/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery time too long. Ordered for departure in green class. Received after departure, so label useless.
Elodie Lienard
Translated review
Answer from Petit-Fernand
Hello Elodie, Thank you for your message. I'm sorry that the parcel arrived after the start. It takes 48 working days to make personalized items and between 2 and 6 working days for delivery. Very nice day to you, Bea
1
/5
★☆☆☆☆
I ordered the labels on Sunday October 17 to be sure to have them for my son leaving for an extracurricular activity the following Monday the 25th. I received them on Monday 25, the day of his departure, so he was already gone!
Jessica Fasoli
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Answer from Petit-Fernand
Hi Jessica, I'm really sorry that the labels arrived after he left. 5 working days is the usual time, bearing in mind that it takes 48 hours to make personalized items. Very nice day to you, Bea
1
/5
★☆☆☆☆
I am sorry to report that the labels I purchased all came off during washing despite having followed the instructions to the letter
Pamela A.
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Answer from Petit-Fernand
Good morning Pamela, I confirm that thermoadhesive labels must withstand machine washing and drying perfectly, as well as self-adhesive object labels. It is essential that the iron is at maximum temperature and that you press firmly during installation (and without moving). You can apply these tips to labels that have already been glued on. I hope these tips will help you take full advantage of our products. We remain at your disposal, if necessary please contact our customer service department: [email protected] Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I bought it with great enthusiasm. the first and second wash all stickers peeled off quality 0
Nerea Montfort
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen
1
/5
★☆☆☆☆
Sorry but they don't stick or come off the next day. I am quite disappointed
Roxy
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Answer from Petit-Fernand
Good morning Roxy, We are sorry to hear that your labels are peeling off, this is not normal. ?We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Unfortunately, the hang tags are not good. They hold poorly and don't stick. I am disappointed.
Franziska S.
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Answer from Petit-Fernand
Please send us the photos of the damaged product by e-mail [email protected] and we will replace it at our expense.
1
/5
★☆☆☆☆
The labels don't wash off! First wash they're all gone
Sophie Royer
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Answer from Petit-Fernand
Hello Sophie, Thank you for your message and for ordering from C-monEtiquette. Normally the labels work perfectly when the instructions are followed correctly and the batch is not defective. I invite you to write to us at [email protected] so that we can find a solution to this problem. Have a nice day, Bea
1
/5
★☆☆☆☆
I have not yet received the product
Carla
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Answer from Petit-Fernand
Dear Carla, We are sorry to hear that you have not yet received your order. I have contacted you so that we can find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Extremely disappointed with the thermal adhesive labels. They have trouble sticking and don't hold at all. Given your reputation, I'm more than dissatisfied.
Amélie
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Answer from Petit-Fernand
Hi Amélie, I'm sorry you're having trouble with our iron-on labels. It's not normal for them to come off. Please write to us at [email protected] so that we can send you new labels. Have a nice day, Bea
1
/5
★☆☆☆☆
My opinion is terrible, I placed an order on October 8, and today I still have not received anything.I claim and only tells me it has to be on arrival, but I do not know when. I have been a customer for a long time and I am very happy with my order and I am very happy with it.
Raquel Lozano
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received my order. And I have been waiting for a month for it to arrive. I hope you see my comment and send it to me
Bessy Lorena Gómez Reyes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I haven't received the package yet!!!!!!
Michele O.
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Answer from Petit-Fernand
Good morning Michele, ?We are sorry to hear that you have not yet received your order. ? We have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Hello, I'm really disappointed with the delivery. I received my order at the end of October although it was placed at the end of August. I was also disappointed with the after-sales service. It was very difficult to get in touch with you.
Amelie Delcambe
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Answer from Petit-Fernand
Hello Amélie, I apologize on behalf of C-monEtiquette for the delay in delivery. Please don't hesitate to contact us at [email protected] Very nice day to you, Bea
1
/5
★☆☆☆☆
The labels do not fit on any garment even though I followed the instructions. I sent them an email with no return.
Manon Durant
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. If you have already contacted us by e-mail with photos of the article, we will get back to you as soon as possible to find a solution. Sincerely, Maialen
1
/5
★☆☆☆☆
I still haven't received anything
Kelly Bourdon
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 29/10. You should receive it as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
You have sold me some clothing labels on the web that when they arrived turned out to be paper, obviously I have them there unused and having lost my money on something that has nothing to do with what you sold me.
