/10
★★★★★
based on 125757 reviews published
★★★★★
based on 125757 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received it. I have sent several messages and it never arrived....
Emma López
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Answer from Petit-Fernand
Hi Emma, I am sorry that you did not receive your order. Searching with [email protected] I can't find any message from you. Maybe you wrote to us using another email? Could you please write us again at [email protected] to find a solution? It is not normal that you have not received your order. I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
Unfortunately, I cannot recommend this supplier at all! My delivery was paid for on 7.9 and I still haven't received the goods. And today is 25.9.
Besima
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Answer from Petit-Fernand
We are sorry that your labels have been lost in the post. Could you let us know if you received the second batch we sent you?
1
/5
★☆☆☆☆
Order not received
Client17
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have not yet received your order. If you have not already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
Never received the labels ordered...I have no feedback from customer service
Cp
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Too long a time for delivery
Bruna M.
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Answer from Petit-Fernand
Dear Bruna, Thank you for purchasing from us, we are pleased. We are sorry for the delivery timing Please accept our sincere apologies. Best regards ?, Alessio
1
/5
★☆☆☆☆
Good evening, I give you the worst possible grade because I have not yet received my order and I ordered it on August 31, for lack of information and interest on your part and for failure to meet deadlines as they are committed to 2 to 10 working days, good night and waiting to receive "someday my order".
Mercedes Collado Simon
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Answer from Petit-Fernand
Mercedes, Too bad you were not able to test the labels. I confirm that your refund has been made. I apologize for the inconvenience. Have a nice day, Bea
1
/5
★☆☆☆☆
I never received L article
Adriana E.
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Answer from Petit-Fernand
Dear customer, meanwhile we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on September 2 and paid for! Still to this day September 24 total vacuum, I also asked for a refund and nothing. A scam? Or an unserious company? Don't order that's better!
Rosy B.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
The stickers I bought that stick on with an iron do not last a single use. I put them on my child and they fall off the same day.
Noelia
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Answer from Petit-Fernand
Hi Noelia, I'm sorry you had difficulties with the thermos. It is not normal for them to peel off, it must be a defective batch. I invite you to write us [email protected] to make a reshipment. I am looking forward to hearing from you, Good day, Bea
1
/5
★☆☆☆☆
Hello, until today I have not yet 2mes labels. thank you
Samira Mazouzi
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Answer from Petit-Fernand
Hello, We're really sorry that there was a problem with your order. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can offer you a solution. Thank you for your understanding. Have a nice day? Alessio
1
/5
★☆☆☆☆
22 days and my order has not arrived. Bad service because when you write to them they say they are sorry it has not arrived but to wait for me.
Olga Ameyalli Ruiz
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Answer from Petit-Fernand
Hi Olga, I am sorry to hear about what happened. Surely the 10 working days had not passed when the customer service team told you to wait a little longer. When 10 working days have passed and you still have not received, we either remanufacture the products and ship to the desired address, or issue a refund. I confirm that your refund has been made. I apologize for the inconvenience. I wish you a happy day, Bea
1
/5
★☆☆☆☆
I have made several orders on this site, always satisfied. However, I haven't received my last order. I sent a message a week ago and I still haven't received anything back. I can't hide my impatience, especially in this back-to-school period. It's a pity there's no customer service by phone to make inquiries easier.
Vanessa Meira
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Answer from Petit-Fernand
Hello,... We are sorry for the delay in response, we have received many requests in the last period. If you have not already received a solution to your problem, please do not hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
Failure to meet delivery deadlines
Isabel Martinez
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Answer from Petit-Fernand
Hi Isabel, I apologize for the delay. Your order has been successfully delivered? Have a nice day, Bea
1
/5
★☆☆☆☆
I haven't received the labels yet KEITH STOBBS I ORDERED THEM ON SEPT 6th WHERE ARE THEY VERY ANNOYING AS THEY WERE FOR MY HUSBAND IN A RESIDENTIAL HOME AND NEED THEM ASAP PLESE ELP ME
Christine S.
Answer from Petit-Fernand
Christine, we apologize for the delay in the reply, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Have a good day?, Alessio
1
/5
★☆☆☆☆
Labels do not catch and fall off on their own
Jessica Garcia
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Answer from Petit-Fernand
Hi Jessica, Thank you for your message and order with Petit Fernand. It is not normal for the labels to peel off. Do not hesitate to contact us [email protected] to make you a reshipment. When the instructions are followed, the labels stay years. So it is probably a defective batch. I look forward to hearing from you, Bea.
1
/5
★☆☆☆☆
Order placed Sept. 2 Supposed to arrive Sept. 19 MAXIMUM We are on the 24th ..NEVER ARRIVED! I have written several times to customer service...response? "Our wonderful Customer Service team is currently handling a large number of inquiries, but we assure you that we will respond as soon as possible (promise!)."
Paola B.
