/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I'm disappointed with your termo-adhesive labels which are all falling off after only one wash. Very poor quality, I'll have to start all over again.
Stephanie Thierry
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
I am still waiting for my order to arrive. The attention is good and they address the user with respect but the order does not arrive.
Dina Marcela Lopez Jimenez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
The labels are badly cut and the stickers come off easily. I am only satisfied with the thermal labels
Emilie Milon
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
3
/5
★★★☆☆
The labels are very nice, but the bottle top doesn't close, which for the price makes me a little angry. It's a shame.
Goyat Charlène
Translated review
Answer from Petit-Fernand
We are very sorry to hear that your order did not meet our expectations. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The product is good and I have purchased it on several occasions but the time to receive it is excessive. On this occasion it took more than 3 weeks, I tried to contact them for a response and got nothing more than a generic email to wait for more. Very disappointed with the treatment received. A pity ?
Sara Marín
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
The product is fine, my complaint is about the delivery time, and especially the lack of tracking of the order. A
Irene Castro Moscoso
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Good, but disappointed: a whole sheet of labels is unusable... Impossible to peel them off. Otherwise, the rest of the booklet is fine.
Mathilde Flament
Translated review
Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Delivery time more than 20 days.
Guadalupe Feria Jurado
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Labels are difficult to remove from the substrate
Julie
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I am still waiting for my items to be delivered! Out of 3 products ordered I have only received one!
Client
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
2
/5
★★☆☆☆
Right; I didn't love it either.
Mar Cebrián
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your review and we are sorry for the inconvenience. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. We still hope that you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
Very disappointed with this last order. The labels all came off in the washing machine. I bought some last year and never had this problem. The labels still stick really well to the clothes. Have you changed anything? The batch I received doesn't wash well even though I haven't changed my habits.
Fatimzahra Boulassel - Guezar
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Some labels are difficult to remove, which is a shame.
Adeline
Translated review
Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The site is nice and it is very easy to create the labels which are very nice and well made, the delivery unfortunately was very slow instead.
Isabella C.
Translated review
Answer from Petit-Fernand
Dear Isabella, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
I haven't received the stickers yet, they said 10 days, and I haven't received them.
María Nuria
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
3
/5
★★★☆☆
A little too long delivery, 11 days The product so far looks good to me but I want to see in the washes how it performs.
Maria D.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The application of labels on clothing is a bit tricky. Adhesives good. Impeccable printing and design. Fast delivery
Daniela B.
Translated review
Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. For any clarification, please write to us at [email protected] Best regards ?, Alessio
2
/5
★★☆☆☆
Very slow delivery service. Arrived when no longer needed.
Veronica P.
Translated review
Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
STICKERS PEEL OFF EASILY IN A SHORT PERIOD OF TIME
Xiomara Abreu
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Nice concept, I bought the iron-on labels, but I find that they don't stick very well after the first wash I had to iron them again.
Alison Vallon
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
I'm very happy with the way the labels look. They meet my expectations. On the other hand, I'm sorry to say that the labels don't hold up as well as advertised.
Mouahba Linda
Translated review
Answer from Petit-Fernand
Hello Linda,? We're sorry to hear that your labels are coming unstuck - this is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
Second order, very disappointed by this one, the labels were very difficult to remove it remained stuck to the support a big waste of time, and much sabîmer once unstuck... Too bad, no time saved.
Jessica . D
Translated review
Answer from Petit-Fernand
We are very sorry to hear that your order did not meet our expectations. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
I order from you very often and I find that this time the labels are very hard to peel off and they hardly stick to the clothes. I was a little disappointed this time.
Alicia Bonnet
Translated review
Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The gourd is very fragile; in less than a week, the bottom of the gourd has peeled off. What's more, the stopper is quite complicated to open for a child under 5. Unfortunately, there's a lot to improve on this bottle. But the labels are great!
Fifii
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Answer from Petit-Fernand
We are very sorry to hear that your order did not meet our expectations. Your feedback is very important to us and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
3
/5
★★★☆☆
The stickers are very nice! However, I have to complain that they don't peel off very well. It looks like they weren't punched properly. I hope that this is not the rule and will test it again.
Claudia W.
Translated review
Answer from Petit-Fernand
We are sorry that you have some problems with our labels. Please, send us the photo of your problem and we will replace it at our expense.
3
/5
★★★☆☆
We always buy Petit Ferand labels for our children's clothes, however this year they are incredibly difficult to remove from the backing resulting in esch sticker having a damaged edge from the removal.
Amyf
Answer from Petit-Fernand
Hi Amy, sorry your labels were difficult to remove, I have sent you an email to find a solution 🙂 Xia
3
/5
★★★☆☆
Thermoadhesive labels for clothing. Maximum ease of application, but on the first wash they came off completely
Francesca B.
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
Stickers are difficult to remove, they stick well ?? after 1 week I can't say any more about them.
Familie L.
Translated review
Answer from Petit-Fernand
We are sorry to hear about your problem. Please let us know which labels are of poor quality and we will send you a replacement.
2
/5
★★☆☆☆
Website makes you think they are uk based but actually came from France and took longer than expected. The name stickers applied to the labels, left for 24 hours without wearing or washing and then when they are washed they come off in the machine.
Leanne
Answer from Petit-Fernand
Hi sorry the labels didn't work for you I have just sent you an email. Xia
3
/5
★★★☆☆
I've been ordering from you for over three years. And this is the first time I've been disappointed with the delivery service. I had to wait more than 15 days.
Hachimia Mze
Translated review
Answer from Petit-Fernand
Hello, ?we are sorry for the delay in delivery, this is not normal. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio