/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
Sophie S.
Translated review
Answer from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
1
/5
★☆☆☆☆
It has taken more than 10 days for the order to arrive. Unacceptable !
Lorena Rivas
Translated review
Answer from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
1
/5
★☆☆☆☆
I have not received my order, I have tried to contact them by email but I have not received a reply.
Maria
Translated review
Answer from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
1
/5
★☆☆☆☆
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
Adrien
Translated review
Answer from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
Jeanine Duloung
Translated review
Answer from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
1
/5
★☆☆☆☆
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
Stephane Machado
Translated review
Answer from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order
Emmanuel Karpierz
Translated review
Answer from Petit-Fernand
Hello Emmanuel, We have sent you an email. We will confirm the return of your order within the next 48 hours. Have a nice day, and we're very sorry about this delivery anomaly.
1
/5
★☆☆☆☆
Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. 🙁 What a shame! I've always enjoyed ordering there regularly.
Ja H.
Translated review
Answer from Petit-Fernand
Hello Ja He, I am sorry that you have not yet received your order. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We can re-produce or refund your order.
1
/5
★☆☆☆☆
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
Bj
Translated review
Answer from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
Ana
Translated review
Answer from Petit-Fernand
Hi Ana, We just sent you an email 🙂 Greetings and sorry for the delay.
1
/5
★☆☆☆☆
Long delivery time Customer service does not respond to any messages I won't be ordering there again
Jassi1986
Translated review
Answer from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
1
/5
★☆☆☆☆
I never received my labels. I contacted your after sales service, answered their question and since then no news.
Delphine Standaert
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
1
/5
★☆☆☆☆
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
Lorena
Translated review
Answer from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
1
/5
★☆☆☆☆
Very bad I never got the item and I didn't even get a refund
Tabaccheria R.
Translated review
Answer from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
1
/5
★☆☆☆☆
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
Vanessa
Translated review
Answer from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards
1
/5
★☆☆☆☆
Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.
Sophia M.
Translated review
Answer from Petit-Fernand
Hello Sophia, I am sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as priority rate on Monday, July 11, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues.
1
/5
★☆☆☆☆
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
Cecilia Capilla Hurtado
Translated review
Answer from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email 🙂 Regards
1
/5
★☆☆☆☆
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
Diletta G.
Translated review
Answer from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
1
/5
★☆☆☆☆
So far I have not received an order yet, still waiting!!!
Mrs A.
Translated review
Answer from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
1
/5
★☆☆☆☆
Order so far never received
Pasquale V.
Translated review
Answer from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
1
/5
★☆☆☆☆
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
Francesca
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
1
/5
★☆☆☆☆
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
Anita Saphir
Translated review
Answer from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
Emmanuelle Thamie
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
1
/5
★☆☆☆☆
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
Anita Saphir
Translated review
Answer from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
1
/5
★☆☆☆☆
Parcel received with a different name on the labels.....
Christine Millon
Translated review
Answer from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
1
/5
★☆☆☆☆
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
Carole Noilhetas
Translated review
Answer from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
Massimo M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
1
/5
★☆☆☆☆
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
Ines M.
Translated review
Answer from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
1
/5
★☆☆☆☆
My order never arrived. Nobody picks up the phone
no idea what is going on
Anastasia P.
Answer from Petit-Fernand
Hi Anastasia, we called you back and left you the message. The delivery is up to 10 days. We invite you to wait until the 18th July for your labels to arrive.
1
/5
★☆☆☆☆
We still have not received our order. We have not heard from you and / or heard back from you. We placed a large order
Anthony Duval
Translated review
Answer from Petit-Fernand
Hello Anthony, We have just sent you a message to help you with the delivery of your order. Have a nice day!