/10
★★★★★
based on 125755 reviews published
★★★★★
based on 125755 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery with unacceptable delay, poor value for money for labels, water bottle with defective closure
Monica M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to make it right. We are confident of the quality of our products, and toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
Bad... I ordered more than 20 days ago, to date still no labels, what's more if I contact customer service they don't answer me except with a standardized email that doesn't answer my questions... too bad because it's not the first time I order from them but it had always gone well. non-existent support!
Valentina
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Answer from Petit-Fernand
Good morning Valentina, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. You can contact us by email at [email protected] : available and ready to assist you. Louis
1
/5
★☆☆☆☆
I'm still waiting for my little August order
Valerie Rihoux
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Answer from Petit-Fernand
Hello Valerie, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Poor iphone navigation usability. very difficult to complete purchase.
Mvs
Translated review
Answer from Petit-Fernand
Hello, I am sorry to hear that you have had difficulties with our website. I hope you were able to solve the problem, if not, please do not hesitate to call us to do it together by phone. Best regards, Bea
1
/5
★☆☆☆☆
I'm really disappointed I thought it was a serious site Instead not I placed an order on September 6 and today September 30 I haven't received anything and I don't even know what happened to my order!!!
Panteha N.
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Answer from Petit-Fernand
Dear Stefania, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us the way postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
What you order does not arrive after waiting for a long time.
Elena Prieto
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Answer from Petit-Fernand
Hi Elena, I apologize for the inconvenience. Have you finally received your labels? Do not hesitate to contact us to solve the problem. Have a nice day, Bea
1
/5
★☆☆☆☆
The labels peel off after the first wash. They barely stick to the garment when ironed on. I had to iron them several times to get them to stick, but it didn't work.
Elisa Thos
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that your order arrived partially faulty. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I don't understand...the red label has faded on my son's Karate suit...and it has not been faded from another garment I have washed it only in the washing machine...I would like you to give me an answer from the company as to how it can be that it stains the clothes...I am disappointed.
Nuria
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Answer from Petit-Fernand
Hi Nuria, I am really sorry that you had problems with our labels. This is the first case of this type that I have seen. Could you please contact us at [email protected] so we can find a solution? I look forward to hearing from you, Best regards, Bea
1
/5
★☆☆☆☆
I never got any order
Benedetta M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear that you are dissatisfied. Although independent of us how postal services work, we would be glad to help you and understand the status of your order. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I placed an order on September 9 and have not received anything yet , so to date my evaluation is negative .
Marianna A.
Translated review
Answer from Petit-Fernand
Good morning Gianluca, we hope in the meantime your products have arrived. In any case, we remain available at [email protected] to give you proper assistance. Luigi
1
/5
★☆☆☆☆
Order never received and customer service not responding!!!
Letizia
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. Our team has dealt with each question individually, and I am sure you will have been provided with the right email assistance via [email protected]. We remain available for any information. Louis
1
/5
★☆☆☆☆
I BOUGHT THE FABRIC LABELS TO STICK ON MY LITTLE GIRL'S CLOTHES BUT THEY WON'T STICK EVEN AFTER PRESSING THEM WITH AN IRON. UNUSABLE
Emanuela C.
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Answer from Petit-Fernand
Dear Emanuela, I am sure this is a defective order: our thermoadhesive labels are super strong. I will leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
Very bad! they don't answer questions, they are not timely, they snagged the order handling and they don't want to cancel the order.
Emilio G.
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] to find a way to rectify the wrong order. We are waiting for you to earn your trust in our products again. Louis
1
/5
★☆☆☆☆
I never got the package!
Candida B.
Translated review
Answer from Petit-Fernand
Dear Candida, I am sure that our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Of my order I received only one part
Greta G.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for the inconvenience, some times to ensure maximum speed of delivery the products are sent in separate packages. We remain available at [email protected] if the remainder of the order has not arrived. Louis
1
/5
★☆☆☆☆
I can't comment on the product because it never arrived on time, I claimed several times until I got a refund, actually it saddens me because I had very good references about the product.
