/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
There just ok wouldn't say there great the ends start to flick up on the end once washed etc
Tequilla H.
Answer from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
2
/5
★★☆☆☆
Two orders placed, the first with ordinary delivery (always used in previous years) never arrived; the second order with express delivery payment at 9 arrived a week later than scheduled delivery. First time such a disservice has happened with this company. Excellent customer service, responded quickly and clearly. Refunded all the first order, and refunded shipping charges of the second order.
Rossella D.
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Answer from Petit-Fernand
Dear Scarlett, Thank you for sharing your experience. We are very sorry for the problems you experienced with the delivery of your orders. We understand how frustrating it can be. However, we are glad that you are satisfied with our customer service, which worked to resolve the situation as best as possible. We strive to constantly improve our services and your report is very helpful to us. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
3
/5
★★★☆☆
Really expensive. Printing of extra drawings unnecessary and not environmentally friendly... The rest is fine.
Utilisateur
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We'd love to hear more about your opinion of our products. Please don't hesitate to send us your comments, which are essential for our teams. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The labels do not hold up to the first wash at 60 degrees.
Alexis K.
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I ordered a drinking bottle as a gift for my nephew. Unfortunately, the turquoise bottle is much greener and the print more yellowish than shown. As the bottle smells quite chemical and the packaging was clearly damaged, we will probably not be ordering from them again. I would have liked to order a bottle for my niece, but the options for the font color don't match the preferred design either.
Kim T.
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Answer from Petit-Fernand
Hello, thank you for your opinion. We kindly ask you to contact us by e-mail so that we can find out more details about this problem. Unfortunately, we have not received a complaint from you by e-mail or telephone. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Shipping too long, I could not track the order: the site gave it delivered but the item arrived after many days
Jennifer F.
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Answer from Petit-Fernand
Good morning Jennifer, Thank you for contacting us and we sincerely apologize for the inconvenience experienced with the shipment of your order. We understand how frustrating it can be to not be able to track your package and wait beyond the expected time frame. We are committed to constantly improving our services and we greatly appreciate your feedback, which will help us avoid similar situations in the future. We thank you for your understanding. Clare, Petit-Fernand
2
/5
★★☆☆☆
I was very happy with the stick on clothes labels they have done the job perfectly
however the website was advertising order now for an expected delivery date of xxx
however having placed my order the previous week and having not received them I thought it was a bit misleading as to how soon you would receive them.
Kerry M.
Answer from Petit-Fernand
Hello Kerry, We're so sorry about this issue with the estimated delivery dates shown on the website. Thank you for bringing this problem to our attention, I have informed out IT department so they can look into fixing this. Have a wonderful day!
3
/5
★★★☆☆
Order placed August 28 and received September 18.
Silvia S.
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Answer from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
3
/5
★★★☆☆
Good, except that it's a shame not to specify on the site that you need an iron.
Leila
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Lovely item but very slow delivery, missed the start of our girls school year
Jeff A.
Answer from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
The iron-on labels hold extremely well, unfortunately I can't say the same about the other adhesives. I would have expected better quality for the price. Unfortunately, I won't be ordering any more
Giovi
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2
/5
★★☆☆☆
Stickers come off in the wash
Danielle S.
2
/5
★★☆☆☆
The labels are nice and easy to put on, but the problem is that they don't stick after washing in the washing machine. I did follow the instructions for sticking them on, however, and even waited more than 24 hours before putting the clothes in the washing machine.
Marion
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3
/5
★★★☆☆
Order arrived very late.Taken unnecessarily because I had to make do with other labels. Disappointed
Cristina S.
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2
/5
★★☆☆☆
Faulty stitching. Considering the price, I'm disappointed.
A.
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2
/5
★★☆☆☆
Very satisfied the 1st time, on this new order the self-adhesive clothing labels are no longer effective at all 🙁
Stephanie
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3
/5
★★★☆☆
Processing time not particularly fast and especially not clear when ordering
Francesca L.
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3
/5
★★★☆☆
I followed the instructions to the letter, after the first wash some labels still started to peel off.
Debora T.
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2
/5
★★☆☆☆
Wrong order at the first time, sent back for free and dispersed, at the third time I managed to get what I ordered. service anyway good
Claudia P.
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3
/5
★★★☆☆
Gave 3/5 stars because I never received my labels...I got sent someone else's (and mine went to another customer!). Got my refund quickly at least.
Pamela
2
/5
★★☆☆☆
I ordered self-adhesive labels, but after 1 wash some of them are already coming off, even though I did everything right beforehand. Maybe the thermo-adhesive ones are more effective.
Maéva Mauduit
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3
/5
★★★☆☆
Unfortunately, it is very slow for the product to arrive home especially since it is shipped almost immediately. The first time was faster than the second time. But for the quality of the products I would reorder more times!
Fernando J.
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2
/5
★★☆☆☆
I got the normal adhesive labels and many of them come off after the first wash
Angela R.
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3
/5
★★★☆☆
I purchased kindergarten backpack, pencil cases,name stickers, and water bottle. All very cute but not justified related to the prices! The name sticker in the backpack,after not even 2 weeks of kindergarten is coming off...I thought better!
Elena C.
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3
/5
★★★☆☆
Love the product but delivery takes too long
Vicki P.
2
/5
★★☆☆☆
The stickers work and they are legible. However, I wanted to order labels for pens, the format kept changing when I was selecting the product and I can't use the labels produced as they are far too big. I also find the glossy coating really awful. The labels for clothing are a bit blurred and also coated. Why do you make something specially for clothing and then they look identical to those for pens? I prefer to order from Kleberli again, I like everything there. It took a total of 13 working days.
Julia S.
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Answer from Petit-Fernand
Hello, After checking your order, I see that you have indeed ordered the labels you received. If you were expecting to receive the mini-labels, unfortunately this is not the case. In future, please check your order confirmation to make sure everything is in order before you receive your order. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
For the past 2 years, I've been promised delivery at the start of the new school year, and for the past 2 years, I've had a consequent delay, receiving the product several days after the start of the new school year. Moreover, the customer service I contacted told me that the parcel had been sent by chronopost, whereas I received an email 3 days later telling me that it had been dispatched. Really not serious.
Benoit R
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2
/5
★★☆☆☆
Lengthy dispatch and insufficient communication
Olfa Sahtout
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2
/5
★★☆☆☆
The labels do not wash out... I didn't make a claim for an order of 10, I ordered other labels from a competitor.
Vanessa Marante
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3
/5
★★★☆☆
Classic labels are fine, but it's impossible to apply iron-on labels following the instructions.
Am
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