/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.
Roberta A.
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you had a disappointing experience with our shipment. However, we would like to point out that we have responded to your communications and have proceeded to refund your order, which you have already received confirmation of. In addition, you also received your labels (albeit late). We thank you for your feedback, as it helps us to improve our service. We remain available for further clarification and apologize again for the inconvenience caused. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I ordered two products neither of which ever arrived. I would say very bad.
Sara
Translated review
Answer from Petit-Fernand
Dear Sara, We are sorry to learn of your unsatisfactory experience. Our customer service department contacted you to obtain further information regarding your order, unfortunately we did not find any complaints registered on your behalf. We look forward to your response so that we can assist you in the best way possible. We thank you for your understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.
Raquel
Translated review
Answer from Petit-Fernand
Good morning Raquel, We are sorry to read your message and that you had so many problems with the carrier. Your comments are very important as they allow us to improve ourselves. As for your order, we are delighted that you like it Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Shipment did not arrive on time 2 times. Too bad, requested and received refund.
Rota S.
Translated review
Answer from Petit-Fernand
Dear Stefania, Thank you for your feedback and we sincerely apologize for the inconvenience related to the timing of the shipment. We understand how frustrating it can be and are sorry that your order did not arrive as expected. We are glad that we were able to assist you with a refund, but we will do our best to improve our service in the future. We assure you that we are working to avoid such mishaps. Thank you for your understanding and for giving us a way to serve you. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order, despite being sent this link to review it!
Heather L.
Answer from Petit-Fernand
Hello Heather, Our customer support has emailed you to try and resolve this issue. We're very sorry that you've experienced this delay with postal services, and we hope that our solution will be satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
No order received
Megane M.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.
Virginie A.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Labels delivered in two months, obviously after the need...
Fl
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about your late delivery. Unfortunately, we have no influence on Chronopost's service. However, we hope that you will still be able to use your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed to have received labels that did not stick to the garment, even after waiting for the u rest after sticking. Disappointed because I had already ordered last year and that's why I went back. But very disappointed with my order. Disappointed because they are badly cut
Coralie C.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We're very sorry to hear about this problem with the cutting of your labels. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The labels come off after just one wash!
Cyprien F.
Translated review
Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have contacted you by e-mail to help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Hello I did not receive the order...
Bouaicha C.
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very bad experience! Hands off! I waited weeks for the name stickers and they never came. Firstly, when I ordered them it said they would be delivered in 4 days. But they never came. Then I contacted customer service and was informed that the order was in transit. But the product never arrived!
Agnes
Translated review
Answer from Petit-Fernand
Hello, thank you for your review. However, it is impossible for your delivery to take place within 4 days, as you have actually opted for standard delivery, which takes a maximum of 10 days. All our delivery times are mentioned when you select the delivery method during the ordering process. Beyond that, we unfortunately have no control over the postal service. This bad experience affects us as well. However, we hope that you have received the refund you requested. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I emailed customer service,never received a response....I received 10 labels in another person's name so I paid for 10 labels that I will never be able to use
De C.
Translated review
Answer from Petit-Fernand
Buongirno Azzurra, We are very sorry for the inconvenience encountered with the labels we received. We understand the inconvenience and would like to extend our sincerest apologies. Our customer service offered you two options and you chose to receive a refund, which has already been done. We sincerely apologize for the misunderstanding with the labels. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Thank you for your understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Still nothing to me and hop ordered and paid on September 4 !
Gabrielli S.
Translated review
Answer from Petit-Fernand
Dear Silvia, We apologize for any inconvenience you may have experienced. Your satisfaction is very important to us. We want to make sure that we handle it in the best possible way, and for that, it is crucial that we receive complaints directly from our customers. This way, we can respond more quickly and efficiently to your needs. We would like to let you know that we will be in touch with you to provide updates on your order placed on September 4. If there are additional details that you think would be helpful to you, please share them with us. We thank you for your patience and understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Fast service
Nisrine D.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to give us 5 stars. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Ignorance of the right of withdrawal. Customer service very slow and not looking for any solution. Fortunately I paid by paypal.
Alison K.
Translated review
Answer from Petit-Fernand
Hello Alison, We're sorry to read your message. I can confirm that your order has been cancelled following our exchanges đŸ™‚ Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought an aesthetically pleasing gourd, but it leaks.
Adeline R.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your gourd. Please contact us so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I didn't have time to pick up my parcel, I didn't receive it
Claire B.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
1
/5
★☆☆☆☆
I have not received my order.
Laurence
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Anneka
Answer from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
1
/5
★☆☆☆☆
It has been 10 GG and the order has not yet been delivered. Too long a time frame
Corrias I.
Translated review
Answer from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Null! labels wash off the first time they're used
Laura L.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered the stickers with regular delivery and they never arrived. I got my money back, and placed another order, this time with more expensive delivery, to a pickup point (4.90). The envelope was addressed to my name, with the street, no house number, no indication of the store that served as the pickup point. The courier called me and would not deliver the package because he was looking for me, there was no indication of the pickup point on the envelope, I finally convinced him. Very bad bad experience, and luckily they make labels....
Marcella N.
Translated review
1
/5
★☆☆☆☆
I haven't received my order despite ordering it over months ago now
Georgina
1
/5
★☆☆☆☆
Don't stop on find them stuck to my clothes instead of sons school clothes ! Waste of money ?
Carmella
1
/5
★☆☆☆☆
I never received the labels.
Andréa Mccann
Translated review
1
/5
★☆☆☆☆
I would love to be able to review the labels I ordered on August 27, unfortunately as of today (September 24) I have not received them.
Francesca
Translated review
1
/5
★☆☆☆☆
I never received my order
Valeria
Translated review
1
/5
★☆☆☆☆
I am really disappointed by this site. I have placed several orders and after a few months, all the products have defects - 4 water bottles: the caps are coming off. 2 were birth gifts and therefore only used for a few months. - snack box: the label comes off When I call customer service, they tell me that my order is too long ago... I've tried to explain that the material has only been used a few times, knowing that they were birth gifts. In short, I wouldn't recommend these products and wouldn't order them again!
Alexandra Rabusseau
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Unfortunately, as my colleague has informed you, the time limit for making a claim on an order is three months from the date of purchase, whether for a return or a refund. Your orders are over three months old. We're sorry we can't help you further. Good day to you, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Long delivery and nothing fits first wash everything is gone yet well respected the instructions ... disappointed
Sophie
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette