/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Arrived after more than a month, but a la the end they arrived and I am so happy. Can't wait to try them out!
Ana L.
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Answer from Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
2
/5
★★☆☆☆
Labels do not stick to clothes. 1 wash and labels stuck to drum. Disappointed.
Brebion
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Arrived more than 3 weeks later exceptionally and the labels do not peel off easily ... which surprises me ... this is my third order Otherwise super I recommend they resist well to the dishwasher and children are always delighted to have some stickers extra gifts ... they are pretty your labels thank you
Fatiha Didouh
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Answer from Petit-Fernand
Hello, We apologize for the delay in delivery. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Order placed in early September, thanks to the Gémo offer, and order still not received... Too bad
Pauline T
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Labels arrived beyond maximum delivery time limits. Customer service for NOTHING EFFICIENT. I will never place an order with you again.
Rr
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
The labels are pretty, but it's a shame they're not precut.
Kaoutar Aidoudi
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Answer from Petit-Fernand
We are very sorry to hear that your order did not meet expectations. Please do not hesitate to contact our customer service: [email protected]. Thank you for your understanding. Have a nice day! Alessio
3
/5
★★★☆☆
The material arrived very fast excellent material I have loved it recommended without any doubt?
Maria Gloria Noguera Rodrígue
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Answer from Petit-Fernand
Good morning, Thank you very much for your review. Please, if you liked our products and service, we ask you to rate us again ! Have a nice day, Maialen
3
/5
★★★☆☆
Do not wash out
Méhérzia Hachani
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Parcel received 10 days after order. distressing!
Etienne Beaude
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Unfortunately, the labels arrived too late.... We couldn't use them...
Madame Odile Ride
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Nine days and we still haven't received it. I give three stars because we have purchased on other occasions and the product was fine.
Mar
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The labels are nice, and it's nice to be able to customize them so much, although in preparing the 'nest kit' it would be more convenient to enter the options once (like entering a checkmark to decide if you want all the labels with the same color/font/logotype and layout), and not have to redo it all the time for all of them. shipping could be faster, too, but ok.
Bianca
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Answer from Petit-Fernand
Dear customer, We thank you for your valuable advice. We hope to have a way to fully win your trust soon. For any info, please feel free to write us at [email protected] Best Regards ?, Alessio
2
/5
★★☆☆☆
The website said it took two or three days, but that was not the reality.
Celia Lopez Moreno
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
2
/5
★★☆☆☆
The labels are very good but you are not honest with the deliveries and they have arrived very late.
Elizabeth Muñoz Rodriguez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
A little disappointed with the iron-on labels, although I like the labels 24 hours or more before washing the clothes and yet each time the clothes are put in the washing machine the labels come off, otherwise I'm happy with them.
Nadege Brante
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
My first order was not validated because the payment was supposedly refused. I received no information to this effect and waited in vain for my order, before going to the site to see that it had been cancelled. I had to place it again. I would have appreciated a commercial gesture for this wait, knowing that in the days preceding my order, there was a promotional code. Furthermore, there's no indication of the exact delivery date of the order. That's a shame.
Samantha
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Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
Shipping takes quite a while, I sent an email to ask when it would arrive and never heard back. I ordered two packs, the thermoadhesive labels have come off in the first wash ..... This is the second time I order, the first time I had no problem but this time I am very dissatisfied.
Alejandra
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The labels are great, but they took 17 days to arrive. I spent the money and have not been able to use them because they did not arrive on time. They should have a much faster distribution service.
Lidia
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
The lunch box is very large and impractical. The rest of the order, very good.
Carolinaea
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Answer from Petit-Fernand
Good morning, Thank you for your review and we are sorry for the inconvenience caused. I confirm that all the information about our products (dimensions) and instructions for use, are on our website. Have a nice day, Maialen
3
/5
★★★☆☆
I would have very gladly given 5 stars for the quality of the product, but unfortunately there were very long delays on shipping creating a great inconvenience for me before school started. The company needs to stop writing shipping within 48h business when the reality is far away (10 business days). I appreciated that you responded to my emails however the damage had already been done.
Teodora C.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
3
/5
★★★☆☆
I'm a bit disappointed because after a few weeks of use and machine washing, the labels are coming off on some materials. Yet I respect everything to the letter... It's a shame... Otherwise, the colors and patterns are very pretty and the iron-on labels are easy to apply.
Coralie Montpellier
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming off, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
The shipping is lousy, either it doesn't arrive, or it arrives very late. It has happened to me on the two occasions that I have placed an order.
Susana De La Red Del Rio
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
I didn't receive my order, when I chased it, I was told that as 10 days had passed it was considered lost in the post. I was promised that a replacement order would be manufactured and despatched, within a few days. I'm still waiting for my order and am being spammed with emails to write a review on trust pilot. So, based on my experience so far, I can only mark 1 star for the response I received saying they would replace the order. If I do ever receive my order I will let you know. The products sound lovely but I've yet to see them to verify. I don't like leaving negative reviews so I'm sorry to have to do this. Update - my labels arrived this morning, second request but they are here, they are posted from France ???? so this explains the delay perhaps. They look really cute, I will be able to label things now and see how they perform.
Amanda C.
Answer from Petit-Fernand
Hi, we are sorry you didn't receive your order and we hope you receive your replacement labels soon. Have a good day!
3
/5
★★★☆☆
September 2 order: not received to date 23/09/21 Received after reminder and new order sent! Better late than never?
J T
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
3
/5
★★★☆☆
I ordered an "airplane" logo. There's no logo and yet the name isn't centered on the label. The logo is transparent lol
Saniye Duran
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Answer from Petit-Fernand
Hello, some of your labels don't have an image, probably because the illustration you chose wasn't compatible with the background color you chose. However, if you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Thank you for your understanding. Alessio
3
/5
★★★☆☆
This year, the sticky labels are coming off, sometimes even before the first wash. As a result, I had to sew them all up and simply write my son's name on them. A bit disappointed to have spent twenty euros on it.
Julia Tinoco
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
2
/5
★★☆☆☆
The stickers are very nice and of very good quality, but I placed the order on September 1st and it arrived on September 22nd with no response during that time.
Jhon B
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
I have always been satisfied but in this order I did not receive the paper to place between the plate and the label and also the labels do not peel off well.
María Trinidad Molina Gil
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Shipping time supposedly 24-48h and the reality was 2 weeks. Otherwise all good
Lucia
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
Lovely labels but after the 1st wash some are already fading. I hope it's just a misuse on my part on some clothes.
Anne-laure
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio