/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Unfortunately, I did not receive a shipping confirmation or any information about when the parcel would arrive and with which delivery service. As a result, I wasn't at home and had to collect the parcel from the nearest parcel store. That was annoying! This should be introduced urgently, including a tracking number.
Christina
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Answer from
Petit-Fernand
Hello Christina, Thank you for your message. We apologize for the delivery problem. We will pass this on to our forwarding agent. Furthermore, the satisfaction of our customers is very important to us. We will take your comments into consideration and try to improve this in the future. Have a nice day, Sarah
2/5
★★☆☆☆
Unfortunately, I didn't get it as ordered. Apparently this is only possible in writing. However, this was not communicated and therefore the nameplate does not look so nice.
Gabi P.
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Answer from
Petit-Fernand
Hello, thank you for your message. We are sorry that the labels do not meet your expectations. We will send you an email to resolve this issue. Have a nice day, Sarah
3/5
★★★☆☆
Unfortunately, the number of letters was not sufficient and shipping took a very long time. The stickers are otherwise very nice
Angela C.
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Answer from
Petit-Fernand
Hello, thank you for your message. We have a limit of 15 characters per line. We ship from France and delivery to Germany can take up to 10 working days. We apologize for the delay. Have a nice day, Sarah
3/5
★★★☆☆
Stickers very nice nothing to say but very long shipping. School started nicely and only then did I get my goods. More than 2 weeks wait.
Anonym
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Answer from
Petit-Fernand
Hello, thank you for your message. We ship from France and delivery in Germany can take up to 10 working days. We apologize for the delay. Have a nice day, Sarah
2/5
★★☆☆☆
The wooden tags finally arrived after a delivery time of 3 weeks, in a torn A4 envelope and in a condition in which they had been repackaged by the post office. The unfortunate choice of packaging got stuck in a sorting machine. Fortunately, the tags themselves were not damaged. Conclusion: The wooden tags turned out really well. Next time, the retailer should perhaps choose a small parcel as the shipping packaging.
Jan P.
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Answer from
Petit-Fernand
Hello Mr. Pagel, We are terribly sorry that you received your order in this condition and we are glad that nothing happened to the contents. I will be happy to pass on your comments and wish you a pleasant day. Yours sincerely, Maïté from the Esistmeins team
3/5
★★★☆☆
Unfortunately, the order has not arrived after more than 14 days. However, customer service worked without any problems, albeit relatively slowly. Money refunded promptly.
Sarah J.
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Answer from
Petit-Fernand
Hello Sarah, thank you for the positive feedback on our customer service 🙂 We are trying to meet the increasing demand at the start of the school year and ask for your understanding should it take us longer to reply. Have a nice day with kind regards, Maïté from the Esistmeins team