/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....
Miriam Miliama
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Answer from Petit-Fernand
Hi Miriam, Thank you for your message. Could you call us during the day on our toll free number to help you as soon as possible ? Regards
1
/5
★☆☆☆☆
They did not meet the delivery date and I never received them.
Aalvarez
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Answer from Petit-Fernand
Hi Agata, Thank you for calling us, greetings
1
/5
★☆☆☆☆
Still have no item and cannot get in contact with anyone to help
Jade S.
Answer from Petit-Fernand
Dear Jade, the address you registered for this order is missing the house number. I am afraid the post can not identify the right delivery address and therefore you did not receive the goods. We never had any messages from you previously. We will write you an email with more details and you can answer to us directly.
1
/5
★☆☆☆☆
Order never received
Marie Garaig
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Answer from Petit-Fernand
Hello Marie, Further to your message, we confirm that the order was refunded following your request. Have a nice day!
1
/5
★☆☆☆☆
Unfortunately, the stickers on this order don't stick at all. Once washed and the stickers are gone.
Bettina W.
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Answer from Petit-Fernand
Hello Bettina. We are sorry to hear that your labels are peeling off - of course this should not happen! We'll send an email with more details! We can resend the replacement if you wish.
1
/5
★☆☆☆☆
Never received!
Elodie Pocholle
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Answer from Petit-Fernand
Hello Elodie, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
The labels come off after the first wash (I spent 4 hours doing it all and paid 80e for the labels, I'm delighted).
Godfrin
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Answer from Petit-Fernand
Hello Pauline, We have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Eternal waiting time
Nadja R.
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Answer from Petit-Fernand
Hello Mrs. Rödiger. We apologize for the inconvenience! Delivery times vary between 2-8 working days after ordering and depend on Deutsche Post!
1
/5
★☆☆☆☆
Unfortunately, I ordered the labels in mid-July and they never arrived, I asked for my money back, and although they claim to have issued a refund on August 4, that hasn't arrived either. Really a bad experience
Francesca C.
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Answer from Petit-Fernand
Good morning Francesca, We are sorry for this shipping anomaly by the postal services. However, I would like to reconfirm that the refund was made on behalf of Lea C-mon etiquette. Please feel free to email us for any additional information. Alessio
1
/5
★☆☆☆☆
Very long delivery times and often incomplete orders 🙁
Pamela Verliefden
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Answer from Petit-Fernand
Hello Pamela, We are sorry for the delay in delivery. If your order has arrived incomplete, please contact us by email so that we can help you. Have a nice day!
1
/5
★☆☆☆☆
Order never received after a week I sent an e-mail to customer service. They replied with a standard e-mail telling me to wait 6 working days, which was already the case, even though I had given them my order number and the date. So 3 complaint emails and no reply, but I was charged the same day. I won't be recommending them again because of the lack of communication in the event of a problem. I lost 12 and have to buy labels for the new school year. I hesitated with the "à qui s" site and should have ordered from them.
Sarah
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Answer from Petit-Fernand
Hello Sarah, We're very sorry to read your message. Free standard shipments arrive between 2 and 6 working days, and can sometimes be a few days late due to unforeseen events at the Post Office. Please do not hesitate to contact us by phone so that we can help you.
1
/5
★☆☆☆☆
After placing two orders I had to get a refund because they never arrived.
Sara De Torres
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Answer from Petit-Fernand
We apologize again for this shipping incident. Regards
1
/5
★☆☆☆☆
It is the first time I buy online and I do not have a tracking of the order.on the web it says that my order is finalized since July 25. Last year I bought them in another online store and it didn't even take them two days. Why do they advertise something that is not true at all? I have been using them for a long time and I am very pleased with the quality of the products I have received. Totally reportable.fraudulent company.
Lidia Andreu
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Answer from Petit-Fernand
Hi Lidia, We responded to you yesterday by email, informing you that your order would arrive around August 6, with a lead time of 2 to 10 business days. We are sorry that you have to wait, as it is a standard shipment. We hope you will receive it very soon. Stay tuned, because they arrive directly to your mailbox 🙂
1
/5
★☆☆☆☆
I ordered my labels and paid 2 weeks ago, still haven't recieved them?
Tracy
Answer from Petit-Fernand
Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. It is possible that it got lost in the transit. Please, contact our customer service for the replacement or refund.
