/10
★★★★★
based on 125751 reviews published
★★★★★
based on 125751 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I, too, must join the large group of people who have paid for their order (custom thermal water bottle) and shipping (6euros!!!) and have yet to receive anything. When on the site it says shipping in 48 hours and traceable for all orders other than labels. Embarrassing is putting it mildly. Deceptive is certainly more correct. Never again. Update: I received the package. Delayed and with no possibility of tracking. It might be time to change the communication on the site which is misleading in this way. However, the quality of what I received is very good.
Sig.ra C.
Translated review
Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
The thermoadhesive labels peel off after a few washes. The rest of the labels are very good
Ana
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
Last year I ordered and everything went well. But not this year. I ordered labels on 25/08/21 and a week later I hadn't received anything. I had to call to find out what was going on. The lady only told me "we recommend your labels". Not a word of apology, especially as I was expecting the labels for the start of the school year and didn't get them.
Marie
Translated review
Answer from Petit-Fernand
Hello, We're very sorry that there was a problem with your order and for this disappointing experience. Your feedback is important to us as we take your opinions very seriously and I assure you that we will do our best to ensure that this does not happen again. Our apologies again. Have a nice day? Alessio
2
/5
★★☆☆☆
Poor quality for the price, small bags do not fit sheets or change of clothes.
Irene Mj
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for any inconvenience caused. All the dimensions and characteristics of our products can be found on our website. In this way, the customer can decide what suits him best according to his needs. Have a nice day, Maialen
3
/5
★★★☆☆
Good product, but it took a long time to ship.
Denisse Campanario
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems with the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We are still glad that you liked our products. Have a nice day, Maialen
3
/5
★★★☆☆
Very nice idea and merchandise but arrived too late!!!
Giulia P.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time Please accept our sincere apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Good afternoon, I ordered stickers for clothes and others for objects with two names. The ones for clothes by mistake had the same name and we have not been able to use it for Maria, my other daughter. Every year I ask you for the back to school but this year it has been a pain not being able to mark the clothes of one of them. With this opinion I have been answered that I had requested it wrong, which is not true. I don't buy anymore, an apology would have been enough. Thank you and best regards
Paloma Lluch
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear about what happened. Unfortunately, we do not modify our customers' orders once they have been shipped, so the labels you received are the same as the ones you bought because you put the same name on them. Have a nice day, Maialen
2
/5
★★☆☆☆
Thermal clothing labels don't fit at all Same-object labels But shoe and clothing labels fit well
Lololita
Translated review
Answer from Petit-Fernand
Hello Lolita, We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
I'm happy with the result, it's what was ordered but I didn't have the greaseproof paper that was supposed to be supplied and I see that the garment label has to be stuck on the existing size or detergent label (where it's not visible at all or the label is too small), I wanted to highlight them on the inside of the fabric, I hope it will hold after the washing.
Princesse
Translated review
Answer from Petit-Fernand
Hello Madam, We are sorry to hear that there is a problem with the labels you ordered. This is not normal. I can confirm that iron-on labels must be supplied with greaseproof paper and must be applied to the garment and not to the care or brand labels as with our self-adhesive labels, which I guarantee are made to last over time (washing and drying). I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
3
/5
★★★☆☆
Doesn't hold up in the dryer, nice label but doesn't hold up on all clothes. Yet I stick on the size labels as indicated in the instructions. 3 stars for the design, fast delivery, nice packagin but not really what I wanted.
Marine Peyron Lopez
Translated review
Answer from Petit-Fernand
Hello Marine, We're sorry to hear that your labels are coming off. This is not normal. I can confirm that the labels should hold up perfectly to machine washing and drying. Please write to us at [email protected], quoting your order number, so that I can find a solution. Our apologies again. Have a nice day. Emma
2
/5
★★☆☆☆
Not as great as advertised. Sadly the labels don't stay on cloths when ironed on! 🙁 A real disappointment! Mrs Curtis.
Magdalene C.
Answer from Petit-Fernand
Hi I am really sorry the labels did not work for you. I will send you an email now to find a solution 🙂 Xia
3
/5
★★★☆☆
I'd like much smaller labels. They're beautiful, but it's not always possible to use them because of their size.
Emi
Translated review
Answer from Petit-Fernand
Hello Emi, Thank you for your valuable feedback. We take all your opinions into account so that we can offer you the most suitable products possible. Good day, Emma
3
/5
★★★☆☆
Well received on time, the colors are pretty and faithful to the site. Shame about the cut-outs which are not centred and therefore overflow onto the white paper.... big defect on 2 pages. Otherwise, I'm satisfied overall.
Asma
Translated review
Answer from Petit-Fernand
Hello Asma, I'm really sorry that there is a cutting problem. This is really not normal. If you haven't already done so, please have your order number ready and contact customer service: [email protected] so that we can find a solution to these problems. Thank you for your understanding. Emma
3
/5
★★★☆☆
I am satisfied with the product but not with the service The day after my order I received a discount code thank you but it was too late.
Angélique
Translated review
Answer from Petit-Fernand
Hello Angélique, Your feedback is very important to us, and so is your loyalty, which is why we regularly reward you with coupon codes or discounts following your purchases. We look forward to hearing from you: [email protected]. Have a nice day, Emma
2
/5
★★☆☆☆
I bought your product last year and it worked very well! especially the iron-on labels for clothes. I bought them again this year but it's like the labels are different. it's only been 2 weeks and most of the labels are coming off or have already fallen off. But I have last year's clothes with the tags still intact. I'm not impressed because now I have to find another way to label my son's clothes.
