/10
★★★★★
based on 125756 reviews published
★★★★★
based on 125756 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received my order yet and I don't know where it is.
Laura Perez Vazquez
Translated review
Answer from Petit-Fernand
Hi Laura, I am very sorry that you did not receive your order. Searching with your email, I can't find any message from you. I invite you to write us an email to [email protected] so we can find a solution. It is not normal that you have not received your labels. I am waiting for your message, Bea.
1
/5
★☆☆☆☆
I placed the order a month ago and have not received anything. I write to them and they don't answer, you call and they don't answer. I feel ripped off.
Mjose
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Answer from Petit-Fernand
Hello, Thank you for your order with Petit Fernand. Could you send me an email to [email protected] and tell me your order number so that we can find a solution? I am waiting for you and I wish you a good day, Bea
1
/5
★☆☆☆☆
Good afternoon. One month after placing the order we still have not received it.
Laura Martin
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Answer from Petit-Fernand
Hi Laura, Thank you for your message. Have you received your order? I am seeing that it has been shipped on October 1st. I wish you a happy day, Bea
1
/5
★☆☆☆☆
And nothing I get the request to review the product but I have been waiting for more than 20 days and I have not received any response to my reminder do you
Marta B.
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Answer from Petit-Fernand
Good morning , our team has dealt with each question individually. I am sure you will have been provided with the right assistance. We still remain available at [email protected] , I ask that you write to us to ensure that you remain satisfied with your experience on our site. Louis
1
/5
★☆☆☆☆
I never received the order. I reported and am waiting for a response.
Sara T.
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Answer from Petit-Fernand
Dear Sara, I am sure our team will have taken care of your question, and I take this opportunity to apologize for the inconvenience although independent of us. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
They did not arrive
Rosangela T.
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Answer from Petit-Fernand
Dear customer, although independent of us how postal services work, we will be glad to help you. We remain available at [email protected], our customer service team is always available. Louis
1
/5
★☆☆☆☆
I've been waiting for more than twenty days for the materials I ordered, to now it doesn't show up and I haven't heard anything about where it is. I was hoping to receive it before school started but I had to make do by handwriting the labels on my son's items. Too bad.
Silvia
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Answer from Petit-Fernand
Good morning Federica, I would ask you to contact us by email at [email protected] so that we can find a satisfactory solution. I am sure you will have been provided with the right assistance by our customer service team. Louis
1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY ORDER 🙁
Luisa T.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to come to a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very bad ...my package still has not arrived already sent email 2 times ...I have no words ...I hope someone will contact me because if not I will move accordingly
Claudia D.
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Answer from Petit-Fernand
Dear Claudia, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have reported several times that I have not received my order but to date no one has given me communication about the possibilities in such cases. EMANUELA
Emanuela L.
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Answer from Petit-Fernand
Good morning Federica, our team has dealt with each question individually. I am sure you will have been provided with the right assistance. However, we remain available at [email protected] , please contact us so that we can give you a satisfactory solution. Luigi
1
/5
★☆☆☆☆
So bad that you have swindled me! I still haven't received anything!
Veronica Beltran Blanco
Translated review
Answer from Petit-Fernand
Hi Veronica, I invite you to reply to my email of October 4 in which I asked if you would like to keep the same address for the new shipment, as the first labels had been lost. I look forward to hearing from you, Have a nice day, Bea.
1
/5
★☆☆☆☆
I did not receive half of an also important order after almost a month, I requested information. They responded to me ONLY after a negative review here, The response was an email asking me to confirm that I received the goods I did not receive, to my trying to get in touch we go through the service again which puts me in the queue in the emails and they did not give me the opportunity to call anyone... mah
Pg
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. If you have any questions, please write to us at [email protected] Best Regards ?, Alessio
1
/5
★☆☆☆☆
I did not receive the labels
Samantha Gohier
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Delivery took 1 month!
Lorenza Grondin
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Answer from Petit-Fernand
We apologize for the delay in delivery. Please accept our sincere apologies. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Because I can't give it 0 they all clear at the first wash I put a new one on again and in the wash it clears again a disappointment and waste of money.
