/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
This year I have received the stickers without finishing the cut and I have to cut them with a cutter and they don't look as good. I always like these stickers but this year I am a little disappointed.
Verónica Avendaño Fernández
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to be badly cut, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Hello, I haven't received any labels ordered on your website ??????
Keman Marina Dokloua
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
2
/5
★★☆☆☆
They are nice...but they take too long, they don't arrive within the established days. My daughter started school without labeling her things?
Sonia Risco Castaño
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
First time we've been disappointed with our purchases. The labels come off very badly. No response from customer service.
Laetitia
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Great labels, long delivery time
Laura B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, it affected your experience with us. Please accept our sincere apologies. Best regards, Laura
3
/5
★★★☆☆
The labels are very good. But they take many days to arrive. They have never arrived before 10 days even though that is what they say they take to arrive.
Nerea Herrero Lozano
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
The iron-on system doesn't work well, it comes off after a first wash, and on different materials, the labels are good on the aesthetic side but not technical, I'm disappointed?
Client(e)
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
The etiquettes look nice -- too bad we haven't tried them yet because they arrived too late and we made do by buying the etiquette "machine".
Anna
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
The labels are great but they are sent by untraceable priority mail and take forever to arrive
Si
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
2
/5
★★☆☆☆
I still haven't received my order 3 weeks after placing it, so I'm rather disappointed.
Camille Desseaux
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
3
/5
★★★☆☆
Very nice and useful labels. Only flaw the delivery entrusted to regular mail when you could use a courier that in half the time delivers more safely and quickly.
Vivy
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
Unfortunately, this year contrary to past years the order was delivered after several days.
Marcella
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
2
/5
★★☆☆☆
I am still waiting for part of my order
Vincent Boissarie
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order in full. If you have not yet received the solution, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is aesthetically beautiful, exactly as from the site. Secure payment and fast shipping. Unfortunately, from some garments it came off in the first wash, despite the fact that I faithfully followed the instructions for applying the thermoadhesive labels.
Emanuela A.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
The stickers are as described but have taken more than 10 working days to arrive.
Manuela Copado
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Good products but very slow shipping
Carlotta
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
Slow shipment.
Ascensión Cano Cánovas
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
I would like to say that the site is beautiful and offers so many possibilities on labels. I would like to write more but unfortunately still today I have not received the package! It may be a problem of the Italian mail I don't know but unfortunately I can't give more stars than I would like to
Irene
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
3
/5
★★★☆☆
The delivery time was long (longer than usual). We have no information about the progress of our order. That's a shame! The iron-on label system is not so good. It's hard to remove the label from the page, whereas before I had no trouble at all. I have very mixed feelings about my purchase! But the labels are still beautiful!
Estelle
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in delivery. It's not normal that the labels don't come off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The adhesives were not cut correctly and I was unable to remove most of them
Zafer B.
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Answer from Petit-Fernand
Please accept our apologies. We will send you the new labels as a replacement.
3
/5
★★★☆☆
I've always ordered my labels here and have always been happy with them until this year. The labels are rather difficult to remove from their holders and easily peel off the garments. I hope this will improve.
Ea
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I needed the labels urgently and it took me 10 days to receive them; on the web they say that they deliver them in 48hrs but they do not specify that you have to add the 10 working days that can take the shipping of Correos. I received them in perfect condition but I no longer needed them.
Alejandra
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, as it is specified on the web and in the purchase mails, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
I'm disappointed the labels (thin for object) are difficult to cut and I ended up comparing the price. So I'm very disappointed, even though I ordered only from you.
Sophie R
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is very good, but there is little communication regarding shipping, tracking, etc. It takes quite a while to arrive as well.
Jaime
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Ordered a little late for an event where I needed labels, but this is my 2nd order and a very good product.
Charlotte Custinne
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
It used to be great, but now the labels come off in the first wash!!!!!!
Mlle Rebecca Mariamu
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
The delivery time is not met and there is no accurate estimate of when on delivery it will actually happen. This is a shame because the products look delicious.
Claudia
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, but I would like to point out that the fabrfication of products is done in a maximum of 48 hours, which means that your order was shipped 2 days after payment. As for the delivery time, as reported in the email you received, it is 10 working days. Please accept our sincere apologies for this misunderstanding. Sincerely, Laura
3
/5
★★★☆☆
I've been waiting almost 1 month for my order and it still hasn't arrived and I don't know what's going on.
Uxia Novas Sanches
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The bottle is pretty, but it's heavy and big. Not ideal for a 3-year-old to hold. Opening it isn't very easy either, but it does have the advantage of preventing leaks! An adult's help is needed to open it. However, he's delighted to have it!
Emma
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Some of the labels are badly cut and I have a lot of trouble peeling them off the original backing. This makes labeling a pain to scrape the corners of the labels, which then end up a bit shriveled...
Catherine Rouanet
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio