/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
3 years ago, I ordered iron-on labels for my eldest child's first year of primary school. I was (and still am) very satisfied: 3 years later, the labels are still holding. I reordered for my youngest, who started primary school, and for my eldest's entry into first grade. I'm a bit disappointed because after 1 to 3 washes, the labels come off. As a result, I had to go through the ironing process to re-stick them. On the other hand, I'm very pleased with the self-adhesive labels, which wash very well.
Eugénie P.
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
The design is great but they don't fit well enough.
Joana
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Fast Practical Fair price But unfortunately the label doesn't hold of course the Jersey and the stitches
Annelucie Defaucheux
Translated review
Answer from Petit-Fernand
We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Delivery took much longer than usual (almost 3 weeks vs. 3 days), labels are often badly cut, it is not possible to remove them without additional cutting.
Dh
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in delivery. Besides, it's not normal that the labels don't peel off. Your order arrived partially defective? If you haven't already sent a message to customer service, please contact us by email: [email protected]? have a nice day? Alessio
3
/5
★★★☆☆
Labels are nice but few and untracked delivery very slow
Angela S.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The cap didn't hold, not practical
Sa
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Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
The writing is very small, and the labels are difficult to remove from the notebook.
Barbara
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Good quality labels, but delivery time too long, 12 days.
Ivana M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Iron-on labels won't stick.
Charlène Pernette
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
2
/5
★★☆☆☆
The shipment took a long time to arrive
Ana Isabel Mart?n Jim?nez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
2
/5
★★☆☆☆
The order is sent by regular mail and cannot be tracked
Elena
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
3
/5
★★★☆☆
Useful and good quality labels. Even the iron-on ones are easy to apply and last with washing. Beware of delivery (priority mail without tracking for label-only orders) not always quick, especially close to the start of school.
Raffaella Z.
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Answer from Petit-Fernand
Dear customer, We thank you for purchasing from us, we are pleased. We are sorry for the delivery time We hope to have a way to regain your trust soon. For any clarification, please feel free to write us at [email protected] Best Regards ?, Alessio
3
/5
★★★☆☆
It takes a long time to receive mail.
Alexandra Isidore
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Hi Guys, this is my second time of using your stickers and sadly not so great this time. Just live the colours and graphics. Just can't get the things off the sheet! And when I do it has a crumpled corner and some of the extra clear cover showing. This is for all three sets as I have three children. Sorry to be negative!
Heather W.
Answer from Petit-Fernand
Hi sorry the labels are too difficult to use 🙁 I have sent you an email to find a solution, Xia
3
/5
★★★☆☆
All very nice, but shipping time too Long.
Giorgia M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The product is as presented and graphics and colors are perfect. one flaw the delivery time which is very long.
Silvia T.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
Hello delivery delay. After washing, a sticky label came off the garment.
Karine Tavares
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Answer from Petit-Fernand
We apologize for the delay in delivery. If your labels come off, this is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Good morning, this is great because I was going to write to you. I usually buy your stickers for children's clothes and objects but I don't know why this year's stickers are of poorer quality. The ones for clothes come off with washing (and it has only been one), both the iron-on and the stickers and the objects on one of them have also come off. I hope they solve the problem and give me a solution. Thank you very much
Vanessa Lema Cernadas
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. As agreed we have resent them to you free of charge ! Have a nice day, Maialen
2
/5
★★☆☆☆
Simple, effective, beautiful presentation. Last year I bought the complete pack for kindergarten and this year mainly self-adhesive labels for clothes and objects .... but the quality is a big problem. I'm very disappointed, because last year I bought the complete pack for kindergarten, for my twins, and the iron-on labels came off very quickly, especially after machine washing, so I had to iron them again regularly, or even replace them. This year, I've refocused on using labels for objects, and there's a bad surprise: they don't stick well, especially on felt-tip pens and pencils .... So big disappointment. I'm going to have to find other solutions 🙁
Sophie K
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Answer from Petit-Fernand
We're sorry to hear that your labels are coming unstuck - this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
My order this time with the iron-on labels was moderately satisfactory. The product adheres less. I'm going to recommend the self-adhesive ones instead.
Julien Beausir
Translated review
Answer from Petit-Fernand
Hello,? I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
I still have not received my order... After complaining, I hope that it will arrive a second time...
Diana Gomez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
2
/5
★★☆☆☆
The order arrived late and the communication with the company, on repeated occasions, to know when it would arrive was also very insufficient because they do not have a follow-up of the order. If it arrives well and if not, nothing. They told me that if it did not arrive they would refund my money. The product arrived in good condition but to use it for the next course.
Mayca Sanfer
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Presentation very comfortable as in a booklet and the stickers for things are fine but the ones for clothes fall off too easily even if you follow the instructions for placement. Good thing I took few because I didn't know them....
Alba Baños
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I had gotten them years ago with my first child and was super satisfied! This time, however, The colors of the prints are not very garish compared to the original, the bold lettering is blurry in almost all sizes, and the sheet of tissue for the sticky labels is missing at all, which involves ironing. I am very disappointed!
Alessandra C.
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Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received the replacement of the defective batch. If not, please contact us immediately at [email protected]. Best regards, Alessio
3
/5
★★★☆☆
Timely delivery. The labels are very nice but the heat adhesive ones start to peel off in the first wash. The adhesive ones, on the other hand, have held up.
Lucía Romero Aguilar
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Too long a delivery time to receive the labels.
Chiara F.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
3
/5
★★★☆☆
The labels are very pretty, but peel off after the first wash.
Fabienne Mata
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
3
/5
★★★☆☆
Very fast delivery but this time the self-adhesive labels were not cut properly. Some tore when I peeled them off the sheet. Do you have a tip for sticking them on socks?
Isabelle
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Very pleasant site, fast delivery, very pretty, but the iron-on labels don't stay on, they come off after 2 or 3 washes, and the same goes for the object labels, they come off. I'm disappointed, I made a first order satisfied with the delivery and quality I made a second order. I shouldn't have
Melany
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Answer from Petit-Fernand
Hello Melany, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
Really disappointed with the product. After 2 washes, 70% of the labels were gone. The application time etc. was well respected. I won't be recommending it again, given the price and mediocre quality.
Justine. A
Translated review
Answer from Petit-Fernand
Hello Justine, We're very sorry to hear about the problem with your labels. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Emma