/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not received my order .
Fanny Gimenez
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Answer from Petit-Fernand
Hello, Thank you for your message and order at C-monEtiquette. I am sorry that you have not received your order. I invite you to write to us at [email protected] so that we can find a solution. I look forward to hearing from you, and wish you a pleasant day, Bea.
1
/5
★☆☆☆☆
The parcel still hasn't arrived despite a letter tracking option. Too much waiting time (+14 days)...I can't test/evaluate the product yet.
Monsieur
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies concerning the transport agency. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order not received No return from the customer service I asked to have my order reshipped If this is not possible, please reimburse me Cordially Mrs Duparc
Mme Emilie Duparc
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. We have contacted you by e-mail to confirm your postal address so that we can send you the order at our expense. Please confirm this so that we can solve your problem as soon as possible! Have a nice day, Maialen
1
/5
★☆☆☆☆
The product has not arrived
Sig.ra C.
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Answer from Petit-Fernand
Dear Chiara, We are sorry to hear that you have not yet received your order. I have sent you an email to confirm the address in order to find a solution. Looking forward to your feedback Have a nice day, Alessio
1
/5
★☆☆☆☆
I was happy when I saw these labels because the graphics are nice but they don't wash out, so they're useless.
Laura Baudu-geneste
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Answer from Petit-Fernand
Hello, Please accept our sincere apologies for the inconvenience caused. It's not normal for the labels to come off, it must be a faulty batch. In order to help you, please send us photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
After more than two weeks, the order has still not arrived
Lungu R.
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Answer from Petit-Fernand
Dear Roxana, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Have a nice day, Alessio
1
/5
★☆☆☆☆
Never happened but the labels never arrived. And my orders do not show the last purchase. I spent almost 50, wrote to support with only a reply to wait and that the order is not tracked. I have to buy the labels back because I need them. After years of buying from you, I expected at least a response to the additional reporting emails sent
Daniela
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Answer from Petit-Fernand
Good morning Daniela, We are sorry to hear that you did not receive your order. In all likelihood the post office encountered problems with the delivery. We are waiting for your feedback in order to finalize the procedure for the return. Have a nice day ?, Alessio
1
/5
★☆☆☆☆
I have not received my order. Ordered on October 25 and on November 15 it still has not arrived. I have filled out the contact form to solve the incident and I have not received a reply.
Toni
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had some problems regarding the delivery service in Spain, that is why we are looking for new partners to deliver. We will contact you shortly to solve your problem. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, my order has not arrived yet, or I want my money back!
Rosangela Ivanna Neira
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately we have had a lot of problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We will contact you via email to find a solution to your problem ! Have a nice day, Maialen
1
/5
★☆☆☆☆
Never received my order
Monika S.
Answer from Petit-Fernand
Dear Monika, your order was dispatched on 4th of November. The Royal Mail delivery takes up to 10 working days to be delivered. Please, contact us at [email protected] for more information.
1
/5
★☆☆☆☆
I never received my order, I sent several messages on FB because it was impossible to communicate otherwise, one person got in touch with me via messenger but I was never able to reply. In short, I feel ripped off, no order, no refund. This is unacceptable.
Julie
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped at our expense in accordance with your request at the beginning of November. However, in view of the delay, please contact us at [email protected] if you have not received it. Have a nice day, Maialen
1
/5
★☆☆☆☆
I am extremely dissatisfied with my personalized lunch box order. I ordered it on 04/09/2021 for my daughter's first day of school and to date, 12/11/2021, I still haven't received anything.
Cynthia A.
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the shipping agency. I can confirm that your order has been returned at our expense as agreed! I can also inform you that you can track it directly on the La Poste website with the N° 6A22157955606. Good day, Maialen
1
/5
★☆☆☆☆
ORDER NEVER ARRIVED, DESPITE WRITING SEVERAL TIMES TO CUSTOMER SERVICE, NO ONE COULD TELL ME WHERE MY ORDER IS. BAD!
Maria C.
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Answer from Petit-Fernand
We are sorry to hear that you have not yet received your order. ?Please be informed that we have sent you a reply, we are still waiting for your feedback in order to find a satisfactory solution? Best regards, Alessio
1
/5
★☆☆☆☆
I have not received what I purchased or even a response to my request for information
Valentina R.