Bea
Translated review
Answer from Petit-Fernand
Hi Beatriz, I am sorry to hear that you have had problems with our products. Could you send me an email to [email protected] so I can send you new labels? I'm waiting and I wish you a happy day, Bea
1
/5
★☆☆☆☆
It has been a long time since I made a purchase still nothing arrives today so for me it is very poor
Giorgio C.
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Answer from Petit-Fernand
Good morning, I sincerely hope that in the meantime you have received your order. We can be reached by email at [email protected] : in any case we will find a satisfactory solution for you to remedy the inconvenience and your dissatisfaction. Louis
1
/5
★☆☆☆☆
It's been over a month since I placed my order and I still haven't received it.
Lorena Carmona Carrasco
Translated review
Answer from Petit-Fernand
Hi Lorena, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. Have a nice day, Bea
1
/5
★☆☆☆☆
I have not received my order, I feel cheated... you are also not responsible for what does not arrive 12 lost.
Tahirih Acosta
Translated review
Answer from Petit-Fernand
Hi Tahirih, I am very sorry that you did not have the opportunity to try our products. I confirm that your refund has been made. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Unfortunately I am absolutely disappointed! Ordered on 09.09. Today, on 27.09., I still haven't received any labels. The enrollment has long since taken place. Of course I had to label everything by hand. I only received the standard reply to my e-mail.
S. B.
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Answer from Petit-Fernand
We are sorry that the delivery time was very long. Unfortunately, we have no control over the postal service. In the email conversation you mentioned that you received 2 orders. Can you please confirm if we have fixed the problem?
1
/5
★☆☆☆☆
I honestly didn't expect it to take so long for the order to arrive and in the n it didn't even arrive
Giuseppe S.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Package never arrived and customer service does not respond
Lorenza
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Answer from Petit-Fernand
Dear Lorenza, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Very disappointed to pay a gourd and after a day at school the writing is half erased!!! I don't recommend it at all
Marie
Translated review
Answer from Petit-Fernand
Hello Sophie, We're very sorry to hear that your order arrived partially faulty. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day. Alessio.
1
/5
★☆☆☆☆
I didn't get the labels, I wrote to you but I still don't get a reply.....and no refund either Horrible service....never again!!!
Antonella
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
THE PRODUCT ORDERED AND PAID FOR NEVER ARRIVED!!!
Maria C.
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Answer from Petit-Fernand
Dear Maria, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I placed the order on 08/29/2021 and as of 09/27/2021 I have not received the product, so for the moment, I am quite dissatisfied.
María Colomés
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Answer from Petit-Fernand
Hi Maria, Thank you for your order with Petit Fernand. I hope that the new shipment of October 4 has been delivered correctly. If not, do not hesitate to contact us [email protected] I wish you a happy day, Bea
1
/5
★☆☆☆☆
I ordered custom labels (very nice) on September 3, they were shipped a few days later but two weeks later they still have not been delivered to my address. Certainly the problem is with the postal service, but I cannot assign a higher rating....
Velia B.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question, and I would like to take this opportunity to apologize for the inconvenience of non-delivery: although independent of us the delivery methods of the postal services, we will be glad to help you. We remain available at [email protected]. Louis
1
/5
★☆☆☆☆
I placed an order and never received the goods, contacting customer service is virtually impossible. I feel mocked and scammed since I paid to receive nothing
Donatella
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Answer from Petit-Fernand
Good morning, we are sorry to read that you were not satisfied. We can be reached by email at [email protected] to find a way to make up for the order not received. We are confident in the quality of our products and our business, toward which we hope to earn your trust again. Louis
1
/5
★☆☆☆☆
I did not receive the order placed, I contacted the seller who at first seemed helpful in resolving the problem, then when I confirmed the shipping address I was asked to stop writing so as not to hinder the process. Fortunately, I paid with PayPal
Antonella S.
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Answer from Petit-Fernand
Dear customer, in the meantime we apologize for the delay in response, it was related to the strong demand. I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Package never arrived. Refund to date not received
Grazia R.
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Answer from Petit-Fernand
Good morning, we hope you have received your order in the meantime. If not, please contact us at [email protected] and we will do our best to reach a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
I have not received anything, order placed more than 20 days ago. Very disappointed
Mamma D.
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Answer from Petit-Fernand
Good morning, I am sure our team will have taken care of your question. We remain available at [email protected] to help you and give you information about the status of your order, if in the meantime it has not yet been delivered. Louis