And some labels are unusable because the pre-cutting was not done, so it's impossible to peel them off. Result Disappointed children, and for my part, pennies thrown out the window.
Lure
Translated review
Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Significantly late delivery without notice, I wrote an email but they did not respond plus the quality is not great.
Carolina D.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
2
/5
★★☆☆☆
Unfortunately disappointing experience..long delivery time but mostly labels that come off already at the first washings.
Valeria
Translated review
Answer from Petit-Fernand
Dear Valeria, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
I haven't even received the goods I ordered about a month ago.
Alice
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have already rescheduled your order. We hope you will receive it soon! Best regards, Alessio
2
/5
★★☆☆☆
Unfortunately, the labels were without hedgehogs, as I had indicated. Only the name was on it. Still pretty though!
Julia S.
Translated review
Answer from Petit-Fernand
In fact, some of your labels do not have an image, probably because the selected image was not compatible with the selected background color. In the preview on the right when customizing, you may not have noticed the note "Image not available with this background". However, we can offer to resend the labels to you with a different personalization (change the colored background or the artwork). Would that be ok for you?
3
/5
★★★☆☆
Wide choice of fun personalization options when it comes to stickers. The self-adhesive labels are great. However, iron-on labels are not satisfactory, they don't hold after washing. Some users say you have to put them on clothing labels to make them stick, but the clothing labels are too small. No choice but to stick them directly on the garment. A little disappointed with this incident.
Nath's Mum
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is nice but it arrived very late, and the course had already started.
Cristina Ramos
Translated review
Answer from Petit-Fernand
Hello Cristina, Thank you for your message and order with Petit Fernand. I am glad to hear that you like the products and I am sorry to hear that your order arrived late. Have a nice day, Bea
3
/5
★★★☆☆
Took longer than expected
Guest
Translated review
Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. I apologize for the delay. Best regards, Bea
3
/5
★★★☆☆
The quality was much better 2 years ago. Small labels are very difficult to remove from the booklet. Some of the labels are badly punched out. Colors and design very nice.
Nina
Translated review
Answer from Petit-Fernand
We are sorry to hear that you have a problem with our labels. Please send us the photo with the damaged product and we will replace it free of charge.
3
/5
★★★☆☆
Labels peel off clothing and long deliveries
Stefania N.
Translated review
Answer from Petit-Fernand
Dear Stefania, Thank you for purchasing from us, we are glad you did. We are sorry for the inconvenience, we have been in touch with you to find a solution! ? Best regards, Alessio
2
/5
★★☆☆☆
Excessive delivery time
Fra
Translated review
Answer from Petit-Fernand
Dear customer, we hope that in the meantime you have received your order, despite any postal delays. We remain available at [email protected] to assist you. Louis
3
/5
★★★☆☆
It has taken longer than other years to deliver and we have had to re-cover the books.
Paloma Gil Puga
Translated review
Answer from Petit-Fernand
Hi Paloma, I am really sorry that your order arrived late. I wish you a happy day, Bea
2
/5
★★☆☆☆
Hello I waited a week and a half before receiving my order I find that the delays are very long when we are told that it is in 48 h
Christelle Borro Sanchez
Translated review
Answer from Petit-Fernand
Hello Christelle, Thank you very much, your feedback is very important and we take into account all these opinions to improve our service year after year. We are sorry that this experience was disappointing, but you should know that we have set up express delivery, however our production times have always been 48 hours (not 48 hours delivery). We hope that you are satisfied with your order. Please do not hesitate to contact us at [email protected]. Good day, Alessio
3
/5
★★★☆☆
If it were not for a delay of 19 more days after the established 10 on delivery s would be a good service.
Alma
Translated review
Answer from Petit-Fernand
Dear customer, we will take your suggestion into account in our business planning. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
Unfortunately, the iron-on labels do not hold very well
Fritzi
Translated review
Answer from Petit-Fernand
Please contact us at [email protected] to discuss your problem. We will be happy to replace the labels and show you how to apply them correctly to prevent them from coming off.
2
/5
★★☆☆☆
The last orders I have placed have arrived very late (more than 1 month) and one of them the stickers were defective and had no glue, it was just paper, I had to use glue or tape. Very unhappy with the last orders. I will not buy again!
Laura
Translated review
Answer from Petit-Fernand
Hi Laura, What a shame to hear about this, I am so sorry. Were you able to solve the problem? When the stickers turn out to be defective we send another batch for free. Please do not hesitate to contact us if your problem was not solved. Best regards, Bea
2
/5
★★☆☆☆
I purchased the small labels to put on the pencils but they are larger than I expected
Monica P.
Translated review
Answer from Petit-Fernand
Good morning Monica, we are sorry you were dissatisfied: on our website https://www.petit-fernand.it you will find mini labels designed specifically for pencils and crayons. We hope to see you again on Petit Fernand. Luigi
2
/5
★★☆☆☆
It took a long time to deliver the order
Judit Rodríguez
Translated review
Answer from Petit-Fernand
Hello Judit, Thank you for your order with Petit Fernand. I apologize for the delay. Best regards, Bea