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Answer from Petit-Fernand
Dear Paola, In the meantime we apologize for the delay in replying, I hope in the meantime you have received your order. If not, please contact us immediately at [email protected] and we will find a satisfactory solution. Best regards, Alessio
1
/5
★☆☆☆☆
Product never arrived nor refunded. Very bad indeed
Roberta R.
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Answer from Petit-Fernand
Good morning, we apologize for the late reply, I hope you have already received your order. If not, please contact us at [email protected] and we will do our 100% in order to find a solution. Best regards, Alessio
1
/5
★☆☆☆☆
Order placed on September 1,we are on the 24th and I still haven't received anything
Clara F.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
Dispose of the clothes
Estefania Crego Gil
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Answer from Petit-Fernand
Hi Estefania, I am really sorry to hear about this. Could you please send us a message to [email protected] so we can find a solution? I look forward to hearing from you, Bea
1
/5
★☆☆☆☆
I have not received my order, I have no response from customer service, my daughter still has no labels for her clothes...
Eugénie Hubert
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Answer from Petit-Fernand
Hello,? We are sorry for the delay in response, we have received many requests in the last period. If you haven't already received a solution to your problem, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Have a nice day. Alessio
1
/5
★☆☆☆☆
I have placed an order twice and it has never arrived or given any explanation as to why. The delivery information was correct and the payment was made.
Agnés
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Answer from Petit-Fernand
Hi Agnés, I am very sorry to hear about this. Could you send me a message to [email protected] so we can find a solution? I look forward to hearing from you, Have a nice day, Bea
1
/5
★☆☆☆☆
I'd love to give them 5 stars, but that would require at least receiving the order or even a star for replying to our complaint emails.
Kevin Lancelin
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Answer from Petit-Fernand
Hello, We are very sorry that there was a problem with your order. There may have been a problem with the post office. Please send an email to [email protected] with your order number, so that I can find a solution. Thank you in advance and sorry again for the inconvenience. Alessio
1
/5
★☆☆☆☆
My order was not added. I have waited 3 weeks
Scarlupin M.
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Answer from Petit-Fernand
We are sorry to hear that. Could you let us know if you have received the second batch we sent you?
1
/5
★☆☆☆☆
I placed an order on September 1st and it is September 25th and so far I have not received it, so I do not like your site because I ask for explanations and you do not give them to me, you only know how to tell me that I should have received it but no, I have not received it.
Nuria Peral Honorato
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Answer from Petit-Fernand
Hi Nuria, I am sorry to hear about what happened. Did you receive your order with the second shipment? Please do not hesitate to contact us again if your labels have not been delivered correctly. I wish you a happy day, Bea
1
/5
★☆☆☆☆
Hello, I ordered labels but unfortunately they don't stick, it's just two papers. I'm very disappointed with this order.
Nadia Setti
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Answer from Petit-Fernand
Hello, we're really sorry that your labels are coming off. If you haven't already sent a message to customer service, please contact us by email: [email protected], specifying your order number, so that we can suggest a solution. Thank you for your understanding. Have a nice day... Alessio.
1
/5
★☆☆☆☆
I have been waiting since August 31 when I placed the order for the labels to arrive, the logistics of the company is a disaster and customer service is not able to send a simple email informing the customer. In short, I will never buy from this online store again.
Bilbao Martinez Alexander
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Answer from Petit-Fernand
Hi Alexander, I am very sorry that you did not have the opportunity to try our products. I apologize for the inconvenience and confirm your refund. Have a nice day, Bea
1
/5
★☆☆☆☆
Good morning. I can not value them because the package has not even arrived to me. I don't know how long they take to arrive in the Canary Islands. As soon as I receive the package I will be able to give you my opinion. And please answer me in Spanish. Thank you, best regards.
Victoria García Oliva
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I am still waiting for the order placed on September 4. They don't let you know how bad service is!!!!
Paola M.
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Answer from Petit-Fernand
Dear customer, Thank you for taking the time to write a review. I hope in the meantime you have received your order, if not please contact us at [email protected] and we will find the most appropriate solution. Best regards ?, Alessio
1
/5
★☆☆☆☆
I give them one star and because it does not allow me to give them less ...I made an order and it has not arrived to me and I have sent them messages 3 times and they write to me in French ...what I want is that they give me back my money or that they send me the tickets...when I have made the order it is in Spanish and when one claims they send you long tesyamentos in French ...there is no responsibility and little seriousness....
Jael Esperanza Juarez Alvareng
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the shipping agency. I confirm that your order was resent free of charge according to your request. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the package. No response and no refund. Bad
Aida Chafes
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Answer from Petit-Fernand
Good morning, We apologize for the inconvenience caused by the transport agency. Unfortunately during the high season we have had quite a few problems regarding the delivery service in Spain, that is why we are looking for new partners to make the deliveries. Please, if you have not yet received it considering the dates, we kindly ask you to contact us, if you have not already done so, at [email protected] ! Have a nice day, Maialen