/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
Sofiane Imazatene
Translated review
Answer from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
1
/5
★☆☆☆☆
Order error sent request the same day could not be changed because reply several days later and order was already ready!
Justine Pruvost
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Answer from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
1
/5
★☆☆☆☆
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
Sara
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Answer from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
1
/5
★☆☆☆☆
I did not receive the parcel. Claire LEOSTIC-HERVE
Claire Leostic
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Answer from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
Jordana Corona
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Answer from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
1
/5
★☆☆☆☆
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
Emilie Hill
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Answer from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
1
/5
★☆☆☆☆
Still not received my order, where is it?
Sarah G.
Answer from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
1
/5
★☆☆☆☆
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
Stephanie Roger
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Answer from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
1
/5
★☆☆☆☆
Merchandise still not received my son left without labels
Severine Mota
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Answer from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
1
/5
★☆☆☆☆
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
Betta
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Answer from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
1
/5
★☆☆☆☆
Not worth the price for the quality. Extremely bad for delivery.
Ioana A.
Answer from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
1
/5
★☆☆☆☆
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
Julie Delporte
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Answer from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
1
/5
★☆☆☆☆
Failure to receive labels
Daniela D.
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Answer from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
1
/5
★☆☆☆☆
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
M. H.
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Answer from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
1
/5
★☆☆☆☆
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
Ke
Translated review
Answer from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
1
/5
★☆☆☆☆
Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away
Clara
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Answer from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio
1
/5
★☆☆☆☆
Very bad delivery the order arrived after a month Absurd
Sabina
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Answer from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
1
/5
★☆☆☆☆
My order never arrived I placed it in September
Diana Torres Ibáñez
Translated review
Answer from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
1
/5
★☆☆☆☆
I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.
Claire
Answer from Petit-Fernand
Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea
1
/5
★☆☆☆☆
Good evening, never received the labels.
Brigitte Taravella
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Answer from Petit-Fernand
Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Too bad I didn't receive my order
Pierre Faure
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Answer from Petit-Fernand
Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!
Client
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio
1
/5
★☆☆☆☆
Pas fiable. La commande a mis mis UN MOIS à arriver alors que sur le site un délai de 2 à 10 jours était annoncé. C'est dommage car la qualité du produit est très bonne.
Begoña Cortina
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered window stickers...they didn't arrive in more than 2 weeks...and for that they charge almost 4 euros shipping costs. Never again.
I.g.
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
One week to receive my labels Impossible to contact someone this site was recommended to me, I am very disappointed I did not receive the labels on time
Emilie
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Answer from Petit-Fernand
Hello Madam, We apologize for the inconvenience. We have sent you an e-mail to locate your order and resolve the problem as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
1 star because I haven't received the order..and they still have to solve the problem
Anna L.
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Answer from Petit-Fernand
Good morning Anna, we are sorry to hear that you have not yet received your order. I have sent you an email to ask you to confirm the address. Looking forward to your reply. Have a nice day ? Alessio
1
/5
★☆☆☆☆
I ordered 3 custom steel bottles on Dec. 09; they arrived on the 23rd afternoon, but by then I was no longer home. In addition, one of the three has obvious scratches on the surface of the bottle. In short, gift arrived late and spoiled to boot ?? The only good thing is the customer service that responds fairly quickly.
Elisa
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Answer from Petit-Fernand
Good morning Elisa, we apologize for the shipping time. Regarding the bottle, this is unfortunately a defect. We have sent you an email to find a solution. Alessio
1
/5
★☆☆☆☆
Very poor service and shipping!
Stefania Jachero
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had some problems with the delivery service in Spain, that is why we are looking for new delivery partners. However, I confirm that your order was reshipped on 24/12 according to your request. Your order will arrive shortly. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am not satisfied with the hot melt stickers from the last order. It is very difficult to stick them on with the iron and once they are on they fall off after a few minutes. This had not happened to me in previous orders. In fact I had bought them again because the previous times I have done very well with them. I don't know what happened, but the quality of the last stickers is terrible. Too bad.
Elisa
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some pictures of the defective labels to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, the package never arrived.
Chiara G.
Translated review
Answer from Petit-Fernand
Good morning Chiara, We are sorry you have not yet received your order. We have proceeded to send you an email in order to find a satisfactory solution. Happy holidays, Alessio