/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I placed the order in July, we are now at the end of September and still the item has not arrived. I have asked several times for a refund but no one responds except with automated message that leads to nothing. INESISTENT customer service
Brescia
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Answer from
Petit-Fernand
Dear, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Ordered two weeks ago, they have not yet arrived at their destination.
Leila
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
1/5
★☆☆☆☆
Package never arrived, no one responds to me you have messages for possible refund.
Alice R.
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Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Labels never arrived!!!
Michela L.
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry for the delivery time, and please accept our sincere apologies. Best regards, Laura
1/5
★☆☆☆☆
The order never arrived
Eirini C.
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Answer from
Petit-Fernand
We are sorry to hear that your labels have been lost in transit. Could you please confirm your correct address via [email protected]?
1/5
★☆☆☆☆
Long shipping, blurred print
Mirjam S.
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Answer from
Petit-Fernand
Please excuse the error on the product. Did the second batch arrive without errors?
1/5
★☆☆☆☆
After almost a month after my order, I have not received any delivery!
Ivy C.
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Answer from
Petit-Fernand
Dear, We are very sorry for the problems you have experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
It didn't come. Now I don't need it anymore! I am sending the package back to you and have already disputed it.
Dante A.
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1/5
★☆☆☆☆
My package never arrived and you didn't even respond to the email. Lousy
Michela F.
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura
1/5
★☆☆☆☆
Unfortunately, I placed an order that has not yet arrived despite my email exchange with customer service who had suggested waiting until Sept 17 (order placed early Sept!) and then deciding what to do. I wrote back on Sept. 19 to say the package had not arrived but nessuma has not responded since. Definitely disappointing.
Stefania
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are glad you did. We are sorry for the delivery time, and for the unpleasant experience you had with us. Please accept our sincere apologies. Sincerely, Laura