/10
★★★★★
based on 125755 reviews published
★★★★★
based on 125755 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The labels come off in the wash Too bad It's not the first time I've ordered it I know the product well
Jamila El Ouch
Translated review
Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming unstuck ? If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. ? Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Self-adhesive labels don't stick to all clothing labels... a pity because it's a very practical system
Anne Sophie Wuithier
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels and self-adhesive labels for objects should be perfectly resistant to machine washing and drying. It is essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Half of my labels were not pre-cut and therefore unusable.
Sarah Ferrigno
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming unstuck - this is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
It takes a long time to receive the order, almost a month...when many other companies take at most 10 days.
Situ Martín
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Have a nice day, Maialen
2
/5
★★☆☆☆
It arrived yes, but after a month of placing the order. First order lost and between ordering another and sending it did not arrive when I really needed it, now they are in a drawer in case one day they are missing again .... Correct customer service
Ipm
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had many problems regarding the delivery service in Spain, that is why we are looking for new partners to make deliveries. We still hope you like our products. Have a nice day, Maialen
2
/5
★★☆☆☆
The stickers were really good but the delivery took way to long
Carly
Answer from Petit-Fernand
Hi Carly, thank you for your review. I am glad you like the labels. Sorry the delivery was too long 🙁 Xia
2
/5
★★☆☆☆
The labels are beautiful. Too bad they don't last two days on the hook 🙁 the ones I used are the iron-on ones. I've tried to buy another type, the self-adhesive ones, I hope they are better...
Yasmina Alaoui Hafidi
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Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels, if you have not already done so, to our email address [email protected]. Have a nice day, Maialen
2
/5
★★☆☆☆
I was very disappointed with the last batch I purchased (around 96 euros on stickers for my 3 children). The stickers for the clothes, the ones in which you have to use the iron, were impossible to take off the paper. Hence completely useless
Marta Morales Nevado
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Answer from Petit-Fernand
Good morning, I'm really sorry that your order didn't comply with your expectations, I would assume you received a batch from a faulty lot and we're sorry about that. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day, Alessio
2
/5
★★☆☆☆
The worst thing is the shipping. They take a long time and when you write to ask, they give you a date when you won't need it anymore. It has already happened to me twice, there is not going to be a third time.
Patricia Pérez Jiménez
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Answer from Petit-Fernand
Good morning, We apologize for the delay generated by the transport agency. Unfortunately, although our orders are manufactured in 48H, Correos has its own delivery times, i.e. from 2 to 10 working days, which we must respect meticulously for any claim. Have a nice day, Maialen
3
/5
★★★☆☆
I have ordered it again, and the yellow color of the label has changed, it is lighter, so you can hardly see the letters. I had already ordered this label more times and it was a stronger yellow, where the letters are well distinguishable.
Helena López Rubio
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Answer from Petit-Fernand
Good morning, Thank you for your message and we are sorry for the inconvenience. Indeed, every year the quality of our labels is subject to change as we try to offer our customers the best quality products possible. It is for this same reason that the colors or finishes may also vary. However, it is not normal if the writing is not distinguishable from the background, so please send us some photos of the labels, if you have not already done so, to our email [email protected]. Best regards, Maialen
2
/5
★★☆☆☆
Too big in my opinion
Nawel Medjkoune
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Answer from Petit-Fernand
Hello, at the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
The mailman left the envelope outside the mailbox for no reason, and anyone could have stolen it. I believe you must rely on a courier.
Fausta T.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. We are sorry for the unpleasant experience you had with the postal service. Please accept our deepest apologies. Best regards ?, Alessio
2
/5
★★☆☆☆
Order placed on August 30 still not received. I have purchased before and everything went well in 5 days I already had the labels now it's almost 15 days and nothing you don't even know where they are because there is no way to track them
Gabriela C.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
Long manufacturing lead time (5 days against the 2 announced)... Flockings not centered on the kits and on one received partially peeled off... Too bad because it's very pretty!
Client
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Answer from Petit-Fernand
Hello? We are sorry to hear that your labels are coming off. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Please email your order number to [email protected] so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
Lovely labels and great quality but there is no way of tracking them. Unfortunately they took 10 days to come - I appreciate they came from France, however, I had to buy some more from another brand which arrived in 2 days as I had no idea when the Petit-Fernand labels would arrive if they even would.
