/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I ordered custom labels (very nice) on September 3, they were shipped a few days later but two weeks later they still have not been delivered to my address. Certainly the problem is with the postal service, but I cannot assign a higher rating....
Velia B.
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Answer from
Petit-Fernand
Good morning, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
I placed an order and never received the goods, contacting customer service is virtually impossible. I feel mocked and scammed since I paid to receive nothing
Donatella
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Answer from
Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. We can be reached by email at [email protected] to find a way to make up for the order not received. We are confident in the quality of our products and our business, toward which we hope to earn your trust again. Louis
1/5
★☆☆☆☆
I did not receive the order placed, I contacted the seller who at first seemed helpful in resolving the problem, then when I confirmed the shipping address I was asked to stop writing so as not to hinder the process. Fortunately, I paid with PayPal
Antonella S.
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Answer from
Petit-Fernand
Dear customer, in the meantime we apologize for the delay in response, it was related to the strong demand. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
Package never arrived. Refund to date not received
Grazia R.
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Answer from
Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
I have not received anything, order placed more than 20 days ago. Very disappointed
Mamma D.
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Answer from
Petit-Fernand
Good morning, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if in the meantime it has not yet been delivered. Louis
1/5
★☆☆☆☆
Very bad...I ordered nametags and never got them, customer service asked me to wait and contact them again, but they have disappeared and are no longer responding.... already paid and never received.... NEVER AGAIN.
Nicoletta
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Answer from
Petit-Fernand
Good morning, our team has dealt with each question individually. I am sure that, although with a slight delay, you will have been provided with the right assistance. I would ask you to email us at [email protected] ,we will find a way to rectify the order you did not receive and earn your trust in our products again. Louis
1/5
★☆☆☆☆
Unfortunately, I placed the order on September 6 and after 20 days I have not received anything....
Sonja V.
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Answer from
Petit-Fernand
Good morning, we can be reached by email at [email protected] to find a satisfactory solution for you if your order has not yet arrived. Louis
1/5
★☆☆☆☆
After 14 emails back and forth and multiple messages Now not being answered, I am no closer to getting my stickers, with the company stating money is pending even though sent proof that money had left my bank account!!! Not very happy!!!
Anna I.
Answer from
Petit-Fernand
Good morning Anna, we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1/5
★☆☆☆☆
I have to give one star. I have been ordering labels since September 6 and to date still nothing!!!
Ilaria G.
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Answer from
Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution if in the meantime your order has not arrived. I am sure you will have been provided with the right assistance by our customer service team. Louis
1/5
★☆☆☆☆
It has been 24 days since my order and it has still not been delivered.
Ciro G.
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Answer from
Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. Although independent of us how the postal services work, we would be glad to help you understand the status of your order if you have not received it in the meantime. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
Very nice etchicette, but the application process can ruin even cotton clothes (too high temperature). Too bad
Julia G.
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Answer from
Petit-Fernand
Dear customer, I am sure our team will have taken care of your question. I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1/5
★☆☆☆☆
I placed an order about 1 month ago, still not received. Customer service is almost non-existent, they just resented me for sending too many emails (because I wasn't getting feedback). I am still waiting, obviously first and last time I place an order with petit fernand.
Arianna
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Answer from
Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1/5
★☆☆☆☆
I ordered some labels and they have yet to arrive it's been almost a month
Joanna V.
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Answer from
Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
After 20 days of waiting I still have not received the package already paid!!! Writing to their customer service email I got no response except the first time they asked me to wait up to 10 days after that I had no response....bad!!! I was excited to buy from them because the material looks good to me but on shipping and customer service is really outrageous.
Elisa S.
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Answer from
Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1/5
★☆☆☆☆
(Update: I received a second order for free after a month and a half from the first order never received unfortunately). I still have not received my order, I was told to wait until September 21. Customer service responds with an automated email that has very Inbound and that they will respond soon. Very bad experience, I don't understand why the service has deteriorated so much from two years ago.
Ilaria D.
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Answer from
Petit-Fernand
Dear Ilaria, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
I had given a good review just xke the labels are really nice ... but having placed a new order and again I didn't get them x the second time then I'm not in it anymore .. unreliable sorry!
Gioia B.
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Answer from
Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1/5
★☆☆☆☆
What do I have to do the review if since September 2 I still haven't received the labels but you took the money right away....and to this day I was forced to buy more and spend more money... the payment I made to you refund them to me???? So much good publicity and then you don't even answer the phone they should no longer buy any items from you....you are shameful
Manuela M.
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Answer from
Petit-Fernand
Dear Manuela, We are sorry for the unpleasant experience you had with us. I hope in the meantime you have received your order, if not, please contact us at [email protected] and we will find the most appropriate solution. Please accept our sincere apologies. Best regards ?, Alessio
1/5
★☆☆☆☆
Products never arrived. Non-existent assistance, only automatically generated responses.
Ema
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Answer from
Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1/5
★☆☆☆☆
I placed an order a few weeks ago they sent me a text message saying I had to pay delivery charges for 1.95 euros in the end they took 25. The site is not secure and the package never arrived. Disappointed and screwed!
Rossella M.
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Answer from
Petit-Fernand
Good morning Scarlett, for Italy there are no customs fees: it must be a spam, it is absolutely not a message from us. About your order instead, I kindly ask you to write to us at [email protected] to check the status of your order. Luigi
1/5
★☆☆☆☆
The package I received was missing the wooden label for the backpacks and although I pointed it out several times I could not get it ??
Annalaura M.
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Answer from
Petit-Fernand
Dear Annalaura, We are sorry to hear that the product arrived incomplete, I hope in the meantime you received the items in question. If not, please contact us immediately at [email protected]. Best regards, Alessio