/10
★★★★★
based on 125749 reviews published
★★★★★
based on 125749 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Alas, to date I have not received a delivery or a refund. Customer service which does not answer quickly and which proposes to me to pay again of the expenses of sending to me my commende already paid Jespère nevertheless still to receive my order to refund or my commende delivered but I doubt it strongly (order the 11/6) I will not return quickly for a new commende if no solution is offered.
Cleo Crunelle
Translated review
Answer from Petit-Fernand
Hello Cleo, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
Didn't get the real one. I am very disappointed. Been waiting for 4 weeks.
Nicole R.
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Answer from Petit-Fernand
Hi Nicole, we're sorry about the delivery! Can you please confirm your address via the email we send to you?
1
/5
★☆☆☆☆
Hello, I can't evaluate because I still haven't received my labels.
Toundassomde Konombo
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Answer from Petit-Fernand
Hello Tounda, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
The shipment never arrived!
Giusi D.
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Answer from Petit-Fernand
Good morning Giusi, we are sorry to hear about this anomaly is being delivered by postal services. We have contacted you to provide a solution. Have a good day ?
1
/5
★☆☆☆☆
Was never delivered
Günter K.
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Answer from Petit-Fernand
Hello Günter . We have been trying to reach you to confirm your address. Can you please confirm your address ?
1
/5
★☆☆☆☆
I've been waiting three weeks for my order. I have written emails and called them and nothing is happening. Really annoying
Mrs A.
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Answer from Petit-Fernand
We are sorry to hear that. Can you confirm your address with our customer service and we will resend your order ?
1
/5
★☆☆☆☆
Not received I am sorry but I have not received it yet. If you would be so kind.
Joana Fernanda Estrada
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Answer from Petit-Fernand
Joana, we have just sent you an email to help you quickly. Greetings 🙂
1
/5
★☆☆☆☆
I did not receive the labels in time. I had to get a refund because there was no other solution. I am very disappointed
Karima Eblés
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Answer from Petit-Fernand
Hello Karima, We have sent you an email to help you with your order. Have a nice day
1
/5
★☆☆☆☆
Buy self-adhesive labels They come off in the first wash, a shame because they were pretty.
Emmanuelle Bedee
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Answer from Petit-Fernand
Hello Emmanuelle, Sorry again about the gluing problem. We can confirm that we will be sending you back part of your order. Very nice day to you
1
/5
★☆☆☆☆
Three weeks without a reply from customer service .... when it is supposed to take 24/48 hours.
Tatiana G.
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Answer from Petit-Fernand
Hello Tatiana, We have tried to contact you by phone and we have sent you an email to help you as soon as possible. Regards
1
/5
★☆☆☆☆
Very disappointed with the product, the stickers for the pencils or pens don't really stick well, you have to tape over them, not practical, not environmentally friendly and too expensive for a product that doesn't work.
Marie
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Answer from Petit-Fernand
Hello Marie, We have sent you an email to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
The stickers were faulty and weeks later still.no replacement
Mrs A.
Answer from Petit-Fernand
Hi Amanda , our apologies for the inconvenience ! We are surely sending you over the replacement !
1
/5
★☆☆☆☆
I'm sorry I would give you 0 zero the package results delivered instead I got nothing there was the phone number why you did not call me for delivery since it was a small package What happened to my labels ?n* order 300090846 paid 9 euros? But how do you work? Never to be repeated I will point this out to everyone I know Goodbye
Angela C.
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Answer from Petit-Fernand
We are sorry to hear about this non-delivery by the postal services. I have taken steps to contact you to find a solution about it. Good day Alessio
1
/5
★☆☆☆☆
I'm very disappointed with the iron-on clothing labels because in the first wash all the labels came off. I followed the instructions to the letter and they didn't stick. It's not the first time I've ordered from you.
Anais
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Answer from Petit-Fernand
Hello Anais, We have just sent you an email to help you with your latest order. Have a nice day!
1
/5
★☆☆☆☆
My order never arrived, made 1 month ago my daughter leaves in 2 days and they don't care,....
Aurelie Simon
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Answer from Petit-Fernand
Hello Aurélie, We are very sorry about this delivery problem with our carrier. We hope your order will arrive very soon this time. Good day to you
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER, I HAVE MADE A CLAIM AND, IN THE SECOND DELIVERY, THE ORDER HAS NOT ARRIVED. I EXPECT A REFUND.
Ariadna Sunyer I Blasi
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Answer from Petit-Fernand
Hi Ariadna, We confirm that your order has been returned. We apologize again for this delivery problem. Regards
1
/5
★☆☆☆☆
1st wash, all the labels came off, regardless of the backing material. And of course they don't stick anymore. I followed your instructions and my labels were holding very well before washing. I'm very disappointed and angry
Sandy Faye
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Answer from Petit-Fernand
Hi Sandy, We have just contacted you by email to help you with your latest order. Have a nice day!
1
/5
★☆☆☆☆
I am rather disappointed. The examples showed the stickers on pens. I then ordered 40 of them. Unfortunately, the stickers are much too big for normal thicker pens. I made a complaint. But never received a reply. What a shame!
Janina P.
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Answer from Petit-Fernand
We have emailed you to find out more. Can you please reply with more details so we can find out what the problem is.
1
/5
★☆☆☆☆
I did not receive the stickers for my baby's baptism.......!!!Never again .....aun I am waiting for my refund!!!!
Maite Siria
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Answer from Petit-Fernand
Good morning Mayte, We have just sent you an email to help you. I am waiting for your response, Regards
1
/5
★☆☆☆☆
Never received m outrageous order
Sarah Bardani
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Answer from Petit-Fernand
Hello Sarah, We are very sorry about this delivery problem. I have just sent you an email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Did not receive item
Sal C.
Answer from Petit-Fernand
Hi Sal, following our conversation over the phone we are going to resend you labels again to the same address. We hope you will receive them soon!
1
/5
★☆☆☆☆
I placed the order at the beginning of June, today is June 29th and the order has not arrived.
Vanessa FernÁndez Bautista
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Answer from Petit-Fernand
Hello Vanessa, We apologize for this delivery anomaly on the part of the postal services. I have just sent you an email to confirm your address and find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I am sorry to have to give a failing grade but 2 times the order did not arrive until, by changing shipping address, we were able to retrieve the labels.... The time frame itself is long, but as a result of all these additional issues, the product arrived after more than a month when the child was already out of school.
Elisa F.
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Answer from Petit-Fernand
Good morning Elisa, we are sorry to hear about these issues with the postal service. We have done everything possible to ensure delivery of your order. We thank you for your understanding Have a good day ?
1
/5
★☆☆☆☆
I have not received my order since I ordered it to fe cha May 31, 2022. I am surprised because the first time I ordered it was very fast. I would like you to give me or find a solution.
Sara Marrero Guillamón
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Answer from Petit-Fernand
Hi Sara, Sorry to read this. I just sent you an email to find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I did not receive my order.
Aurora Rubio
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Answer from Petit-Fernand
Hello Aurora, We are sorry for this delay. I just sent you an email to find a solution together. Have a nice day ? Alessio
1
/5
★☆☆☆☆
Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.
Marie Balbaud
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Answer from Petit-Fernand
Hi Marie, I'm sorry to read that. Even though it's very rare, I imagine it's a production fault. We have contacted you to propose a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
Raquel Fernández
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Answer from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
Isa B.
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Answer from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
1
/5
★☆☆☆☆
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
Mylene Bernier
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Answer from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
1
/5
★☆☆☆☆
I have not received the order nor have I heard anything about it.
Ana
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Answer from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!