/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I find myself negatively evaluating my experience as I have not received the products I purchased. The 10-day deadline was scheduled for 16/09 to date I have received nothing, not even customer service support.
Valentina
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
My order didn't arrive and nobody answer me
Lucia S.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
My package placed the order on August 31 it's almost been a month and I still don't know any news about my package. In all it was writing 2 3 working days but we are almost a month and nothing yet
Ilaria E.
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
They have yet to arrive, little seriousness in sending the package since they are necessary items for school. I would like to know where my shipment went
Rosario C.
Translated review
Answer from
Petit-Fernand
Dear Customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Unfortunately, there is no 0 rating! Purchased labels on September 6 and as of today, September 21 never received! Customer service tells me to wait until Sept. 19 to hear back! It is clear that with the start of school I would need the labels as soon as possible (I was fine with the normal delivery time stated on the Site), but by now I have affixed more to my daughter's school supplies! To date no labels and no refund! Never again more than a negative experience ???????? UPDATE-UPDATE After about 4 months after my order and several email exchanges with customer service I received the product I ordered At least the customer service worked
Antonella
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Answer from
Petit-Fernand
Dear customer, Thank you for purchasing from us, we are pleased. We are sorry that the delivery timing, affected your experience with us. Please accept our sincere apologies. Sincerely, Laura
1/5
★☆☆☆☆
I have been getting labels that are not mine and customer service is not responding
Jessica S.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
I wouldn't know what to review.....I've been waiting for my order for two weeks....and haven't received anything yet!
Daniela
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
WITNESSES. Package gone. Order placed on September 8. Never again I DISADVISE IT AT ALL.
Stefano
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Very long time needed and afterwards; you never have peace because too much email comes from you
Samira H.
Translated review
Answer from
Petit-Fernand
We apologize if you have had to wait for delivery and have received replies to your emails. You can unsubscribe from the newsletter to stop receiving emails.
1/5
★☆☆☆☆
I have not yet received the goods
Francesco F.
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Bad. It has been 20 days and nothing has arrived. They never responded to emails or phone calls.
Marilena
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Almost 20 days have passed and the package still has not arrived.
B.
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
Unfortunately, I have not yet received the order placed on September 6 ?
Ghita B.
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
After 20 days after ordering, the package has still not arrived, I doubt I will order from you again. You didn't even respond to my email asking for an explanation about the delay. Very bad
Gentile C.
Translated review
Answer from
Petit-Fernand
Dear customer, We are sorry for the unpleasant experience you had with us, I assure you that we will contact you shortly, and we will be more than happy to give our 100% to ensure that all your needs are met. Sincerely, Laura
1/5
★☆☆☆☆
I haven't received my order yet
Elisa T.
Translated review
Answer from
Petit-Fernand
Dear customer, We are very sorry for the problems you experienced with your order. I encourage you to contact us via email at : [email protected] indicating your order number. I assure you that we will be more than proud to give our 100% to ensure that all your needs are met. Sincerely, Laura