/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Never received the paid stickers
Jenny M.
Translated review
Answer from Petit-Fernand
Hello Jenny, We are very sorry to hear that you have not yet received your order. Could you please confirm with our customer service that the address you provided with your order is correct?
1
/5
★☆☆☆☆
I ordered the iron on labels, 95% of the labels came off in the first wash! Really not impressed and won't purchase these again
Jenny H.
Answer from Petit-Fernand
Dear Jenny, Thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. Please contact our customer service for the replacement.
1
/5
★☆☆☆☆
Unfortunately, I did not receive my purchases. And unfortunately no communication with the seller I find this so distressing! Especially since I ordered baby's things for the nursery and ended up with nothing!
Adeline Bukowski
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Answer from Petit-Fernand
Hello Adeline, Sorry for the delay in delivery. We have contacted you by email to help you. Have a nice day!
1
/5
★☆☆☆☆
I bought the stickers for textiles, did everything according to the instructions and yet half of them quickly came off after the first 30* wash. Unfortunately not recommended.
Natascha R.
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Answer from Petit-Fernand
Thank you for your order at EsIstMeins! Dear Natascha! We are very sorry to learn that the quality of the goods you received is not satisfactory. It happens very rarely, but you seem to have received a defective product. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to stick the labels. We will then be able to better understand the problem and help you further.
1
/5
★☆☆☆☆
The labels never arrived. However, I contacted customer service and they refunded the amount.
Belén
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Answer from Petit-Fernand
Hello Belen, We apologize again for this shipping incident.
1
/5
★☆☆☆☆
Unfortunately I never received my order...
Marie Baltet Honorat
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Answer from Petit-Fernand
Hello Marie, We have just sent you an email to help you quickly. We apologize for the delay. Have a nice day!
1
/5
★☆☆☆☆
Followed instructions very carefully for iron on labels, but after one wear and one wash (20 degrees) almost all of the labels have peeled off. Ended up buying sew on labels as i knew these would stay on and I had wasted so much time ironing 100 labels on my daughters clothes for nursery. I also emailed Petit-Fernand to let them know what had happened and no one replied. Not impressed
Hs
Answer from Petit-Fernand
Dear Harriet, we are sorry to hear about this issue. Surely the iron-on labels must not peel off. We would be happy to resend the new labels on our cost but we never receive any email from you. Please contact our customer service with the picture of damaged labels for replacement!
1
/5
★☆☆☆☆
21 days and I'm still waiting for my order. I wanted them for Monday when my little one starts kindergarten, but nothing. Customer service told me that they will send them to me again, but because of this delay I ordered them yesterday from another page.
Yoa Gomez
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Answer from Petit-Fernand
Hi Yoana, We understand about the delay, and we apologize again. We will be in touch for your new order đ
1
/5
★☆☆☆☆
The labels stick very badly or not at all. Therefore I could not make a good advertisement. Sincerely
Stéphanie Le Bras
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Answer from Petit-Fernand
Hello Stéphanie, I'm sorry to read this. I've just contacted you to find a quick solution to this problem. Have a nice day!
1
/5
★☆☆☆☆
It's been 3 weeks since I placed the order and I still haven't received it. They sent me an email that it had been sent and I don't know anything else.
Gema
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Answer from Petit-Fernand
Hello Gema, I am sorry for the delay of your order. We have just contacted you by email to help you as soon as possible.
1
/5
★☆☆☆☆
The first time I got these were great but second time the stickers don't peel off easily and keep breaking.
Miss A.
Answer from Petit-Fernand
Dear Anna, Thank you for shopping at Petit-Fernand! We are very sorry to hear that you have encountered problems with your order. It is possible that you have received a faulty batch. Please, contack our customer service with the pictures of the problem for replacement.
1
/5
★☆☆☆☆
Good morning, I have not received order number 2000813345 yet. Please give me a solution. Thank you.
Ana MarĂa GonzĂĄlez Fortes
Translated review
Answer from Petit-Fernand
Good morning Ana Maria, We have just contacted you by email to help you as soon as possible. We are sorry for the delay.
1
/5
★☆☆☆☆
All the labels came off in the wash, even after waiting several days for them to adhere to the fabric.
