/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I still haven't received my labels, it's been a month.
Laila Radouai
Translated review
Answer from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
1
/5
★☆☆☆☆
Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!
Alexandra J
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Answer from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
1
/5
★☆☆☆☆
Package not received
Invité
Translated review
Answer from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
Rosa Diez
Translated review
Answer from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
1
/5
★☆☆☆☆
The order hasn't arrived yet...
Alice Paini
Translated review
Answer from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
Irene Mateos Galan
Translated review
Answer from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
1
/5
★☆☆☆☆
I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything
Lydia
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Answer from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
1
/5
★☆☆☆☆
Never received the labels
Cocco
Translated review
Answer from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
1
/5
★☆☆☆☆
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Gemma L.
Answer from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
1
/5
★☆☆☆☆
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Lulu
Answer from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
1
/5
★☆☆☆☆
Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.
Viktoriya V.
Translated review
Answer from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
1
/5
★☆☆☆☆
Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!
Ce
Translated review
Answer from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
1
/5
★☆☆☆☆
Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much
Helene Beliard
Translated review
Answer from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
1
/5
★☆☆☆☆
I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie Leprêtre
Leprêtre Leprêtre
Translated review
Answer from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
1
/5
★☆☆☆☆
I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.
Anais
Translated review
Answer from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
1
/5
★☆☆☆☆
I'm disappointed, I ordered from you for my daughter a few years ago and the clothing labels held very well. Now I have to remove the labels that have come off on the other clothes ....
Karine Calcado
Translated review
Answer from Petit-Fernand
Hello Karine, Following our telephone conversation, we can confirm that we will be returning part of your order. Thank you very much for your feedback and availability.
1
/5
★☆☆☆☆
Hello I'm disappointed with the product. The labels come off at the first wash, obviously my children's clothes I do not wash at 60 °, but at 30 ° short cycle and for the most part no dryer. I don't recommend your site at all.
Minoé
Translated review
Answer from Petit-Fernand
Hello Noémie, We have just contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I'm disappointed really, bought these on recommendation but even following the instructions the stickers came off with first wash so quite pointless really.
Felicitas W.
Answer from Petit-Fernand
Following our phone conversation I want to confirm that we will resend the new labels on our cost and ones again my apologies for the inconvenience , Felicitas!
1
/5
★☆☆☆☆
Very disappointed. After a month, the gourd is already in the garbage can. There are splinters everywhere, the enamel is peeling off, and the stopper no longer works, so it's leaking. What's more, the opening system is not suitable for children, it's difficult to open. I don't recommend it, I'll have to buy another one.
Sohagani Kaur
Translated review
Answer from Petit-Fernand
Hello, We are sorry to read this. We invite you to contact us by email via our contact form, sending us photos of the gourd in question. Very nice day to you
1
/5
★☆☆☆☆
I have already sent you an email which has been ignored until today. It's just not that good, rather garbage
Momo
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have had a bad experience! We replied to you on May 10 and asked for the photos, but no response from your side so far. Please send the photos with the faulty labels to resolve the issues.
1
/5
★☆☆☆☆
Very disappointed with the quality. I gave a personalized water bottle to my 4 year old son, who dropped it the first time he used it and the cap broke. The price isn't worth the quality, but it's beautiful but useless !!!!
Clementine Joffrin
Translated review
Answer from Petit-Fernand
Hello Clémentine, We're sorry the cork broke. We wish you a nice day
1
/5
★☆☆☆☆
Second order on this site and unfortunately I did not receive my order! Too bad, I was very happy with my first order.
Hafsa Edarazi
Translated review
Answer from Petit-Fernand
Hello, We are sorry for the delay of the post office. We have just sent you an email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
The iron-on labels didn't even last 1 week of vacation for my 9 year old son.
Stefm
Translated review
Answer from Petit-Fernand
Hello Stéphane, We have just contacted you by email to help you with the labels. Have a nice day!
1
/5
★☆☆☆☆
Thermo-adhesive labels peel off better from the notebook in this format, but they often don't fit into clothes at all! They peel off one after the other. This is the last time I'll be placing an order.
Céline Heller
Translated review
Answer from Petit-Fernand
Hello Céline, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
I have still not received my order despite it being nearly 4 weeks since I placed the order which was suppose to be in time for schools opening.
Shiellah C.
Answer from Petit-Fernand
Dear Sheillah, we are sorry about the delivery problems! Could you please confirm your address to our customer service and will resent it again on our cost!
1
/5
★☆☆☆☆
I'm very disappointed with the iron-on labels, which don't stick very well and as soon as I wash them (8 days after I've stuck them on), they all come off. I had placed my first order a few years ago and the quality has nothing to do with it. I won't be ordering again.
Aurelie Fillion
Translated review
Answer from Petit-Fernand
Hello Aurélie, Sorry to read this on your labels, it's not normal. We have just contacted you by email to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
We can't get the labels on. We followed the instructions but they don't stick. Macarena
Macarena Sancho
Translated review
Answer from Petit-Fernand
Hi Macarena, We just sent you an email to help you 🙂 Greetings !
1
/5
★☆☆☆☆
Order still not received after 3 weeks! Now I don't need it ...
Claire Fauve
Translated review
Answer from Petit-Fernand
Hi Claire, Sorry to read about the delay in delivery of your order. We have just written to you by email to help you quickly. Have a nice day!
1
/5
★☆☆☆☆
No delivery despite collection from credit card!
Carsten H.
Translated review
Answer from Petit-Fernand
Hello Carsten. We are sorry to hear that you have not received your order. Please contact our customer service with the address confirmation so that we can resend it. So far we have never received a message from you
1
/5
★☆☆☆☆
Product not delivered
Iole M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day.