/10
★★★★★
based on 125623 reviews published
★★★★★
based on 125623 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).
Kévin D.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
A good experience..I waited almost a month to get my order
Mihaila C.
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Answer from Petit-Fernand
Good morning, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your order and understand how frustrating it can be to wait. We are constantly working to improve our shipping times and ensure that our customers receive their orders in a timely manner. Your patience is greatly appreciated and we are glad to know that despite the delay, you had a good experience with us. If you have any further questions or needs, please do not hesitate to contact us. Good day, Clare, Petit-Fernand
2
/5
★★☆☆☆
I did not receive the order for the start of school despite the fact that I placed the order at the end of August. In spite of this the very friendly operator made me send it again.
Mantero E.
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Answer from Petit-Fernand
Buongirno Elisa, We thank you for your message and sincerely apologize for the inconvenience. ?? We will contact you shortly to ensure that the second mailing, at our expense, has arrived correctly. We apologize again for the inconvenience and thank you for your patience. Clare, Petit-Fernand
3
/5
★★★☆☆
Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.
Sonia
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Answer from Petit-Fernand
Hello, Thank you very much for your loyalty We are sorry for the delay in delivery this time Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The stickers took a long time to arrive, as sent from France, which wasn't made clear. They do not actually seem to work and fall off in the wash. They are also badly perforated, so almost impossible to remove from the sticker sheet in the first place. I give this 2 stars as they are actually pretty cute stickers, just useless. I would not buy from this company again.
Christine B.
Answer from Petit-Fernand
Hello Christine, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty. Have a wonderful day!
2
/5
★★☆☆☆
We bought some labels and stickers for the beginning of the school year for our daughter, they arrived late and the envelope was torn and empty. We informed you of what happened and you sent them again, they arrived on Saturday afternoon and the envelope had scratches and some of the pages were wrinkled. We will sincerely consider ordering from you again. Thank you
Pepe
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Answer from Petit-Fernand
Hello, We are sorry to hear that your order has arrived wrong again. We have just contacted you to help you as soon as possible ! Hello, Camille Petit-Fernand
3
/5
★★★☆☆
This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.
Christina S.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product
Frances M.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Labels were very nice but delivery was extremely slow.
Rv
Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
They come off in the wash. Useless
Jo
Answer from Petit-Fernand
Hello Josephine, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty. Have a wonderful day!
2
/5
★★☆☆☆
Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.
Melanie R.
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Answer from Petit-Fernand
Hello, we are sorry that the delivery was not successful. In fact, your order was sent in an envelope because you ordered a single label booklet. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks
Andrea C.
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Answer from Petit-Fernand
Good morning Andrea, Thank you for your feedback and we apologize for the mishap regarding the late delivery. We are aware of the importance of receiving orders on time, especially during a sensitive time like the beginning of the school year. Unfortunately, unforeseen issues sometimes arise that can affect delivery times. We are actively working to improve our processes and ensure that similar situations do not occur in the future. Please contact us if you have any further needs; we will be happy to offer our assistance. Clare, Petit-Fernand
2
/5
★★☆☆☆
Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.
Rachel C.
Answer from Petit-Fernand
Hello Rachel, We're sorry that Royal Mail did not deliver your order. As we do not handle deliveries ourselves, we do not have any more information than you regarding the whereabouts of your orders. We hope that the solution brought by our customer service was satisfactory. Have a wonderful day!
2
/5
★★☆☆☆
Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.
Rosamaria L.
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Answer from Petit-Fernand
Good morning Rosamaria, we understand your disappointment with the delay in the delivery of your order. We apologize for any inconvenience caused and assure you that we are doing our best to improve shipping times. If you need further information or assistance, please do not hesitate to contact us. Clare, Petit-Fernand
2
/5
★★☆☆☆
I paid to have it delivered express, and it arrived 6 days later.
Janire
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Answer from Petit-Fernand
Hi Janire, We apologize for the delay in delivery. We have just sent you an email confirming the reimbursement of the shipping costs 🙂 Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Unfortunately this pack of stickers are not lasting and keep coming off in the wash
Claire
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
Yves R.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Nice printed but Unfortunately the stickers come off from the clothes after washing.
Karolina
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
Patrizia
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Answer from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand
3
/5
★★★☆☆
1st order not received. Call to after-sales service. They send me back a batch of labels...which takes 1 week to arrive...SMS chronopost not received...label put on, 1st wash...label taken off....
Adeline B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
Claudia
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Answer from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
Good reception of the 2nd order! Satisfied, the colors are nice and the writing is easy to read... For the 1st order, it's a flop!... never received my order...
Vanessa M.
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Answer from Petit-Fernand
Hello, Thank you very much for your email. Please do not hesitate to contact our customer service department so that we can help you with the order you did not receive. We hope the second order gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Angela
Answer from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
2
/5
★★☆☆☆
Labels go in the washing machine
Sylvia R.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I like the concepts of water bottles and design however after using bottles, one of my kids came from school and said it smells metal and the taste of water was different. I checked it and my kid was right. It smells unpleasantly and the taste of the water inside seemed different from fresh water. Unfortunately, since then, my kids stopped using bottles.. shame, I was so excited these bottles to arrive and hopeful about the quality. To be honest, I am slightly disappointed and gutted as even the delivery costed me a lot. I am happy with the labels though. They are nice and good qualities .
Berrin O.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
Products arrived in eleven days, just in time to be used
Ferretti S.
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Answer from Petit-Fernand
Dear Serena, We are sorry that the delivery time did not meet your expectations. We are committed to continuously improving our service. We thank you for your feedback. Chiara, Petit-Fernand
2
/5
★★☆☆☆
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
Carmen
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Answer from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
They arrived very late the courier service very bad
Elvira
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Answer from Petit-Fernand
Hello Elvira, Thank you for your message. We are sorry for this delivery delay but we hope you like our products. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
It took a long time to arrive
Elena
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Answer from Petit-Fernand
Good morning Elena, We are sorry to hear that the carrier took a long time to deliver your order. We hope that as far as the products are concerned, everything is to your liking 🙂 Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Disastrous experience from start to finish. Never again.
Kunde
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Answer from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins