/10
★★★★★
based on 125750 reviews published
★★★★★
based on 125750 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order?
Odile Terrisse
Translated review
Answer from Petit-Fernand
Hello, I apologize for the inconvenience. We have sent you an email to locate your order and resolve the problem. I wish you happy holidays! Maialen
1
/5
★☆☆☆☆
I never received my order.
Helene Champion
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order STILL NOT RECEIVED AFTER 2 MONTHS of ordering. Really disappointed and I absolutely do not recommend. I would like my money back immediately!
Naomie
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
After 1 month the labels still haven't arrived. Very bad
Teresa L.
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Answer from Petit-Fernand
Dear Teresa, We are sorry to hear that you have not yet received your order. We have already contacted you so that we can find a solution to the inconvenience caused to you. Best regards, Alessio
1
/5
★☆☆☆☆
The order never arrived--I ordered well in advance to get it for Christmas but then it didn't arrive on time. So about the products I have no way to say anything because I haven't seen them yet. Too bad!!!
Anna
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Answer from Petit-Fernand
Good morning Anna, We are sorry for the delivery time, we have sent you an email informing you about the location of your order. Have a nice day ?, Alessio
1
/5
★☆☆☆☆
Don't buy the Christmas stickers... Too small and they're white on one side.... Very over the top.
Elodie Hennion
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Answer from Petit-Fernand
Hello, Thank you for your comment and we are sorry for any inconvenience caused. I can confirm that all the information on our products (dimensions...) and instructions for use can be found on our website. You have therefore received a product that conforms to the description! Have a nice day, Maialen
1
/5
★☆☆☆☆
I simply did not receive my order ?1001736794?
Rachel Kanoui
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Answer from Petit-Fernand
Hello, I apologize for the inconvenience! I have sent you an email to locate your order as soon as possible. Happy holidays! Maialen
1
/5
★☆☆☆☆
After 22 days I still have not received the order and there is no way to contact by phone, nefarious and disastrous service, it has cost me 30 euros and there is no way to recover it.
Laura Massana Vicente
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. Unfortunately, we have had many problems regarding the delivery service in Spain due to the long weekends and holidays that have delayed all shipments, that is why we are looking for new partners to make deliveries. We will contact you by mail to find a solution ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I had an offer of 25% which I didn't get, I'm really disappointed.
Carole Cecak
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, I have sent you . Sincerely, Maialen
1
/5
★☆☆☆☆
Order still not received and no quick response from after-sales service! Very disappointed.
Sonia Da Costa
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Answer from Petit-Fernand
Hello Sonia, We apologize for the inconvenience. We contacted you on 14/12 regarding your order. However, your order should already have reached you. Please reply to the e-mail in question, confirming your address so that we can find a solution as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
I have not received my order. I can't reach anyone at customer service. They are gifts for christmas. I'm disappointed.
Nathalie Piedloup
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Answer from Petit-Fernand
Hello Nathalie, Please accept our apologies for the inconvenience. We contacted you yesterday regarding your order. We will do our best to find a solution for you as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
Unfortunately, this 2nd time I've ordered from you leaves me unsatisfied. Your labels don't hold or don't hold as well as they used to. My children wear uniforms to school and have labels on all their clothes. I've had to re-stick them for the 3rd time since the start of the school year, and I find them in my washing machine, stuck on other clothes, on my lingerie... In short, not great, too bad
Invité
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Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
I have not received my order it's been over months
Amanda J.
Answer from Petit-Fernand
Hello, your order made on 5th December was sent the 7th, you should indeed have received it in the meanwhile. If it's not the case or you meant another order (that we couldn't find with your email adress), please contact our customer service so we find a solution.
1
/5
★☆☆☆☆
Not great, the labels are already peeling off
Estelle
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
Big problem with delivery. The labels never arrived.
Virginie Philibert
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 16/12. We remain at your disposal and hope you will receive it soon! Have a nice day, Maialen
1
/5
★☆☆☆☆
The website is easy and intuitive. They are practical although I have not yet put them on so I can not comment on durability or resistance to washing. Great customer service. We had a problem with the shipment and they responded quickly and did not put any problem to resend the order. The format is nice and I'm sure they will be super practical for me not to lose anything of our little one. I highly recommend it.
N.bel.r
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Answer from Petit-Fernand
Hi Josefa, Thank you so much for your order and the kind words. We are delighted to hear that you had a good customer experience. I wish you a happy day! Bea
1
/5
★☆☆☆☆
I never received my order... I'm still waiting! It's been 3 weeks already
Coralie
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Answer from Petit-Fernand
Hello Coralie, Thank you for your message. When I look at your order, I notice a small problem with the address provided at the time of purchase. I invite you to write us an email on [email protected] and give us your complete address. Looking forward to hearing from you, Have a nice day! Bea
1
/5
★☆☆☆☆
I have not received an order that I ordered on November 23. It is not true that, as you say, I did not reply to your email on December 13. I can send you a screenshot replying that the address was correct. The point is that I still have not received anything.
Begoña Cortina
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Answer from Petit-Fernand
Hi Sandra, I am very sorry that you have not received your order yet. On December 13 I had asked you if you would like to keep the same address for the new shipment. Unfortunately without your reply we can not do anything. I am waiting for you and wish you a happy day! Bea
1
/5
★☆☆☆☆
I made a request and it has never arrived. They told me they were making it again and I'm still waiting.
