/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The first page of labels has been printed off-set and my little boy's name is not all over it when I peel it off...
Laura
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The truth is that I have not received them but another year I ordered them for another daughter and they were perfect and did not come off.
Jonathan Fradejas
Translated review
Answer from Petit-Fernand
Jonathan, I am glad to hear that you like our products and I apologize for the new one that has not arrived. Could you send me an email to [email protected] telling me your order number so we can find a solution? I look forward to hearing from you, Bea
2
/5
★★☆☆☆
Unfortunately of 2 orders placed only one arrived.Great material. The other order paid for and never arrived, I send emails to report the problem but received no help or response to my order still never arrived. Not even a refund.
Francesca A.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
Very good. But some of them didn't wash very well. I think I may have ironed them wrong from the start. To be tried again in use.
Nad Dki
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
As much as I love the quality of the labels, I was very disappointed with the customizable bag. I ordered one last year with the flocking printed directly onto the fabric, which made it easier to wash and more qualitative because the ink didn't bleed through. However, I recommended the same bag this year and the flocking is a plastic horror that crumbles on the 1st wash. I'm very disappointed - it's my daughter's dirty laundry bag for the nursery, so it has to be washed regularly - I ordered it specially with personalization so that her first and last names could be displayed directly on the bag and on the 1st wash the plastic flocking comes off. Pochon therefore unusable for its intended purpose. I strongly advise against it and expect a gesture from the teams, as it's clearly not qualitative compared to 2020.
Laurie
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The labels are beautiful and functional, but the delivery too slow, it's been 15gg
Gloria
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Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans.We are continuously working to improve customer satisfaction and the services available to them. Thank you anyway for your appreciation of our products. We hope to see you on our site again soon. Luigi
2
/5
★★☆☆☆
Good product....pity the delivery time is not right.....
Silvana P.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The labels are beautiful. I took two stars off because they took 15 days to arrive. Perhaps it would be better to allow customers to choose tracked express delivery with a contribution to shipping costs. Or provide free tracked expedited delivery for purchases over a certain amount (also considering the fact that they are not exactly cheap...) Sincerely
Daniela
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Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans to improve services toward our customers and to their satisfaction. Thank you anyway for your appreciation towards our products. We hope to see you on our site again soon. Luigi
3
/5
★★★☆☆
Shipping too slow
Ilaria G.
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Answer from Petit-Fernand
Dear Ilaria, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
Stickers are good, but the promised 48 hours were not kept
Tanja L.
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Answer from Petit-Fernand
I'm sorry that you had to wait for the delivery. We promise to produce the labels within 48 hours and the delivery time depends on Deutsche Post AG.
3
/5
★★★☆☆
Good products, as ordered, but delivery time not respected, far too long - shame!
Cécile
Translated review
Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
After 3 weeks my order has still not arrived.
Elisa
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Answer from Petit-Fernand
Good morning Elisa, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
2
/5
★★☆☆☆
I would like to say good things to you, because your stickers are famous, but it turns out that I have been using them for less than a month and I have been disappointed. Every time I wash my daughter's clothes the stickers come off.
Geciania Carmo Nunes
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Answer from Petit-Fernand
Hi Geciania, Thank you for your orders and for these nice words. Please could you write us at [email protected] so we can send you new labels? I wish you a happy day, Bea
2
/5
★★☆☆☆
Poor quality of ironing labels,most of them came off in the first wash despite following the instructions to the letter
Silvia C.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
Self-adhesive labels are difficult to remove from the liner
Val??
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
A little disappointed because I find that the labels for my son are badly printed. When you peel them off, one end of the rocket is missing.
Sophie Jacquin
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Answer from Petit-Fernand
Hello Sophie, We're very sorry to hear that your order arrived partially faulty. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio.
3
/5
★★★☆☆
I'm quite disappointed by the labels used for the shoes, which come off at the end of the day, and the iron-on labels, which also come off after being put in the washing machine at 30°.
Adeline
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Stickers peel off
Irene Martínez Cabestrero
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Answer from Petit-Fernand
Hi Irene, I am sorry to hear that you have had problems with the labels. Could you please send us an email to [email protected] so we can send you new labels? I look forward to hearing from you and wish you a happy day, Bea.
3
/5
★★★☆☆
Too long to receive the order, some labels are not well cut and can not be peeled off and for my taste too big, I would have preferred more and smaller 6.
Mara
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Answer from Petit-Fernand
Hi Mara, I apologize for the inconvenience. Normally on our website the dimensions are written. There are several types of labels. As for the defective ones, could you please send us a message to [email protected] so we can send you new labels? I look forward to hearing from you and I wish you a good day, Bea
3
/5
★★★☆☆
The product is very good,much better than in other online stores,but the shipping took a long time.I needed the stickers for the beginning of school and they took more than a month,so they were of no use to me because I had to buy other ones.
Víctor Mendiola Cantos
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Answer from Petit-Fernand
Victor, Thank you for your message and orders with Petit Fernand. I am glad to hear that you like the products. I apologize for the delay. Have a nice day, Bea
3
/5
★★★☆☆
I have been buying from Petit-Fernand for several years and I was very happy with the stickers I bought. This year I can't say the same as I ordered stickers for school books and hot stickers for clothes and I only received the hot stickers after a month.
Carmen
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Answer from Petit-Fernand
Hi Carmen, I am very sorry for what happened. It is not normal that your order arrived incomplete. Could you send me an email to [email protected] so we can find a solution? Either a reshipment or a refund, whatever you prefer. I am waiting and I wish you a happy day, Bea.
3
/5
★★★☆☆
The self-adhesive labels on the snack box come off after only a few washes... Only one of the many iron-on labels I put on my clothes. Otherwise, the design is very nice and so is the look. But I'm worried about how they'll hold up!
Justine
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Washing performance is not great, especially on the edges, which come unstuck.
Tc
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The gourd I received is missing a gasket, I sent an email to customer service and there's still no reply.
Charlène
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Stickers fine. They took a long time to arrive.
Clara
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Answer from Petit-Fernand
Clara, Thank you very much. I apologize for the delay. Have a nice day, Bea
2
/5
★★☆☆☆
Good morning, unfortunately, this is the second time I have bought thermoadhesive labels that keep coming off. I am very sorry, because I have always used your products even with my older daughter, and on her clothes they remained attached x 7 years. Now I don't know if the quality of the materials used has changed in the meantime. Thank you. Regards
Monica C.
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Answer from Petit-Fernand
Dear Monica, I am sure this is a defective order: our thermoadhesive labels are extremely durable. I will leave you our email [email protected] so that we can provide you with careful assistance and find a solution . Luigi
2
/5
★★☆☆☆
The product arrives and is well made, but communication with the seller is simply nonexistent. I would recommend working (a lot) on the customer-supplier relationship
Davide
Translated review
Answer from Petit-Fernand
Good morning, we take note of your suggestion and will take it into account in our business plans.We are continuously working to improve customer satisfaction and the services available to them. Thank you anyway for your appreciation of our products. We hope to see you on our site again soon. Luigi
2
/5
★★☆☆☆
I have always had a great time but this time I did not receive my order that I needed for the start of school. I pointed this out but no one called me back. However, the labels are very nice.
Simona
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
Thermoadhesive labels for clothing peel off very badly in the new format they have been put in, it was much better when they were on plastic paper.
Carmen Cabrejas
Translated review
Answer from Petit-Fernand
Hello Carmen, I am sorry you had difficulties with the thermos. Do not hesitate to contact us by email at [email protected] to resend them to you. I look forward to hearing from you and wish you a good day, Bea.
2
/5
★★☆☆☆
The product is good but it took almost a month to get them and I needed them for the start of school.
Francesca S.
Translated review
Answer from Petit-Fernand
Good morning, we take note of your suggestion, we will take it into account to improve customer satisfaction and the services available to them. However, thank you for your appreciation of our products. We hope to see you on our site again soon. Luigi