1
/5
★☆☆☆☆
Regrettably !!!! I do not recommend it and of course never again. I placed an order on 07/07 and I'm still waiting for it, I'm waiting for them to answer my mail and the phone that does not exist. I think it's a shame. Not recommended.
Flory Marzan
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Answer from Petit-Fernand
Hello Flory, I reconfirm that we will resend your order in the next 48 hours. Please let us know as soon as you have it, we apologize again for this delay in delivery. Regards
1
/5
★☆☆☆☆
VOID BECAUSE LABEL NOT RECEIVED AFTER 1ST CLAIM I REQUEST REFUND
Candela Louis
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Answer from Petit-Fernand
Hello Louis, Following our telephone call, I can confirm that your order has been returned. Have a nice day!
1
/5
★☆☆☆☆
The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).
Claudia M.
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Answer from Petit-Fernand
Good morning Claudia, We are sorry for this delivery anomaly. I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio, Customer Service
1
/5
★☆☆☆☆
I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.
Customer
Answer from Petit-Fernand
We are extremely sorry to hear that you received the faulty lids! We can refund you the products or resend the items again. Please, let us know which option do you prefer by replying to our email. We generally need 24 hours to answer during the week and we are off on weekends. Our apologies for inconvenience!
1
/5
★☆☆☆☆
I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!
Giorgia A.
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Answer from Petit-Fernand
Good morning Giorgia, I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio
1
/5
★☆☆☆☆
I placed an order and now I can't log in to see the status I placed it 9 days ago.
Meryo
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Answer from Petit-Fernand
Good morning, Could you send us an email to [email protected] ? We will help you as soon as possible.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.
Sandra Conchero
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Answer from Petit-Fernand
Hi Sandra, Sorry for the delay in our response. Due to numerous emails and calls, we are replying within 72 hours. Don't worry, we will reply to you during the day.
1
/5
★☆☆☆☆
Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!
Cw
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Answer from Petit-Fernand
We are sorry that you have not received your order. We customer service will respond within 72 hours. Delivery is up to 10 working days! We will give you more details about your rader via PayPal as we cannot see personal information on Trustpilot.
1
/5
★☆☆☆☆
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
Jéssica Jr
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Answer from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
1
/5
★☆☆☆☆
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Miss A.
Answer from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.
1
/5
★☆☆☆☆
Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY
Luca T.
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Answer from Petit-Fernand
Good morning Luca We are sorry for this delivery anomaly by postal services. Due to high demand we have been delayed in responding to you, however, we would like to inform you that we have sent you an email to find a solution. Have a nice day
1
/5
★☆☆☆☆
Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!
Sandra G.
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Answer from Petit-Fernand
Hello Sandra, We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the post office on July 16th with priority rate. The delivery time for priority mail or parcel is between 2 and 8 working days after dispatch (which itself is no later than the 3rd day after ordering). Please note: The postal delivery times can unfortunately vary and are to be understood as a guideline. As a rule, we have to wait 10 days before we can initiate a complaint with our partners.
1
/5
★☆☆☆☆
Very disappointed because the iron-on labels peel off extremely quickly! I followed the protocol but maybe it's due to my central steam iron which doesn't display the degree of heat... In any case, I end up with labels that don't stick.
Turlet Dufour
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Answer from Petit-Fernand
We are very sorry that the labels are coming off. We invite you to contact us at [email protected] in order to help you as soon as possible. A very nice day to you
1
/5
★☆☆☆☆
It is the first time ,but demome.to very bad esperiencia ,no me allegado nothing I have been waiting for more than a month the labels and nothing I would like that they will arrive to me because charged if they are
Jennifer Punzano
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Answer from Petit-Fernand
Hi Jennifer, We have just sent you an email to help you as soon as possible with the shipment of your order . Have a nice day
1
/5
★☆☆☆☆
Still nothing received, order shipped 14 days ago Working in early childhood, I wouldn't recommend your site to parents.
Laura
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Answer from Petit-Fernand
Hello Laura, We apologize for this delivery anomaly. We invite you to contact us by email at [email protected] in order to help you quickly with your order.
1
/5
★☆☆☆☆
Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.
Audrey Martinet
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Answer from Petit-Fernand
Hello Audrey, Thank you for your time. We are very sorry for the delay in the order, and for our late reply. Have a nice day!