/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The package never arrived
Gaia B.
Translated review
Answer from
Petit-Fernand
Dear Gaia, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio
1/5
★☆☆☆☆
I never received the product. Customer support responds to emails very late.
Eleonora B.
Translated review
Answer from
Petit-Fernand
Dear Eleonora, we are sorry to hear that you were not satisfied. We hope that our team was able to offer you a satisfactory solution, if not, please email us at [email protected]. Luigi
1/5
★☆☆☆☆
I have used their services several times. Last time, the order does not arrive after now 20 days. Customer service think that just be nice without thinking "out of the box" and solve my problem. I asked for the order number 2 times and still don't have the answer. Bad!
Aleksandra
Translated review
Answer from
Petit-Fernand
Dear customer, we will take your suggestion into account in our business and customer service planning. We still remain available at [email protected] , please contact us to make sure that you remain satisfied with your experience on our site. Louis
1/5
★☆☆☆☆
The stickers I ordered and paid for in advance, after more than a month after ordering and two emails from me requesting verification of shipment, never arrived. I was told that the shipment of my order was split in two as some items took longer to prepare, but so far only part of the order has arrived. The shipment tracking system should definitely be changed.
Miranda
Translated review
Answer from
Petit-Fernand
Dear Miranda, I would like to confirm that sometimes the labels are shipped separately in order to get all the products as soon as possible. If you did not receive the envelope with the second order, you can write to us at [email protected] , we will fix it. Luigi
1/5
★☆☆☆☆
My evaluation is negative. I placed the order on 08/09/21 to date I have not received the goods
Carmela R.
Translated review
Answer from
Petit-Fernand
Good morning Carmela, it must have been a postal service delay or inconvenience. I hope our team will have found the right solution, otherwise you can find us via email at [email protected]. Louis
1/5
★☆☆☆☆
My iron on stickers came off in the washing machine!
Louise L.
Answer from
Petit-Fernand
Louise, I'm really sorry that your order didn't comply with your expectations. We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio
1/5
★☆☆☆☆
Delivery with unacceptable delay, poor value for money for labels, water bottle with defective closure
Monica M.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to make it right. We are confident of the quality of our products, and toward which we hope to earn your trust again. Louis
1/5
★☆☆☆☆
Bad... I ordered more than 20 days ago, to date still no labels, what's more if I contact customer service they don't answer me except with a standardized email that doesn't answer my questions... too bad because it's not the first time I order from them but it had always gone well. non-existent support!
Valentina
Translated review
Answer from
Petit-Fernand
Good morning Valentina, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. You can contact us by email at [email protected] : available and ready to assist you. Louis
1/5
★☆☆☆☆
I'm really disappointed I thought it was a serious site Instead not I placed an order on September 6 and today September 30 I haven't received anything and I don't even know what happened to my order!!!
Panteha N.
Translated review
Answer from
Petit-Fernand
Dear Stefania, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us the way postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
I never got any order
Benedetta M.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. Although independent of us how postal services work, we would be glad to help you and understand the status of your order. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
I placed an order on September 9 and have not received anything yet , so to date my evaluation is negative .
Marianna A.
Translated review
Answer from
Petit-Fernand
Good morning Gianluca, we hope in the meantime your products have arrived. In any case, we remain available at [email protected] to give you proper assistance. Luigi
1/5
★☆☆☆☆
Order never received and customer service not responding!!!
Letizia
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. Our team has dealt with each question individually, and I am sure you will have been provided with the right email assistance via [email protected]. We remain available for any information. Louis
1/5
★☆☆☆☆
I BOUGHT THE FABRIC LABELS TO STICK ON MY LITTLE GIRL'S CLOTHES BUT THEY WON'T STICK EVEN AFTER PRESSING THEM WITH AN IRON. UNUSABLE
Emanuela C.
Translated review
Answer from
Petit-Fernand
Dear Emanuela, I am sure this is a defective order: our thermoadhesive labels are super strong. I will leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1/5
★☆☆☆☆
Very bad! they don't answer questions, they are not timely, they snagged the order handling and they don't want to cancel the order.
Emilio G.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] to find a way to rectify the wrong order. We are waiting for you to earn your trust in our products again. Louis
1/5
★☆☆☆☆
I never got the package!
Candida B.
Translated review
Answer from
Petit-Fernand
Dear Candida, I am sure that our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
Of my order I received only one part
Greta G.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry for the inconvenience, some times to ensure maximum speed of delivery the products are sent in separate packages. We remain available at [email protected] if the remainder of the order has not arrived. Louis
1/5
★☆☆☆☆
My order never arrived and they only responded to my first message
Emanuela
Translated review
Answer from
Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However , we remain available at [email protected] . Louis
1/5
★☆☆☆☆
I did not receive my order. Poor communication
Francesca S.
Translated review
Answer from
Petit-Fernand
Dear Francesca, We take note of your suggestion and will take it into account to improve our customers' satisfaction. I leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1/5
★☆☆☆☆
Order never arrived ! Despite my constant emails !!! And without refund !!! Scandalous !!!
Giusy
Translated review
Answer from
Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1/5
★☆☆☆☆
Poor service. Labels ordered on 06/09 worth 23.80 AND never arrived. I contact support and they give auto generated answers I send email and no one responds. I have not resolved and have not received the items ordered. If I knew beforehand I would not even visit the site.
Ghariba A.
Translated review
Answer from
Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1/5
★☆☆☆☆
After 20 days the labels still haven't arrived! I am still waiting!
Massimo M.
Translated review
Answer from
Petit-Fernand
Dear Maximus, we apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you and understand the status of your order. We remain available at [email protected], our customer service team will take up your question. Louis
1/5
★☆☆☆☆
I have been waiting for 3 weeks for an order that I still have not received. First and also only time I will buy on this site. Very bad service.
Giuseppina
Translated review
Answer from
Petit-Fernand
Good morning, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery arrangements of the postal services, we will be glad to help you if in the meantime your order has not reached you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
Labels never arrived
Umberto R.
Translated review
Answer from
Petit-Fernand
Dear customer, although independent of us how the postal services work, we will be glad to help you by email at [email protected] Our team will take care of your question. Louis
1/5
★☆☆☆☆
Simply disappointed. Delivery time!!! And quality!
Kmh
Translated review
Answer from
Petit-Fernand
We are sorry to hear that our product did not meet your expectations. Can you please give us more details about [email protected] so that we can find a better solution for you?