/10
★★★★★
based on 125756 reviews published
★★★★★
based on 125756 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nothing received to date. Very annoying. Really paid a lot of money for this.
Annika
Translated review
Answer from Petit-Fernand
The system says that your address is invalid and therefore you have not received the order. Please confirm your correct address to [email protected]
1
/5
★☆☆☆☆
A rip-off. I placed the order but got the name wrong and although I notified them the stuff was never delivered again! Money lost. They are not serious
Gloria B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have already made the return. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
In itself a great idea with the stickers. I wanted to give them a try. Unfortunately I haven't received my order yet, it's been ages. Despite email, nothing! Too bad.... Therefore only one star And paid by Paypal
Dinara K.
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Answer from Petit-Fernand
Your order did not have an address. Did you receive the labels after the conversation via email?
1
/5
★☆☆☆☆
I never received the goods. They did not bother to inform me when it was on its way or bother to find out if it had arrived. Since then, however, they have been sending me continuous promotional e-mails, it almost seems as if I paid to receive advertising instead of labels.
Chiara
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Answer from Petit-Fernand
Dear Chiara, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies and do not hesitate to counter by email should you have any problems with your order. Best regards, Alessio
1
/5
★☆☆☆☆
Lousy customer service, it took me almost a month to arrive and no one answered my emails asking for a solution. I will not buy again
Montserrat Becerra Pallas
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Unfortunately, during the high season our customer service had to deal with a large number of requests and that is why the wait was a little longer than usual. We still hope that you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
I ordered a customised item in late August. Petit-Fernand chose to use a local post office service to deliver the item (without my being able to choose a n alternative delivery option such as DHL). The item was NEVER received by us as it was stuck with that local post service who (at their fault) did not allow us to collect the item, and the item was later returned to Petit Fernand. It was not due to our fault, our delivery address etc are all correct. I emailed Petit Fernand at least three times in the past one month to see what can be done, eg re-sending the item or refunding me as we NEVER received the item we paid for. There was absolutely ZERO response from Petit Fernand, they took my payment and didn't deliver the item. It is utterly unacceptable. Don't buy from this company. Their customer service is non existent once you have paid. If I can give a zero star instead of one star, I would absolutely do so.
Ester C.
Answer from Petit-Fernand
Good morning Ester,? Thank you for taking the time to write a review. we apologize for the delay in the reply, we had an hight demand in the past days. We are sorry for the unpleasant experience you have had with us. ?I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
After a month I still have not received the order disappointed
Denise M.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not. receive your order, we have already made the return. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
After almost three weeks, the order has still not arrived.
Susana M.
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Answer from Petit-Fernand
We apologize for the inconvenience. Did you receive the labels via email after the interview?
1
/5
★☆☆☆☆
My order for a month has still not arrived
Fabiola D.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry you did not receive your order, we have proceeded to send you an email in order to find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Never received the order. To the numerous emails sent they reply with a preset text reporting that the shipment is not tracked, so they are unable to report what happened to the package and to wait. I have waited long enough, I would say. Fortunately, I paid with PayPal and opened a dispute to receive a refund.
Paola B.
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Best regards, Alessio
1
/5
★☆☆☆☆
I never received the order placed, no response from customer service
Anna
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry about the delivery time, and the unpleasant experience you had with us. We have done our 100% to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed at the beginning of September, invoiced on 05/09. Email sent on 21/09 to say I still hadn't received anything...To date still no reply or labels!
Ludi
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I have used the service for a couple of years. The labels are very nice, although the thermoadhesive ones tend in some cases to come off if you use the dryer. The wait time for delivery has always been quite long, but this year, after placing my order on Sept. 3 and paying in advance, nothing has arrived. I wrote to customer service asking for a refund: I was simply told that for them the order had departed regularly. After a second reminder e-mail I received no response so I would advise against the purchase, especially for the lack of attention to customer problems, not to mention the impropriety of not getting a refund. Very bad service.
Maddalena
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry about the delivery time, and the unpleasant experience you had with us. I contacted you 8 days ago, I await your feedback to find a satisfactory solution. Sincerely,
1
/5
★☆☆☆☆
After more than 20 days waiting for my order to arrive, which I needed, and it did not arrive, I call to see what is happening and the answer is that the delivery people must have lost it, that they will send it to me again if I want it but I have to wait again for the stipulated time.
Fatima
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
My order placed on Sept. 6 has still not arrived, and no one has responded to my email
Monica
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Answer from Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have contacted you to find a satisfactory solution! Best regards, Alessio
1
/5
★☆☆☆☆
It took 20 days to arrive. Product fine, but too late
Lidia Blecua Galindo
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. We still hope you liked our products. Have a nice day, Maialen
1
/5
★☆☆☆☆
Despite payment in advance I never received the order. This is absurd
Alida C.
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Answer from Petit-Fernand
Dear Alida, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on 17.9., no goods have arrived to date!
Sophie S.
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Answer from Petit-Fernand
We apologize for the inconvenience. Did you receive the labels via email after the interview?
1
/5
★☆☆☆☆
I purchased the names to put on the clothes but after a month I still have not received anything. Despite writing for assistance I was not given any support Well I would say I will not buy from this site again let alone recommend it No tracking No assistance No chance to get my money back
Anna
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Answer from Petit-Fernand
Dear Anna, Thank you for purchasing from us, we are glad you did. We are sorry you did not receive your order, we have been contacting you to find a solution! ? Best regards, Alessio
1
/5
★☆☆☆☆
I have placed an order three weeks ago and I haven't received anything. Good that you know taking peoples money. I have sent you an e- mail two days ago to see my order status and still no answer. Don't recommend this brand. Very bad.
Roxana C.
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Answer from Petit-Fernand
We are sorry about your experience and sincere regret that we could not answer in time as we experienced many orders! We hope you received the refund/
1
/5
★☆☆☆☆
Good morning, I am unable to review the products ordered on September 7 because as of today I have not received them. I remain waiting for a response from customer service.
Targhette
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Answer from Petit-Fernand
Good morning, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have done our 100% to find a solution for you. ? We hope we were able to regain your trust. Best regards, Alessio
1
/5
★☆☆☆☆
It is an order placed on August 30 of which I still have no news, I have not received it, I have not been answered to emails, I am not given solutions, nor I get my money back, I had to buy the material in another store, so I have paid 2 times and yours has not even arrived, This year fatal
Laura Sanchez
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Answer from Petit-Fernand
Hi Laura, I am sorry for the inconvenience. Have you finally received your order? Searching [email protected] I can't find any message from you, could you tell me if you used another email? Do not hesitate to contact us again to find a solution. I look forward to hearing from you, Have a nice day, Bea.
1
/5
★☆☆☆☆
My goods arrived
Eugenia S.
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Answer from Petit-Fernand
Dear Eugenia, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
Order never received!
Ella C.
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Answer from Petit-Fernand
Dear Ella, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
The package never arrived
Gaia B.
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Answer from Petit-Fernand
Dear Gaia, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, we have rescheduled your order. ? We hope you will receive it soon! Best regards, Alessio
1
/5
★☆☆☆☆
I never received the product. Customer support responds to emails very late.
Eleonora B.
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Answer from Petit-Fernand
Dear Eleonora, we are sorry to hear that you were not satisfied. We hope that our team was able to offer you a satisfactory solution, if not, please email us at [email protected]. Luigi
1
/5
★☆☆☆☆
I have used their services several times. Last time, the order does not arrive after now 20 days. Customer service think that just be nice without thinking "out of the box" and solve my problem. I asked for the order number 2 times and still don't have the answer. Bad!
Aleksandra
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Answer from Petit-Fernand
Dear customer, we will take your suggestion into account in our business and customer service planning. We still remain available at [email protected] , please contact us to make sure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
The stickers I ordered and paid for in advance, after more than a month after ordering and two emails from me requesting verification of shipment, never arrived. I was told that the shipment of my order was split in two as some items took longer to prepare, but so far only part of the order has arrived. The shipment tracking system should definitely be changed.
Miranda
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Answer from Petit-Fernand
Dear Miranda, I would like to confirm that sometimes the labels are shipped separately in order to get all the products as soon as possible. If you did not receive the envelope with the second order, you can write to us at [email protected] , we will fix it. Luigi
1
/5
★☆☆☆☆
My evaluation is negative. I placed the order on 08/09/21 to date I have not received the goods
Carmela R.
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Answer from Petit-Fernand
Good morning Carmela, it must have been a postal service delay or inconvenience. I hope our team will have found the right solution, otherwise you can find us via email at [email protected]. Louis
1
/5
★☆☆☆☆
My iron on stickers came off in the washing machine!
Louise L.
Answer from Petit-Fernand
Louise, I'm really sorry that your order didn't comply with your expectations. We sent you an e-mail in order to find a solution. Looking forward to your reply?, Alessio