Ts
Answer from Petit-Fernand
Hi I am glad you like the labels. It is a shame you had to wait so long for them to arrive. Sometimes it can be much quicker, it really depends on the postal service. Have a good day! Xia
3
/5
★★★☆☆
Hello, I am moderately satisfied with the labels. The iron-on ones for laundry and clothes don't stick well. They come off after washing. 🙁 I'm a bit disappointed. Virginie
Virginie
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Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming unstuck. Please contact us by email if you haven't already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
3
/5
★★★☆☆
I still haven't received the materials, package lost in the first mailing.
Cristina P.
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Answer from Petit-Fernand
Dear customer, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
3
/5
★★★☆☆
I bought iron-on labels from you. I thought it was an excellent idea, but they fall off the garment after 2 washes...
Antonine Berthier
Translated review
Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
The labels stick well on flat surfaces but not on pencils and felt-tip pens, which is a pity.
Lucie Le Bec
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I invite you to contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
2
/5
★★☆☆☆
Tiny labels for clothing
Benjamine Scolas
Translated review
Answer from Petit-Fernand
Hello Benjamine, At the time of ordering we provide a preview of the label, we are sorry it was not useful to avoid your disappointment. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Fast shipping and nice labels, but they don't wash well.
Jourdan Asaf Roxane
Translated review
Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
Order received incomplete But after calling customer service The lady I spoke to was top notch and very comprehensive in doing what was necessary I've never been disappointed with their service but I was a little offended but the misunderstanding was resolved thank you
Simone Ayari
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Answer from Petit-Fernand
Thank you for your trust and loyalty! We remain at your disposal for any further information you may require, and would be delighted to help you in the future, if necessary. We hope to see you soon! ? Alessio
3
/5
★★★☆☆
The labels are very difficult to remove from the little booklet, which was not the case with my first order.
Céline H.
Translated review
Answer from Petit-Fernand
If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
3
/5
★★★☆☆
Doesn't stick well even with the hottest iron. Too bad because the labels are cute.
Ec
Translated review
Answer from Petit-Fernand
Hello? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day. Alessio
2
/5
★★☆☆☆
The labels came off after the 1st wash. Very disappointed
Utilisateur Déçu
Translated review
Answer from Petit-Fernand
Hello,? We're sorry to hear that your labels are coming off. This is not normal. I can confirm that iron-on labels should hold up perfectly to machine washing and drying. It's essential that your iron is at maximum temperature and that you press firmly when applying (and without moving). You can apply these tips to labels that are already stuck on. I hope these tips will help you make the most of our products. If you have any questions, please contact our customer service department: [email protected]. Thank you for your understanding. Have a nice day? Alessio
2
/5
★★☆☆☆
Thermo adhesive labels peel off even before the first wash.
Laura
Translated review
Answer from Petit-Fernand
Good morning, Please accept our sincere apologies for the inconvenience caused. Indeed, it is not normal for the labels to peel off, it must be a defective batch. In order to be able to help you, please send us some photos of the defective labels to our email [email protected]. Have a nice day, Maialen
3
/5
★★★☆☆
Super happy with the labels except for the delivery.
Lestriez Kelly
Translated review
Answer from Petit-Fernand
Hello Kelly, Thank you for taking the time to leave us your feedback. We are looking for new delivery service providers to ensure more reliable delivery times. See you soon, Sophie
2
/5
★★☆☆☆
I've already taken your products and find that before they were better. I put the labels on my children's pens and they come off and stick with other pens. I've never had this problem before.
Ragi
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Answer from Petit-Fernand
Thank you for your feedback. We have special labels for pens. They are smaller and have a reinforced glue to avoid this phenomenon. If necessary, please contact our customer service department, who will be happy to guide you. Have a nice day. Emma
3
/5
★★★☆☆
I've been ordering labels every year for the last 4 years, I thought the quality was really good but this year I found them different, very difficult to peel off and once peeled off, the transparent film on the top detaches from the rest of the label, for the "Minis" labels. What's more, some of them have already peeled off, whereas before they'd lasted all year without a problem. I think there have been changes in the way the labels are made, so I'm a bit disappointed.
Marine Paganon
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Answer from Petit-Fernand
Hello Marine, I can understand your disappointment, this is not normal and should not have happened. Could you please email your order number to [email protected], so that I can find a solution. Thank you in advance and sorry again for this inconvenience. Sophie
2
/5
★★☆☆☆
Impractical opening for a 3-year-old
Patricia Caseira
Translated review
Answer from Petit-Fernand
Hello Patricia, Thank you for sharing your feedback, which will help us improve future products. Have a nice day. Emma