/10
★★★★★
based on 125756 reviews published
★★★★★
based on 125756 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I wasn't satisfied with the iron-on labels for clothes, most of them came off. On the other hand, the ones for shoes are very good, strong and pretty.
Clém
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Answer from Petit-Fernand
Hello Clém, We're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. Could you please email your order number to [email protected], so that I can find a solution. Have a nice day.
1
/5
★☆☆☆☆
Hi I have always purchased On this site. this time the labels were of LOW quality as they went off the clothes on the first wash in the washing machine Clearly I followed the same process when ironing That I used to follow in the past but nevertheless they came off immediately
Ilaria D.
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Answer from Petit-Fernand
Good morning Ilaria, our thermoadhesive labels are very durable so I believe this is a defective order. You can email us at any time [email protected] so that we can provide you with careful assistance. Luigi
1
/5
★☆☆☆☆
Very disappointed with my order. The labels come off in the wash despite the instructions.
Sophia
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Good morning, this is the second time that you have not sent me my orders, I really do not understand why this is happening, I will also tell you that I will not order anything from you again, you are irresponsible because once is enough but twice is enough.
Ana Rosa Lopez Linares
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Answer from Petit-Fernand
Hello Ana Rosa, I apologize for the inconvenience. I can't explain what happened. Do not hesitate to contact us [email protected] to send you your labels or proceed with a refund. I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
I have still not received my order since August 31.
Ana Luisa Darias García
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Answer from Petit-Fernand
Hello Ana Luisa, I am very sorry that you did not receive your order. I invite you to contact us so we can find a solution. I look forward to hearing from you, Best regards, Bea
1
/5
★☆☆☆☆
It takes too long, 2 weeks for the order to arrive.
Diego Gil
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Answer from Petit-Fernand
Hello Diego, I apologize for the waiting time. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Disappointing Order never arrived. No response despite email reminders. No other way to contact them. Would not recommend.
Aline Kuy
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
After almost a month, I still haven't received the order
Giulia S.
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Answer from Petit-Fernand
Good morning Giulia, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if any while it has not yet been delivered. Luigi
1
/5
★☆☆☆☆
Does not stick!
Maelle Da Silva
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck, but this is not normal. Please contact us by email if you have not already done so: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I received, with delay, a wrong order . After pointing out the problem I received my order but further delay so now, having already otherwise labeled the items, it is no longer useful to me. All without any refund for the mishap. Sorry I had also advertised with friends the site, I will not repeat the experience.
Claudia
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I ask you to email us at [email protected] to find a way to remedy the mishap. We are confident of the quality of our products and our business, toward which we hope to earn your trust again. Luigi
1
/5
★☆☆☆☆
Ordered a small quantity of labels a month ago but nothing has arrived yet and I have had no response
Stefania C.
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Answer from Petit-Fernand
Dear Stefania, I'm sure our team will have taken care of your question, and I take this opportunity to apologize for the delivery inconvenience: although independent of us the way postal services work, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I did not receive my order or even a response to my email.
Delphine
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to make up for the order you did not receive. The customer service team is always ready and willing to help you. Louis
1
/5
★☆☆☆☆
Worse than poor, package not received and assistance not received. To be avoided.
Simone B.
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Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you have been provided with the right assistance for your request. However, we remain available at [email protected] , please contact us so that we can give you accurate information on the status of your order. Louis
1
/5
★☆☆☆☆
I'm still waiting for my order since August 28th
Isabel Medina Curquejo
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Answer from Petit-Fernand
Hi Isabel, Looking with your tracking number, Correos says that your order was delivered on September 29th at 5pm. I hope your order has been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
My order dissolved into thin air, nothing arrived at home
Angela P.
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Answer from Petit-Fernand
Good morning, surely our customer service team will have taken care of your question. I would like to take this opportunity to apologize for the delivery inconvenience: although independent of us how postal services work, we would be happy to help you and understand the status of your order. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
Following an order placed on August 31, I never received the goods I paid for! I wrote to ask for explanations but no one seems to know anything! I will never buy anything on this site again , too bad because I have always found myself well!
Maria E.
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to rectify the order you did not receive. We are confident in the quality of our products, and toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
The order was sent to an old address on my file that I haven't used in 4 years. Fortunately a former neighbor was kind enough to get it to me, otherwise I would have lost the order.
Annalisa Casagrande
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Answer from Petit-Fernand
Hello Annalisa, Thank you for your order with Petit Fernand. When you place an order from your account, the address that appears on the package is the one you have registered in your account, it is automatic. I invite you to update your information for future orders. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Delay in the delivery of the order. There was no compensation of any kind for this.
Luz
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Answer from Petit-Fernand
Luz, Thank you for your message and request with Petit Fernand. I apologize for the delay. Have a nice day, Bea
1
/5
★☆☆☆☆
The material is not good, the clothing tags come off, and the water bottle cap broke right away. There is no phone number to call and ask for assistance
Sibilla
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. I would ask you to email us at [email protected] to find a way to rectify the order you did not receive. We are confident in the quality of our products, and toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
I never received the order and no one responds to Customer Service!
Valentina
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Answer from Petit-Fernand
Good morning Valentina, our team has dealt with each question individually. I am sure you have been provided with the right assistance. We still remain available at [email protected] , I ask that you contact us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I am still waiting for two months for the stickers. I am very pissed off because I send messages and they don't even answer me.
Andrea Miralles Molla
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Answer from Petit-Fernand
Hello Andrea, Thank you for your order with Petit Fernand. My colleague Maria had sent you a message on September 22 to verify if the address was correct. I invite you to reply to that email so that we can find a solution. I look forward to hearing from you. Good day, Bea.
1
/5
★☆☆☆☆
Order never arrived. As well as a response to my emails. Nor even a refund.
Gloria
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you have been provided with the right assistance. We still remain available at [email protected] , I ask that you contact us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I placed the order a full three weeks ago and still what I had purchased has not arrived.
Federico C.
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Answer from Petit-Fernand
Good morning, I hope in the meantime you have received your order. For any inconvenience, we remain available via email at [email protected] : in any case we will find a satisfactory solution for you. Luigi
1
/5
★☆☆☆☆
Obviously I had to make other arrangements, order never arrived and there is no refund, no tracking..they could tell you anything and a standard email with "we're sorry..but your business..." Basically... Lousy. Do not order!!!
Sere
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Answer from Petit-Fernand
Good morning, our team treats each question and request individually . I am sure you will have been provided with the right assistance: the automated form is only a first form of contact to give information to customers about the status of their orders. However, we remain available at [email protected] to find a satisfactory solution with you. Louis
1
/5
★☆☆☆☆
I have not received my order. They are very slow, they take more than 10 days to arrive. My son started school in September and I still don't have the product. This is the second time this has happened to me.
Susana Teijelo Fernández
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Answer from Petit-Fernand
Hello Susana, Thank you for your message. I am sorry for the inconvenience. Your order has been shipped on September 27th. I hope it has been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
I placed my order on 06/09/2021 three weeks ago and I still haven't received anything Customer service is non-existent It's deplorable
Natcha Battini
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Very good service and responsiveness! This is the second time I've ordered and I'm very satisfied!
Marina
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Answer from Petit-Fernand
Hi Marina, Thank you for your trust and loyalty! Thank you for changing the rating as you marked just one star. Have a nice day and see you soon! ? Alessio
1
/5
★☆☆☆☆
Customer service blocked me on messenger because I'm not happy with my last delivery. The labels are coming off. I ordered because I was very happy last year, and I still have the labels in place. They haven't moved despite washing (especially the one on my son's comforter, which has held for 1 year).
Jennifer Brück
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Answer from Petit-Fernand
Hello, we're sorry to hear that your labels are coming unstuck. I can confirm that iron-on labels should be perfectly resistant to machine washing and drying. It's strange that you should find yourself stuck. In any case, we'll be in touch with you, and if you need any further information, please contact our customer service department: [email protected]. Have a nice day. ?Alessio
1
/5
★☆☆☆☆
The shipment has not arrived after almost a month.
Beatriz F
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Answer from Petit-Fernand
Hi Beatriz, I have looked at the messages, and on September 30 your order has been successfully delivered. I am very pleased. I wish you a happy day and apologize for the inconvenience. Bea
1
/5
★☆☆☆☆
The order has not arrived. The Spanish contact phone number does not answer. The contact email is also unresponsive... terrible after sales service and clearly transport problems that do not deliver the orders and they do not even know about it.
Victoria Diaz
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Answer from Petit-Fernand
Victoria, Looking at the messages we had, I see that on October 1 new labels have been sent to you. Have you already received them? I'm waiting, I wish you a good day, Bea