Victoria Escacena Garcia
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Answer from Petit-Fernand
Good morning, We are sorry for the inconvenience caused. I confirm that the labels you have purchased are adhesive labels for clothing. If you want to use them you only have to apply them on the clothing label ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have been waiting for almost a month to receive some labels to mark my daughters' school clothes and every time I have called customer service I have been told a different delivery time.
Ana Sánchez
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
NUL I received the labels in the name of another child!!! In the end I had to manage and handwrite labels for my son who was going to camp!!!! Difficulty reaching customer service!!! 1st and last time I order from you. Marion Oller 0783382666 Name ordered Loucas OLLER BRULIN Name received Thäo Rossillon Bravo !!!!
Marion Oller
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Answer from Petit-Fernand
Hello, Please accept my sincere apologies. I confirm that your order has been successfully refunded in accordance with your request. Have a nice day, Maialen
1
/5
★☆☆☆☆
Right now I'm angry because I still don't have my order and I'm not even sure I'll ever see it. And contacting customer service is very complicated
Cécile Grondin
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Answer from Petit-Fernand
Hello, Please accept our sincerest apologies. In order to find a solution to your problem as quickly as possible, please send us an e-mail to [email protected] . Sincerely, Maialen
1
/5
★☆☆☆☆
Order placed on October 11, 2021... as of October 29, 2021 the package has still not arrived. Fortunately, we're getting ahead of ourselves, but frankly I'm disappointed.
Tatiana
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience caused by the transport agency. I can confirm that your order was reshipped free of charge in accordance with your request on 29/10. You should receive it as soon as possible. Good day, Maialen
1
/5
★☆☆☆☆
I bought labels for clothes in the 1st wash the labels are gone and those who are not gone are gone in the 2nd .. time to tell you that it is useless because I wasted time and money to buy from them, lying site!
Sophie Royer
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Answer from Petit-Fernand
Hello Sophie,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels, like self-adhesive labels for objects, must withstand machine washing and drying perfectly. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
To date I have received nothing. But customer service is reactive. A new order was quickly issued. I'm waiting to see if I receive it!
Anne-sophie Bergeres
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Answer from Petit-Fernand
Hello, We're sorry there was a problem with your order. There may have been a problem with the post office. Please accept our sincere apologies. Thank you for your understanding. Have a nice day...Alessio
1
/5
★☆☆☆☆
The label comes off after the first wash! I do not recommend
Laure
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. I've already sent you an email to try and find a solution? Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I still haven't received my order 15 days after shipping. When I search for my order, it is noted as ''Lost in the mail''.
Sabrina Roccanova
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that you have not yet received your order? I have already sent you an email to try to find a solution. Have a nice day...Alessio
1
/5
★☆☆☆☆
Nice label, but unusable. Because even if you follow the instructions on the self-adhesive labels, they come off in the wash and don't hold at all.
Ophelie Colmard
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. I've sent you an email to try and find a solution. Have a nice day.
1
/5
★☆☆☆☆
I have not received my order, the first one went very well, but the second one has not arrived and has been charged. My address is c/Ignasi Iglesias, 32 1er 3a 08912 Badalona (Barcelona)
Encarni Pelegrina
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Answer from Petit-Fernand
Hello, Thank you very much for your order and I am sorry that you have not received it yet. My colleague Maria had asked you if you wanted to keep the same address to resend them to. I invite you to reply to this message so that we can make them again and send them to the desired address. I look forward to hearing from you and wish you a happy day, Bea.
1
/5
★☆☆☆☆
I have not yet received the order
Alba
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Answer from Petit-Fernand
We are sorry to hear that your order was lost in transit by Deutsche Post. We have sent you the new labels to the other address you provided. Please let us know if you have received anything.
1
/5
★☆☆☆☆
After numerous complaints I still haven't received anything even though the money has been taken from my account.
Nathalie Cauneille
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Answer from Petit-Fernand
Hello,? We are very sorry to hear that you have not yet received your order? We have already sent you an email in order to provide a solution.? Have a nice day? Alessio
1
/5
★☆☆☆☆
Object labels that don't stick, peel off only 2 days after application
Johanna Legaz
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Answer from Petit-Fernand
Hello, We are very sorry that your labels are coming off. ?? We have sent you an email to suggest a solution ? Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
My ordered labels have not arrived for 14 days and no recommendation to order!!!!! I'm pissed off!!!!!
Adile B.
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Answer from Petit-Fernand
We are sorry to hear that you have still not received your order. Can you please confirm your address via [email protected]?