Emmanuelle Darbon
Translated review
Answer from Petit-Fernand
Hello Emmanuelle, We're sorry to hear that our products don't meet your expectations. I have sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
All the labels I have stuck on different garments (T-shirts, bibs, pants...) have peeled off after the first wash. Bad product and expensive
Anna Roig Raig
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Answer from Petit-Fernand
Hi Anna, I'm sorry to hear about your labels peeling off. I just sent you an email so I can help you đ
1
/5
★☆☆☆☆
I never received my order...
Emilie Pires
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Answer from Petit-Fernand
Hello Emilie, Sorry to read this. We have contacted you via email to find a solution together đ
1
/5
★☆☆☆☆
I ordered a pack for daycare on March 7, Day 09 tells me that they are leaving, today March 24 they still have not arrived. 15 dias......las I need for next week when the nursery starts.
Yoa Gomez
Translated review
Answer from Petit-Fernand
Hello đ We are sorry for the delay of your order. Can you contact us by email with your order number ?
1
/5
★☆☆☆☆
I ordered 2 personalized bottles and after 2 days of use, my son's bottle cracked at the plastic cap and the cap came off. I contacted the after-sales service to ask them to suggest a solution and have had no response to date... this experience leaves a bitter taste in my mouth. I won't be ordering from them again and won't be recommending them.
Aurelie
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Answer from Petit-Fernand
Hello Aurélie, We're sorry to hear that our products don't meet your expectations. I've sent you an e-mail so that we can find a solution together? Good day and see you soon!
1
/5
★☆☆☆☆
I still haven't received my order n°1001764381
Angela Fallea
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Answer from Petit-Fernand
Hello Angela, We have sent you an email to help you. We are very sorry for the delay in delivery.
1
/5
★☆☆☆☆
20 days and I still have not received my order
Ariadna Rangel Soldevila
Translated review
Answer from Petit-Fernand
Hi Ariadna, We understand, and we apologize again for this delay.
1
/5
★☆☆☆☆
Slow to reply after missing an order,,,, I am waiting for them to resend it to me after a fifteen day wait. I will not buy anything again
Mara
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Answer from Petit-Fernand
Sorry for the delay with your order Mara
1
/5
★☆☆☆☆
I placed the order on the 28th and to date still not received! We like March 15!!!
Meral Bayri
Translated review
Answer from Petit-Fernand
Hello Meral, We're sorry for the delay in your order. We have just sent you an email to help you.
1
/5
★☆☆☆☆
It's been a month since I placed the order and it still hasn't arrived. They give me no solution.
Ana Loureiro
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Answer from Petit-Fernand
Hi Ana, We are sorry there is such a long wait. We just sent you an email to help you.
1
/5
★☆☆☆☆
I never received my order.
SĂ©verine Tulle
Translated review
Answer from Petit-Fernand
Hello SĂ©verine, We have contacted you via email to help you as soon as possible. We are very sorry for the delay.
1
/5
★☆☆☆☆
Does not stick to certain fabrics (e.g. fleece) Peels off on 1st wash.
Juca
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Answer from Petit-Fernand
Hello Justine, We have contacted you by email to help you quickly, very sorry for this transport incident.
1
/5
★☆☆☆☆
After 20 days of waiting, the order has still not arrived
Michaela M.
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Answer from Petit-Fernand
We are sorry to learn of this delivery anomaly by the postal services. I have sent you an email in order to find an appropriate solution. I remain at your disposal and wish you a good day. Alessio
1
/5
★☆☆☆☆
I have not received my order yet?
Georgiana Rusu
Translated review
Answer from Petit-Fernand
We are sorry for this delay in transportation. We have just sent you an email, hoping we can help you quickly.
1
/5
★☆☆☆☆
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
Lorena A.
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Answer from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
1
/5
★☆☆☆☆
It's a shame, I placed the order on February 17, on March 11 I have not received anything, I contact them to claim it and they respond with emails hoping it will arrive soon without putting absolutely no solution. I feel that I am being taken for a ride. I will certainly not order from them again.
Ăfrica HernĂĄndez
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Answer from Petit-Fernand
We understand and apologize again for the delay of your order.
1
/5
★☆☆☆☆
Unfortunately, I had ordered something else. Unfortunately, a solution to the problem was not found when I contacted customer service.
Elisa
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Answer from Petit-Fernand
Hello, as already explained, we naturally do not make any changes to customer orders. You have received exactly what you ordered. We are sorry if you are not satisfied with what you ordered.
1
/5
★☆☆☆☆
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
Heike
Translated review
Answer from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.