/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received anything. I contacted customer service but to date (almost 1 month after ordering) no response.
Federica T.
Translated review
Answer from
Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , please contact us so that we can give you accurate information on the status of your order. Luigi
1/5
★☆☆☆☆
My order of 30 was *shipped* on September 9 but to date nothing has arrived. I sent the email but of course no one answered me. Absolutely not recommended!!!
Anna R.
Translated review
Answer from
Petit-Fernand
Good morning Anna, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1/5
★☆☆☆☆
Product never arrived and you don't even get responses other than automatically generated ones
Martina
Translated review
Answer from
Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure you will have been provided with the right assistance: the automated form is only a first form of assistance to give information to customers about the status of their orders. However, we remain available at [email protected] Luigi
1/5
★☆☆☆☆
I did not receive the product but o paid
Antonino M.
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] : our team treats each question individually and will be able to provide you with the right assistance. Luigi
1/5
★☆☆☆☆
I did not receive the order. I wrote to you but you did not help me. Thank you
Federica L.
Translated review
Answer from
Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However, we remain available at [email protected] , happy to help you. Louis
1/5
★☆☆☆☆
Hi I have always purchased On this site. this time the labels were of LOW quality as they went off the clothes on the first wash in the washing machine Clearly I followed the same process when ironing That I used to follow in the past but nevertheless they came off immediately
Ilaria D.
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Answer from
Petit-Fernand
Good morning Ilaria, our thermoadhesive labels are very durable so I believe this is a defective order. You can email us at any time [email protected] so that we can provide you with careful assistance. Luigi
1/5
★☆☆☆☆
After almost a month, I still haven't received the order
Giulia S.
Translated review
Answer from
Petit-Fernand
Good morning Giulia, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if any while it has not yet been delivered. Luigi
1/5
★☆☆☆☆
I received, with delay, a wrong order . After pointing out the problem I received my order but further delay so now, having already otherwise labeled the items, it is no longer useful to me. All without any refund for the mishap. Sorry I had also advertised with friends the site, I will not repeat the experience.
Claudia
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Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] to find a way to remedy the mishap. We are confident of the quality of our products and our business, toward which we hope to earn your trust again. Luigi
1/5
★☆☆☆☆
Ordered a small quantity of labels a month ago but nothing has arrived yet and I have had no response
Stefania C.
Translated review
Answer from
Petit-Fernand
Dear Stefania, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the delivery inconvenience: although independent of us the way postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
I did not receive my order or even a response to my email.
Delphine
Translated review
Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to make up for the order you did not receive. The customer service team is always ready and willing to help you. Louis