/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have order 1 month ago so far haven't received it.
Customer
Answer from Petit-Fernand
Hello, We are very sorry to hear aboth the delivery problem. Could you please contact our customer service and we will resend your order again!
1
/5
★☆☆☆☆
Order never received!!! I received the 1st order 15 days after ordering.
Sophie Vincent
Translated review
Answer from Petit-Fernand
Hi Sophie, Sorry for the delay, we have contacted you by email to help you . Have a nice day : )
1
/5
★☆☆☆☆
Unfortunately I had to wait so long because my order was lost!!! With the next shipment 3/4 days
Roxy
Translated review
Answer from Petit-Fernand
Good morning Rosaria, we are sorry to hear that you have not yet received your order. As agreed, we have rescheduled at our expense, so you should receive your order soon. We wish you a good day and remain at your disposal. Alessio
1
/5
★☆☆☆☆
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
Lejola
Translated review
Answer from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
1
/5
★☆☆☆☆
All the glued labels came off almost immediately?
Sabrina Rossel
Translated review
Answer from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you 🙂 Have a nice day
1
/5
★☆☆☆☆
The order never arrived. It was for a children's trip and I had to find another last minute solution.
Sandra Bastardo Toquero
Translated review
Answer from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
1
/5
★☆☆☆☆
Labels that fall off after washing!
Estelle Grischko
Translated review
Answer from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
1
/5
★☆☆☆☆
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
Elis
Translated review
Answer from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
1
/5
★☆☆☆☆
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
Cassandra Coliche
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
The labels I ordered don't stick to the clothes at all. I'm very disappointed because I ordered these a few years ago for my son and everything was fine.
Cindy
Translated review
Answer from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
1
/5
★☆☆☆☆
The labels came off the clothes after the first wash. Shoe markers don't seem very stable either. Also too many useless object labels. The truth for the price the quality is very poor!
Diana Brunet
Translated review
Answer from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
1
/5
★☆☆☆☆
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
Anna Sikanja
Translated review
Answer from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
1
/5
★☆☆☆☆
I have not received anything. It seems like a scam to me.
Celia González Fuentes
Translated review
Answer from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
1
/5
★☆☆☆☆
Received with wrong name written on it. I had to use this label quickly so I called your customer service and they were unable to find another solution for me, telling me, well, we sent the package, but it was a mistake on your part. You should have sent the package by express parcel delivery and not by normal parcel delivery.
Jennifer Miskakah
Translated review
Answer from Petit-Fernand
We are sorry that you received the wrong labels in the first place. We did indeed reship the correct order to you immediately with priority mail and confirmed it by e-mail.
1
/5
★☆☆☆☆
I did not receive my order
Cristina
Translated review
Answer from Petit-Fernand
Hi Christina, we are so sorry! The order was shipped at the end of March. I am sending you an email to help you.
1
/5
★☆☆☆☆
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Miss L.
Answer from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
1
/5
★☆☆☆☆
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
MÉlissa LemariÉ
Translated review
Answer from Petit-Fernand
Hi MĂ©lissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
1
/5
★☆☆☆☆
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
Christèle Wyseur
Translated review
Answer from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
1
/5
★☆☆☆☆
I had to sew all the labels back on. They won't stay on.
Anne Meseguer
Translated review
Answer from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
1
/5
★☆☆☆☆
Poor product
Luana
Translated review
Answer from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
1
/5
★☆☆☆☆
It's good, but doesn't stick well enough to clothes or other objects.
Laila
Translated review
Answer from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
1
/5
★☆☆☆☆
I haven't received my order
Maria Laura Alves Moura
Translated review
Answer from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
1
/5
★☆☆☆☆
Never received item
Joanna B.
Answer from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
1
/5
★☆☆☆☆
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
Kristina Gonzalez Fernandez
Translated review
Answer from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
1
/5
★☆☆☆☆
Labels don't stick!!!
Customer
Translated review
Answer from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.
1
/5
★☆☆☆☆
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
Eleonora
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio
1
/5
★☆☆☆☆
Doesn't stick to my dog's collar, who keeps losing his medals despite scrupulously following the instructions - too much money lost.
Sarah
Translated review
Answer from Petit-Fernand
Hello Madam, please note that the labels do not stick to all materials! We've sent you an e-mail to ask for more details.
1
/5
★☆☆☆☆
I bought 2 stoppers for water bottles but the 2 stoppers have a problem because they don't close.
Marina
Translated review
Answer from Petit-Fernand
Hello Marina, I've just sent you an e-mail to help you.
1
/5
★☆☆☆☆
I ordered custom labels, not only did they never arrive but I was currently offered neither a refund nor a voucher for a new purchase.
Vittoria P.
Translated review
Answer from Petit-Fernand
I have sent you an email in order to verify that the address entered when ordering is correct. We can then find a soulzioen. I wish you a good day. Alessio
1
/5
★☆☆☆☆
I have not received my order !!!!!!
Deniz Ersin
Translated review
Answer from Petit-Fernand
Hello Deniz, Sorry to read this. We contacted you a few days ago regarding your order. We hope it will arrive very soon. Have a nice day