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Answer from Petit-Fernand
Good morning Valentina, We are sorry for the delivery timing Please accept our sincere apologies. Best Regards ?, Alessio
1
/5
★☆☆☆☆
Didnt receive my order! I emailed and they claimed to send another one but again i didn't receive it.
Aisha
Answer from Petit-Fernand
Please, accept our apologies. Could you confirm your address over [email protected] and we will resend you the order on our cost.
1
/5
★☆☆☆☆
Unfortunately, the 'order never arrived. I wrote for a reminder or resend but never got a response. I waited but cannot give a different grade.
Federica
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Answer from Petit-Fernand
Good morning Federica, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Should have received a refund. This has not yet arrived.
Tamara
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Answer from Petit-Fernand
There is a problem with Hipay itself and our IT department is in the process of solving it. We will refund you soon. Sorry for the inconvenience.
1
/5
★☆☆☆☆
Extremely disappointed. The labels only lasted a few hours. The only ones that lasted I found in the washing machine. It's a shame because the design is...
Colleen
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
I have always had positive experiences! But this time I still haven't received my order (it's been 14 working days since shipping!) and I need the labels quite urgently! Sorry but this time I am forced to give only one star.
Giulia C.
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Answer from Petit-Fernand
Good morning Giulia, We are sorry to hear that you have not yet received your order. Please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Unfortunately, the stickers came off during washing. I waited 48 hours after sticking them on, but they still didn't stay on
Nicole K.
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Answer from Petit-Fernand
We are sorry to hear about the poor quality of the labels. Could you please show us the photo of the damaged product on [email protected] and we will replace it free of charge.
1
/5
★☆☆☆☆
It is a scam I placed an order 2 months ago and I have not received it and on top of that they tell me not to send more emails so as not to saturate it and I have neither the order nor the refund nobody knows anything come on I think so because on top of that you can not even talk to them I do not recommend it.
Ainhoa
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. I confirm that we replied to your request two months ago by mail, however we did not get any answer from you, please do not hesitate to send us an email to [email protected] or to reply to the last one so that we can solve your problem as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received this as yet. Have emailed to let and not head back
Yasmin
Answer from Petit-Fernand
Yasmin, Thank you for your feedback, and for shopping with us. We are sorry for the delivery times. We just sent you an email in order to find solution. Have a good day ?, Alessio
1
/5
★☆☆☆☆
Order not received after 16 days of waiting I am told to wait again ..inactive customer service .
Angelique
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Answer from Petit-Fernand
Hello Angelique, We're sorry there was a problem with your order. There may have been a problem with the post office. We have already sent you an email to try to find a solution. ? Have a nice day? Alessio
1
/5
★☆☆☆☆
Disappointed? The labels are really big and fat, so we were surprised when we received the brochure.
Flori
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that your order did not meet expectations. However, size and additional information are well written on our website at the time of ordering. Have a nice day? Alessio
1
/5
★☆☆☆☆
I still have not received my order since 23/10/21
Nancy
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Answer from Petit-Fernand
Hello Nancy,? We are very sorry to hear that you have not yet received your order? We've sent you an email to try and find a solution. Have a nice day? Alessio
1
/5
★☆☆☆☆
I haven't received my order yet
Gianluca B.
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Answer from Petit-Fernand
We are sorry to hear that you have not yet received your order. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed and never received
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, We are sorry to hear that you have not yet received your order. We have already resubmitted your order again. Best regards, Alessio
1
/5
★☆☆☆☆
Bottle caps break too easily.
MarÍa JosÉ Llamazares Prados
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the cap to break so easily, it must be a defective one. In order to be able to help you, please send us some photos of the product, if you have not already done so, to our e-mail address [email protected]. Have a great day, Maialen
1
/5
★☆☆☆☆
Too late order received nearly 15 days later children left for camp without their labels
Soraya Benazzouz
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Answer from Petit-Fernand
We apologize for the delay in delivery. Thank you for your understanding? Have a nice day? Alessio
1
/5
★☆☆☆☆
Bad purchase. They all came off after a very short time.
Elena B.
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Answer from Petit-Fernand
Dear Elena, We are sorry to hear that the product did not live up to your expectations. We have taken steps to send you a message so that we can resolve the issue! Best regards, Alessio