/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The stickers have not arrived. ??
Iuliana K.
Translated review
Answer from Petit-Fernand
We are very sorry to hear that you have not yet received your order. Please confirm with Customer Service that the postal address you provided with your purchase is correct. We will send you the labels at our expense.
1
/5
★☆☆☆☆
Very poor quality. The stickers are hard to stick, they peel off after washing and I'm talking about 100% cotton garments, not recommended. Too bad because the design was beautiful.
Carmen Sánchez Sánchez
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order to date. Nor have I received a reply to my inquiry to customer service. I am waiting and disappointed
K.s.
Translated review
Answer from Petit-Fernand
Please accept our apologies. We never received an email from you. Please confirm the address you provided at the time of purchase by emailing [email protected]
1
/5
★☆☆☆☆
Unfortunately I have not received the delivery to date!!!
Viktor
Translated review
Answer from Petit-Fernand
We apologize for the inconvenience. Please confirm your address via [email protected] and we will reship the order at our expense.
1
/5
★☆☆☆☆
Order shipped on November 23rd, here we are on December 7th and still nothing received. I'm waiting for a commercial gesture from the after-sales service and to receive my order, which was urgent...
Klr
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery service. In order to find a solution to your problem as soon as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Sadly after many successful orders from you I have yet to receive my latest order. I am hoping it is just late arriving. This is why I have given such a low rating this time.
Sally
Answer from Petit-Fernand
Dear Sally, your order has been produced and handed over to the delivery service on 26th of November with the note "Priority/Air Mail". From this point on, you can expect up to 10 working days until a shipment from France arrives in the UK.
1
/5
★☆☆☆☆
Order never arrived, it's been 3 weeks! Site to avoid, unreliable, and reading the comments apparently I'm not the only one to whom this has happened, thieves !!!
Haf
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I still haven't received anything The coli tracking number doesn't work. I'm very disappointed
Amandine Porcher
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
It has not arrived at the address indicated, it has been left at another similar address. It was to be delivered to a nursing home and did not arrive.
Laura G. Cantavella
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 03/12. You will receive it shortly ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Following my message of November 12 and C-monEtiquette's reply on November 17, I'm still waiting for the parcel. With the tracking number given, I get this message every time: "Your Colissimo will soon be entrusted to us! It is being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, you can contact your sender or their customer service department." So either I receive my parcel very quickly, or I file a complaint for theft and fraud.
Cynthia A.
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, I would ask you to send us an e-mail to [email protected] (specifying the Colissimo problem) so that we can return the labels to you at our expense and make a complaint to the delivery person. Best regards, Maialen
1
/5
★☆☆☆☆
I am very disappointed with the quality of the labels!
L Laetitia
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. In order to help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
Order placed on 22/11, here we are on 2/12 and still nothing in the mailbox.
Klr
Translated review
Answer from Petit-Fernand
Hello, Please accept our apologies for the inconvenience. All orders are produced and handed over to the postal services within 48 hours. They are stamped at the priority rate and delivered to you by the Post Office within 2 to 6 working days. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Disappointed the labels for the shoes do not fit at all .
Romy Chanu
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback and order at C-monEtiquette. It's not normal for the labels to come off. In order to find a solution as soon as possible, please send us an e-mail to [email protected] with some photos of the defective labels. Have a nice day, Bea
1
/5
★☆☆☆☆
I did not receive the order.
Nadia Martinez
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 11/26. Please note that this new shipment may take a few days to arrive, so please wait and if it has not arrived by the beginning of next week, please contact us at [email protected] ! Thank you very much for your patience ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Parcel never received, after several searches I see that this is your modus operandi for ripping off consumers. Fortunately, I paid with Paypal, which is now taking care of the incident. Avoid !!!!
Lisa
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
I've been waiting almost a month for an order of some labels, I don't see it as normal. I will not buy again
Thais Cadenas
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Please, we ask you to send us an email to [email protected] with your order number if you have not already done so, so that we can inform you and locate your order and do our best to find a solution. Have a nice day, Maialen
1
/5
★☆☆☆☆
I placed an order on November 4, which according to the company has lost the delivery company. After 3-4 e-mails, that if I want to change the order, and what I want is to receive the new one. Well, November 24th and I still haven't received anything. I think that the company should satisfy the customer that some batch gift for all the shortcomings. Obviously this will be the last time I will order from you again. Thank you
Noelia Fornes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was reshipped free of charge according to your request on 11/23. This new batch may take a few days to reach you as it depends on the delivery times of the Post Office ! I also inform you that all our orders come with a gift tag template. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very pretty The colors and patterns are great, but the iron-on labels don't hold on the clothes I'm disappointed. I don't and wouldn't recommend labels.
Ludivine Delhome
Translated review
Answer from Petit-Fernand
Hello , Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to send me photos of the peeling labels to our e-mail address [email protected]? This would enable me to contact the quality department and provide you with a solution as soon as possible. Have a nice day! Maialen
1
/5
★☆☆☆☆
PRODUCT NOT RECEIVED
Thierry Gruffat
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the delivery. In order to find a solution to your problem as quickly as possible and to locate your order, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
1st order of labels for children's clothing placed on 08/11/2021 Having received nothing by 16/11/2021, I informed customer service who refused to process the request before 23/11/2021 to allow a "time of receipt", even though the shipment had supposedly left by priority mail D+1 on 09/11. So I had to wait 14 days after their dispatch date for them to even agree to process my claim. In the end, they offered nothing other than to resend via the same channel. In short, I wasted 16 days waiting for labels, not to mention the price of the order thrown out the window. For my next orders, I'd rather try another site.
Soso
Translated review
Answer from Petit-Fernand
Hello, We apologize for the delay caused by the transport agency. Unfortunately, although our orders are manufactured in 48H as indicated on our website, La Poste has its own delivery times, i.e. from 2 to 10 working days, which we must scrupulously respect for any complaint. Have a nice day, Maialen
1
/5
★☆☆☆☆
The termo adhesive labels do not stick to the labels of the clothes and for the classic labels they do not hold in the long term very disappointed with my purchase.
Martin
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received my parcel. I contacted C-mon étiquette and unfortunately my problem was not resolved. I paid +/- 100 for something I never received and no help from you! So yes very disappointed and I feel I have been robbed. You are working with a delivery company that did a poor job! I don't have to pay for it! Really very unhappy!
Julianne Bruyerre
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused by the delivery service. We have already found a solution with you via email. Have a nice day, Maialen
1
/5
★☆☆☆☆
Unfortunately, I don't think the quality is good at all. I ironed it onto a dress (with a normal jersey fabric) and onto a pair of thermal leggings. Unfortunately it lasted exactly one day. On one it tore in the middle on the other it came off completely. Too bad
Ye D.
Translated review
Answer from Petit-Fernand
We are very sorry that our labels are causing you problems. They should not come off. Please read the private email for replacement details.
1
/5
★☆☆☆☆
I never received my order!
Melanie Martinez
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
My order never arrived, but the support staff has been very kind and has always been in contact with me. I am waiting for the refund to be reflected in my account, it is a pity that they have problems with shipments, so far I seem very responsible in terms of follow-up and responses to my emails and giving me a solution to my problem.
Yuliana Sauceda
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm however that your order was successfully refunded as per your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
I'm very disappointed that the labels don't fit.
Laura Baudu-geneste
Translated review
Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It is indeed not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the faulty labels to our e-mail address [email protected] Have a nice day, Maialen
1
/5
★☆☆☆☆
Untracked shipping is fine, but for over a month I have been waiting for the labels to be shipped, unfortunately I will no longer buy from this site. everything I buy on line arrives on time, except from this site!
Carmela A.
Translated review
Answer from Petit-Fernand
Good morning Carmela, I am sorry you have not received your order yet. We are still on schedule for delivery, so your order should be delivered in the next 2 days. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did respect all the indications. They are beautifull, but do not stick on clothes after washing and drying, so they one by one fell off
Oana S.
Answer from Petit-Fernand
We're sorry to hear that. It shouldn't happen. Could you contact our customer service for more information? We're happy to help find a solution.
1
/5
★☆☆☆☆
I love these labels. Very practical for everyday use. And for school. I highly recommend them. P.s: even the teacher asked me where I'd found the labels. ??
Vanessa Raimbaud
Translated review
Answer from Petit-Fernand
Thank you very much for your kind message. The C-monEtiquette team is delighted to know that our products suit you perfectly. I guess it's a mistake, 1 star out of 5? 🙂 See you soon at C-monEtiquette, Bea
1
/5
★☆☆☆☆
Order placed on November 1, 2021 and not yet received
Stefania M.
Translated review
Answer from Petit-Fernand
Good morning Stefania, We are sorry to hear that you have not yet received your order. The address you entered when you placed your order was incorrect, so postal services is in the process of returning the package to the sender. We will be sure to notify you as soon as we receive it. Have a nice day, Alessio