Olesis
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Answer from Petit-Fernand
Hello Olesis, I am sorry to hear that you did not receive your order and that you were not able to test the labels. When there are problems with the Post Office, we propose to remanufacture them free of charge or refund. Best regards, Bea
1
/5
★☆☆☆☆
My order never arrived and they only responded to my first message
Emanuela
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However , we remain available at [email protected] . Louis
1
/5
★☆☆☆☆
I did not receive my order. Poor communication
Francesca S.
Translated review
Answer from Petit-Fernand
Dear Francesca, We take note of your suggestion and will take it into account to improve our customers' satisfaction. I leave you our email [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
Order never arrived ! Despite my constant emails !!! And without refund !!! Scandalous !!!
Giusy
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Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
Poor service. Labels ordered on 06/09 worth 23.80 AND never arrived. I contact support and they give auto generated answers I send email and no one responds. I have not resolved and have not received the items ordered. If I knew beforehand I would not even visit the site.
Ghariba A.
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Answer from Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1
/5
★☆☆☆☆
After 20 days the labels still haven't arrived! I am still waiting!
Massimo M.
Translated review
Answer from Petit-Fernand
Dear Maximus, we apologize for the delivery inconvenience: although independent of us how postal services work, we will be glad to help you and understand the status of your order. We remain available at [email protected], our customer service team will take up your question. Louis
1
/5
★☆☆☆☆
I have been waiting for 3 weeks for an order that I still have not received. First and also only time I will buy on this site. Very bad service.
Giuseppina
Translated review
Answer from Petit-Fernand
Good morning, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery arrangements of the postal services, we will be glad to help you if in the meantime your order has not reached you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Labels never arrived
Umberto R.
Translated review
Answer from Petit-Fernand
Dear customer, although independent of us how the postal services work, we will be glad to help you by email at [email protected] Our team will take care of your question. Louis
1
/5
★☆☆☆☆
Simply disappointed. Delivery time!!! And quality!
Kmh
Translated review
Answer from Petit-Fernand
We are sorry to hear that our product did not meet your expectations. Can you please give us more details about [email protected] so that we can find a better solution for you?
1
/5
★☆☆☆☆
I have not received anything. I contacted customer service but to date (almost 1 month after ordering) no response.
Federica T.
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Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , please contact us so that we can give you accurate information on the status of your order. Luigi
1
/5
★☆☆☆☆
My order of 30 was *shipped* on September 9 but to date nothing has arrived. I sent the email but of course no one answered me. Absolutely not recommended!!!
Anna R.
Translated review
Answer from Petit-Fernand
Good morning Anna, our team has dealt with each question individually. I am sure that , although delayed, you will have been provided with the right assistance. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
I have not received it yet
Veronica
Translated review
Answer from Petit-Fernand
Hi Veronica, I am sorry to hear that you did not receive your order, could you please send us an email to [email protected]? In case your order was lost, we will remanufacture the labels and send them to you free of charge. I am waiting for you, Best regards, Bea
1
/5
★☆☆☆☆
Product never arrived and you don't even get responses other than automatically generated ones
Martina
Translated review
Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure you will have been provided with the right assistance: the automated form is only a first form of assistance to give information to customers about the status of their orders. However, we remain available at [email protected] Luigi
1
/5
★☆☆☆☆
I did not receive the product but o paid
Antonino M.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] : our team treats each question individually and will be able to provide you with the right assistance. Luigi
1
/5
★☆☆☆☆
I did not receive the order. I wrote to you but you did not help me. Thank you
Federica L.
Translated review
Answer from Petit-Fernand
Good morning Giusy, our team has dealt with each question individually. I am sure that , although slightly delayed, you will have been provided with the right assistance. However, we remain available at [email protected] , happy to help you. Louis