Elaine
Translated review
Answer from Petit-Fernand
Hello Elaine, We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Emma
3
/5
★★★☆☆
I placed the order on August 16th as a new mother to have everything ready for the first day of school and my order was lost. When I saw that the deadline they have established had passed, I contacted them via email and I have to say, they answered me immediately and gave me the tracking number and I was able to contact the post office to inform me of the status of my order. Petit Fernand, after checking that the order had no movement and not knowing where it is, they told me that they would reship it and luckily this time everything went great. It was a logistical problem but as the first time I place an order with them, they did not meet my needs when I needed them and that is the reason for my valuation. But I also have to add that they were attentive during the incident, and fast in the second shipment. I received what I expected.
Cs
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had a lot of problems with the delivery service in Spain, that is why we are looking for new delivery partners. We are still glad that your order arrived safely the second time. Have a nice day, Maialen
2
/5
★★☆☆☆
Labels don't stick, peel off in first wash.
Stéphanie Couet
Translated review
Answer from Petit-Fernand
Hello Stéphanie, We're sorry to hear that your labels are coming unstuck. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. Thank you for your understanding. Have a nice day. Emma
2
/5
★★☆☆☆
I placed the ordije on August 29, it still has not arrived. I have private to write several times to the customer office and all I get is a reply email with a preset message telling me to wait until today... no word on where the package is nor if it will ever arrive and it would seem I cannot ask for a refund because precisely the reply message is u preset in which no requested information is given. Very disappointing service.
Giulia G.
Translated review
Answer from Petit-Fernand
Dear Julia, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
3
/5
★★★☆☆
Ordered and received quickly But disappointed with the labels to do with the iron it does not hold first wash and there are more.
Laura Hocquart
Translated review
Answer from Petit-Fernand
Hello Laura, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
The labels are very pretty but after 1st wash after minimum 5 days after installation . After washing no more labels very very disappointed
Stacy Klopp
Translated review
Answer from Petit-Fernand
Hi Stacy We're really sorry that there was a problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Once again, our apologies. Emma
3
/5
★★★☆☆
The labels arrived on time and are exactly as I ordered them. Very nice and cool. One important "but". When buying is not informed (or if it is done is in too small print or in not visible place) that the labels have to be put on the garment label itself, not on the clothes, which are then peeled off. You only know this when you get them because it comes in the instructions. And that is a problem, if I had known that, maybe I would not have bought them or I would have bought others. They have to inform better on that point, which is essential. Be clearer. Thank you!
Claudia
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message and we are glad that you like our products. I would like to inform you that all the information about our products is available on our website. We have two types of labels, thermo adhesive that are placed with the help of the iron directly on the textile and adhesive that are placed on the label of the brand of the garment. Have a nice day, Maialen
2
/5
★★☆☆☆
I am waiting for the order placed at the end of August. I gave it 2 stars because customer service got back to me, but I haven't heard back yet.
Olenka Paredes
Translated review
Answer from Petit-Fernand
Hello Olenka, I can understand your disappointment, this is not normal and should not have happened. Did you send your message directly to [email protected] with your order number? We will do our best to find a solution for you. Thank you in advance and sorry again for this inconvenience. Emma
3
/5
★★★☆☆
The 30 pieces were glued too tightly, I could only peel them with a knife.
Viorica
Translated review
Answer from Petit-Fernand
We apologize if you are having problems with the labels. Can we send you a replacement to the same address?
3
/5
★★★☆☆
Very nice labels and arrived very quickly at home. Personally, I am not fully satisfied with the ones for clothes because, on the first wash in the delicate washing machine at 30° (put in the mesh) they came off partially or totally. The labels for objects and shoes,on the other hand, fully satisfied me.
Giulia
Translated review
Answer from Petit-Fernand
Dear customer, We are sorry to hear that the product did not live up to your expectations, I hope in the meantime you received a new order. If not, please contact us immediately at [email protected]. Best regards, Alessio
2
/5
★★☆☆☆
Merchandise did not arrive on time. Shipping information non-existent and incorrect. Absolutely mediocre products, nothing much for the price they are priced. I do not recommend
Paola S.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with us. Please accept our deepest apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Does not stick to clothing. Not at all satisfied.
Christelle Pola
Translated review
Answer from Petit-Fernand
Hello Christelle, I can understand your disappointment, this is not normal and should not have happened. Did you follow the installation instructions according to the surface (clothes, objects)? If so, could you please email us your order number at [email protected], so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Emma
2
/5
★★☆☆☆
Most of the labels came off after machine washing.
Beatrice
Translated review
Answer from Petit-Fernand
Hello Beatrice, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], giving your order number and a photo of your product, so that we can suggest a solution. Have a nice day. Emma
3
/5
★★★☆☆
Very nice labels. Received in advance but unfortunately more than half of them do not stick properly on clothes and shoes. Too bad.
Benas Emilie
Translated review
Answer from Petit-Fernand
Hello Emilie, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
We bought the crib pack and after just one wash the labels came off. Yet we followed the application instructions to the letter. Very disappointed!
Nathalie Van Lierde
Translated review
Answer from Petit-Fernand
Hello Nathalie, We're sorry to hear about the problem with your labels. I can confirm that they should be perfectly resistant to washing and drying. If this is not the case, it's not normal. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Have a nice day. Emma
2
/5
★★☆☆☆
Fatal. It took a thousand years to arrive. My fault I only looked at the 48 hour delivery and didn't look at the fine print that the post office can (and does) take 10 days! Other than that, very cute design but the iron-on stickers have started to lift off in 1 week (and I wash in cold water and don't use a dryer). The good thing, customer service.
Elena
Translated review
Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. On the other hand, in order to be able to help you, please send us some pictures of the defective labels, if you have not already done so, to our e-mail address [email protected]. Have a nice day, Maialen