Maria
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Answer from Petit-Fernand
Hi Maria, I am sorry to hear that you did not receive your order. I confirm that the labels have been remanufactured and shipped on December 13 to the same address. They should not take long to arrive! Best regards, Bea
1
/5
★☆☆☆☆
I still haven't received my order!!!
Marie Godeau
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Answer from Petit-Fernand
Hello Marie, I'm sorry you didn't receive your order. Could you please reply to our e-mail so that we can find a solution to your request? I look forward to hearing from you, and wish you a wonderful day! Bea
1
/5
★☆☆☆☆
Order received and it does not correspond to my order. No response from the after-sales service, neither via the website nor via facebook. Disappointed! Yet I was delighted with all my other purchases.
Gaillez
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Answer from Petit-Fernand
Hello Amandine, We apologize for the delay in replying. The elves are very busy at the moment...lots of good children this year! I can confirm once again that your products will be remanufactured, and I apologize on behalf of C-monEtiquette for the anomaly that occurred during the personalization of your labels! Have a nice day! Bea
1
/5
★☆☆☆☆
The labels don't peel off properly, so they're corroded and don't stay stuck to the clothes.
Client
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. I'm very sorry that you have experienced difficulties with our products. Could you please send us photos of the faulty labels to [email protected]? We will pass them on to our quality department and get back to you as soon as possible. We look forward to hearing from you. Have a nice day! Bea
1
/5
★☆☆☆☆
Order never received, I contacted customer service again and they informed me of the rapid return of my order - still nothing. My initial order was dated October 27.
El Baqqali Boutaina
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Answer from Petit-Fernand
Hello, I am very sorry that you have not received your order. Please send us an e-mail to [email protected] so that we can understand the cause of the problem and get back to you as soon as possible. I remain available and wish you an excellent day! Bea
1
/5
★☆☆☆☆
Order never received
Naomie
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Answer from Petit-Fernand
Hello Naomie, I'm sorry you didn't receive your order. Please email us at [email protected] so that we can get back to you as soon as possible. In the meantime, I wish you a beautiful day! Bea
1
/5
★☆☆☆☆
Lousy service. They don't send anything and they don't even inform you that they won't send it and after a month you have to ask for a refund because they don't even do that.
Lucía Vergara
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Answer from Petit-Fernand
Hi Lucia, I apologize for the inconvenience. Orders are shipped within 48 hours after payment. Unfortunately, we are unable to refund if customers do not notify us that they have not received the products. Please send us a message to [email protected] so that we can find a solution. Have a nice day! Bea
1
/5
★☆☆☆☆
My opinion is horrible! I have been waiting since September for an order that still has not arrived. The address has been confirmed 5 times, supposedly it has been sent again and it still hasn't arrived!!!! The solution they give you is none, they send it by letter and they are not even able to certify it !!! You try to talk to someone responsible and they tell you that as they do not speak Spanish you have nothing to do, just with the teleoperator who is responsible for passing the incident that is never solved!!!! So I'm still waiting and I don't even know what
María López Chillón
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Answer from Petit-Fernand
Hi Maria, I am really sorry for what happened. It is not normal that your order has not arrived yet. I ask you to please contact us at [email protected] so we can find a solution. Or forwarding to another address or refund, as you prefer. I look forward to hearing from you and wish you a happy day! Bea
1
/5
★☆☆☆☆
Very bad, it arrived 3 weeks after I ordered it. 3 weeks and they tell me that they send it to me again. To wait more time. No thanks I will look for another company
Jehac
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused by the transport service. I confirm that your order has been delivered on 09/12. I invite you to consult the tracking number LD114596458FR with Correos if you have any doubt. Have a nice day, Maialen
1
/5
★☆☆☆☆
Labels ordered 15 days ago, still not received.
Clemence Paret
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Answer from Petit-Fernand
Hello, thank you for your message. Could you please send us an e-mail to [email protected] and tell us your order number so that we can get back to you as soon as possible? I look forward to hearing from you, and wish you an excellent day! Bea
1
/5
★☆☆☆☆
Labels that don't fit I wrote several complaints and no response Finally it was on social networks that I was finally told that they no longer dealt with this type of request (nice mentality) In addition they refused my cashback igraal for no reason it rjai well paid and I had no commercial gesture Disappointed
Tats
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Answer from Petit-Fernand
Hello, I can confirm that it's not normal for the labels to come off. I invite you to send us an e-mail at [email protected] Could you also send us a screenshot of the message telling you that we no longer deal with this type of request? This seems very strange to me, as C-monEtiquette is committed to reproducing any product that may prove to be faulty. Looking forward to hearing from you, Have a nice day! Bea
1
/5
★☆☆☆☆
This is my second order with you. Again I haven't received my order yet. The first order I made you had to resend it again and it worked. Now it has happened again. Can you tell me if the order should already have been delivered? Because I don't have it yet? Thanks
Alistair
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Answer from Petit-Fernand
Alistair Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. We sent you an email in order to find a solution. Please accept our sincere apologies. Have a good day ?, Alessio